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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,044 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,044 reviews

February 17, 2025

James Davis did a fine job helping me. Julius in credit dept was also very helpful and explained my options. It helped that he was able to issue the WV tags on the spot. The vehicle wa More

by Jmeredith1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Davis
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Feb 20, 2025 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're thrilled to hear that James Davis and Julius made the process smooth and efficient for you, especially with getting those WV tags issued on the spot. It’s great to know that your vehicle was detailed quickly and that you were in and out in no time! We truly appreciate your honest feedback about the scuff on the fender—we always aim for full transparency, and we regret that it wasn’t pointed out earlier. That being said, we’re glad it didn’t take away from your overall satisfaction with your new truck! If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Thank you again for choosing us, and we look forward to serving you in the future!

February 15, 2025

Staff was super helpful and pleasant the waiting area was comfortable and clean loved how I was updated about my vehicle while it was being serviced More

by LAURAPRIEMER0415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C. Foreman was the best
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Feb 20, 2025 -

Tri State Nissan responded

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that our staff was helpful and pleasant during your visit. Keeping our waiting area comfortable and clean is just one of the many ways we strive to exceed expectations, so we’re glad you enjoyed it! We also love that you appreciated the service updates—keeping our customers informed is a top priority. We truly appreciate your support and look forward to providing you with another fantastic experience in the future. Thanks again for choosing us!

February 13, 2025

Doug was very helpful and respectful, he made the experience of picking out a car and getting the deal done easy and quick! More

by Andrewhobday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Tri State Nissan responded

Thank you for the fantastic review! We're so happy to hear that Doug made your car-buying experience smooth and efficient. At Tri-State Nissan, we pride ourselves on making sure our customers feel respected and well taken care of, and it’s great to know Doug helped make that happen for you. We appreciate your kind words and look forward to continuing to serve you in the future. If you're ever in the Winchester, VA or surrounding areas, don’t hesitate to reach out!

February 13, 2025

Doug was very friendly throughout the entire process, and was able to get me a fantastic deal! High recommend More

by Andrewhobday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Tri State Nissan responded

Thank you so much for the wonderful review! We're thrilled to hear that Doug made your experience both friendly and successful. We’re proud to have team members like him who are dedicated to ensuring you get the best deal possible. Your recommendation means a lot to us, and we can’t wait to help you with any future needs. If you're in the area, don't hesitate to stop by again for a visit or service – we're always here to assist!

February 10, 2025

I got the car I wanted at a good price. Small hiccup with my registration was annoying. More

by mkmcandrew0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Tri State Nissan responded

Thank you for taking the time to share your experience! We're happy to hear that you were able to get the car you wanted at a great price. We apologize for the small hiccup with your registration and truly appreciate your patience. At Tri-State Nissan in Winchester, VA, we are committed to providing a seamless and efficient experience for our customers. Our team works hard to exceed expectations, and your feedback helps us continue to improve. As always, we prioritize integrity, innovation, and building long-term relationships with our customers. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to welcoming you back for your future automotive needs!

February 08, 2025

A great experience. Vehicle was completed in a very timely matter. They answered all my questions More

by linda.kaye2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Tri State Nissan responded

Linda, thank you so much for sharing your experience with us here at Tri-State Nissan in Winchester! We're thrilled to hear that your vehicle service was completed in a timely manner and that all your questions were thoroughly answered. Our team is committed to providing exceptional service to our valued customers in Winchester and the surrounding areas. We truly appreciate your kind words and look forward to assisting you again in the future. Drive safely!"

February 04, 2025

Dealership service department was very helpful. Area was clean and well organized. All staff was friendly and attentive to my questions. More

by rebert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Tri State Nissan responded

Thank you for your thoughtful review! We're so glad to hear that our service team was helpful and that you found the dealership clean, organized, and welcoming. Martin and the rest of the team strive to provide top-tier service, and your feedback lets us know we’re on the right track! If there’s anything we can do to turn that 4-star experience into a 5-star one next time, we’d love to hear your thoughts. We appreciate your recommendation and look forward to serving you again!

February 03, 2025

The service center was very polite and efficiently completed the work while I waited in the dealership lobby area. More

by jebs
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that our service team provided polite and efficient service while you waited. Martin and the rest of our team appreciate your support. We look forward to serving you again in the future!

January 23, 2025

Most times it takes forever, but this time was quick. Thanks for the faster service. More

by squirt004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Siebert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stebbins Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kethley
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Jan 26, 2025 -

Tri State Nissan responded

Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!

January 20, 2025

They always take good care of me and my vehicle. It is my favorite dealership. More

by DIXBEAN
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that we’ve earned your trust and that you always feel well taken care of. It's our goal to provide excellent service, and we’re happy to know that Todd, Skylar, and Devin made a positive impact during your visits. We truly appreciate your loyalty, and we look forward to continuing to serve you and your vehicle for many years to come!

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