Tri State Nissan

Tri State Nissan responded

Thank you so much for taking the time to write such a thoughtful and detailed review of your experience with our team at Tri-State Nissan! We're thrilled to hear that Vlad was exceptionally helpful and went above and beyond to provide you with outstanding customer service. It's great to know that his professionalism and dedication made a difference in your decision to purchase your new SUV from us. We're also glad to hear that Julius was helpful, patient, and friendly during the financial process. We strive to make the car buying experience as effortless and enjoyable as possible, and we're thrilled that we were able to do so for you. Thank you for choosing us, and we hope to continue providing you with exceptional service for years to come!

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that Bob provided you with professional, courteous, and attentive service during your visit with us. Our team takes pride in providing exceptional customer service, and it's great to know that Bob went above and beyond to make your experience a positive one. We appreciate your business and your kind words, and we'll be sure to pass along your compliments to Bob. Thank you again for choosing Tri-State Nissan, and we look forward to serving you in the future!

Tri State Nissan responded

Thank you for your review! We're thrilled to hear that you had a great experience with us at the dealership. Our team takes pride in providing exceptional service, and it's great to know that we met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

Tri State Nissan responded

We apologize for the inconvenience you experienced during your recent visits to our dealership. We take our customers' concerns seriously and we regret that we were not able to meet your expectations. Regarding the tire rotation and oil change, we apologize for not meeting your expectations. We assure you that our technicians receive training on the latest Nissan technology, and we take tire rotations seriously. We will investigate this matter further. With regard to your Rogue's AC, we are sorry that we were not able to resolve the issue during your visit. Our technicians use advanced diagnostic tools to identify and address issues with our customers' vehicles. However, in this case, we were unable to replicate the issue you were experiencing, and we understand how frustrating that can be. We appreciate your feedback and we take it seriously. It is our goal to provide our customers with the best possible experience, and we apologize that we fell short in your case. If you have any further concerns, please do not hesitate to contact us. Thank you for choosing Tri-State Nissan, and we wish you all the best with your new Toyota.

Tri State Nissan responded

Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to ensure our team delivers on our brand promise, and every customer has a positive experience. We will consider your feedback as we work toward improving how we do business. If you have a moment, please contact the Service Manager at 540-667-6800 or via email at contact.us@tristatenissan.com with more details about your recent visit. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the delay in washing your car after your general maintenance service. We take customer satisfaction very seriously and we understand that timely and efficient service is important. We appreciate your feedback and will use it to improve our service going forward. Please do not hesitate to reach out to us if you have any further concerns or questions. We appreciate your business and hope to have the opportunity to serve you again in the future.

Tri State Nissan responded

Thank you for taking the time to leave a review and for your feedback regarding our waiting room. We apologize for any inconvenience or discomfort caused by the condition of our waiting room. We are always striving to improve our facilities and appreciate your honest feedback, as it helps us identify areas where we can improve. We will certainly take your comments into consideration as we work to update and improve our waiting room. In the meantime, we are pleased to hear that we were able to provide you with fast and on-time service. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we hope to see you again soon!

Tri State Nissan responded

Thank you for your positive review! We are pleased to hear that you had a friendly and thorough experience with us. We will certainly pass along your message to Chris and let him know that you appreciate his service. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

Tri State Nissan responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our salesperson was knowledgeable, upbeat, and accommodating to both you and your service dog. Our team takes pride in providing exceptional customer service, and we are pleased to hear that we were able to meet your expectations. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!