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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
997 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 997 reviews

September 04, 2024

Service was good, friendly and efficient! Never a problem at Tri-State. Happy customer! Recommend! More

by ricktillmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Tri State Nissan responded

Thank you, Rick, for sharing your positive experience! We’re thrilled to hear that you consistently receive good, friendly, and efficient service at Tri-State Nissan. Your satisfaction is our top priority, and we're glad to know you’re a happy customer. We appreciate your recommendation and look forward to continuing to provide you with excellent service. Thanks again, Rick!

September 03, 2024

Kevin is OUTSTANDING! Every rep should model after Kevin’s example. You could not have a better rep. More

by LEWIS22602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tri State Nissan responded

Thank you so much, Lewis, for your kind words! We're thrilled to hear that Kevin provided an outstanding experience for you. We truly value your feedback and couldn't agree more — Kevin is an exceptional representative, and we're lucky to have him. Your recommendation means the world to us, and we appreciate you taking the time to share your experience. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!

September 01, 2024

Polite, competent personnel, quick service, but I'm not to the 15 word minimum yet. More

by kevin.d.murphy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tri State Nissan responded

Thank you so much, Kevin, for your review! We appreciate you taking the time to share your experience, even if it didn’t meet the 15-word minimum. 😊 We’re glad to hear that Todd and the team were polite, competent, and provided quick service. Thank you again for choosing Tri-State Nissan, and we look forward to serving you again in the future!

September 01, 2024

Great service . I really appreciated the courtesy shuttle who dropped me at the mall and then picked me up once my car was ready. Thanks! More

by Sangeeta_verma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis (shuttle driver)
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Sep 16, 2024 -

Tri State Nissan responded

Thank you so much for the kind review! We're glad to hear that you appreciated the courtesy shuttle service. Dennis will be thrilled to know he helped make your experience even better! We're always happy to provide convenient and friendly service. Thank you again for choosing Tri-State Nissan, and we look forward to seeing you again soon! Safe travels!

August 29, 2024

Great, quick service with a friendly service department. Will definitely be back in the future. More

by amydow1
Service Time
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Tri State Nissan responded

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had a great experience with our service department at Tri-State Nissan. Providing quick, friendly service is always our goal, and it's wonderful to know that you'll be back in the future. We appreciate your trust and look forward to serving you again! Thanks again for choosing us!

August 28, 2024

They were very professional and honest. They did not charge me for my tire repair since it was still under warranty and they did not charge me for any additional services, which other place More

by Shadaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Tri State Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Tri-State Nissan to be professional and honest. We take pride in providing transparent and fair service, and it's fantastic to know that we were able to repair your tire under warranty without any additional charges. Your satisfaction is our top priority, and it's great to hear we exceeded your expectations. Thank you once again for choosing us for your automotive needs, and we look forward to serving you in the future!

August 25, 2024

My only complaint, when getting an oil change I wish they would have rotated my tires automatically without me having to say please do this. Now I probably need to reschedule or have the tire shop down the r More

by jason300zxtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're glad you chose Tri-State Nissan for your oil change service. We apologize for the inconvenience regarding the tire rotation. It's our goal to make each service visit as smooth and efficient as possible. We appreciate your input and will take it into consideration to improve our processes. If you need any assistance or wish to schedule a tire rotation, please don't hesitate to contact us. Thank you for your understanding, and we look forward to serving you again soon.

August 25, 2024

Great customer service. Everyone was kind. Did an excellent job did a good thorough check up of my car More

by WARRENSARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service team. It's fantastic to know that our staff was kind and that we did a thorough job checking up on your car. We truly appreciate your kind words and are grateful for your support. If you need any further assistance or have any more questions, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

August 23, 2024

All the service people at Tri-State are very helpful and knowledgeable. The service was fast and completed as promised. More

by rwalty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!

August 22, 2024

Todd was nice and friendly; service was faster than I expected, and everything I asked to be done was completed. More

by C. Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Tri State Nissan responded

Thank you, C. Phillips, for your wonderful feedback! We're thrilled to hear that Todd provided you with a friendly and efficient service experience. It’s great to know that everything you requested was completed to your satisfaction and that the service was faster than expected. We appreciate your kind words and look forward to serving you again in the future. If you have any more needs or questions, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan!

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