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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,028 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,028 reviews

September 08, 2023

My husband brought my car in for servicing. Tire rotation, oil change, state inspection and supposedly needed windshield wipers also. More

by ethki5
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that your husband had a smooth and efficient experience with our servicing. We take great pride in providing top-notch services like tire rotation, oil changes, state inspections, and even ensuring your safety with fresh windshield wipers. We look forward to serving you and your vehicle in the future. Safe travels!

Sep 11, 2023 -

ethki5 responded

I have had my vehicle 3 years this month and it has been a very nice vehicle so far, so good. I only have a little over 11,000 miles on it so far, it needs a good run and maybe that will happen soon. I hope the next 3 years will be as great as the last 3 that have passed, hopefully I will get a great deal on my next Nissan, looking forward to that.

September 07, 2023

Mike Brown is an awesome salesman and an all around great dude! This is my second car from Tri-state Nissan! More

by tattoo_tim76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Mike Steen
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Sep 08, 2023 -

Tri State Nissan responded

We're thrilled to hear about your positive experience with Mike Brown and your continued trust in Tri-State Nissan Tim! Mike truly is an outstanding salesman, and his dedication to customer satisfaction is second to none. We're delighted to have you as a valued member of our automotive family for the second time, and we look forward to serving your automotive needs for many more cars to come. Thank you for choosing Tri-State Nissan, where excellence in service and exceptional vehicles are our top priorities!

September 05, 2023

Very crowed when I got there at 8 AM but everything moved quickly and efficiently. I had my car inspected. More

by junenorwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Tri State Nissan responded

Thank you for sharing your experience with us. We appreciate your patience and are glad to hear that despite the initial crowd, your visit proceeded quickly and efficiently. Ensuring a smooth and timely inspection process is important to us.

September 01, 2023

Skylar and Nissan service department never disappoint! Skylar is amazing.and is certainly customer friendly. More

by ROBIN.NORRIS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Tri State Nissan responded

We couldn't agree more Robin! Skylar and our Nissan service department always aim to exceed your expectations. We're thrilled to hear that Skylar's exceptional customer service left a positive impression on you. Thank you for choosing us, and we look forward to providing you with top-notch automotive service in the future. Drive safely!

August 26, 2023

Kevin Riggleman and Bob Pressler are both great to work with both help you in any way they can i was in and out in less than 2 hours. I have been going to this dealership (G&W motors / Tri State Nissan) si More

by TLOGAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to know that Kevin Riggleman, Bob Pressler, and our team left a lasting impression on you. We're all about speed and quality, so we're delighted that your experience was both efficient and enjoyable. With your longstanding support since 1982, we're excited to keep exceeding your expectations and being your go-to choice. Here's to many more years of exceptional service and happy driving!

August 24, 2023

What am I supposed to write here? I’d suggest TriState use a different survey company. More

by DAVIDC172
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Tri State Nissan responded

We appreciate your valuable feedback David! Your suggestion regarding the survey company is duly noted, and we're continuously striving to enhance our services. Your insights help us grow, and we hope to have the opportunity to impress you even more in the future. Thank you for choosing TriState.

August 23, 2023

Todd is professional and always super helpful no matter what problem I’m dealing with when I pull up. Always keeps me informed of what’s going on. More

by KDENISE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Tri State Nissan responded

Thank you so much for this amazing review Kdenise! It's like music to our ears knowing that we're keeping you in the loop and making your experience a smooth one every time you visit. We've got your back and we're here to make sure you're always in the know. 🎉 Thanks a million for taking the time to share your positive thoughts. If you ever need anything or just want to chat about what's happening, don't hesitate to drop by. Cheers to staying informed and having a blast along the way! 🚀📊

August 17, 2023

Martin Arellano is an excellent service writer. When scheduling a service, appointment, I always go to Martin. He is professional and friendly; and, courteous. Other Tri-State personal are consiste More

by TMINJESU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic 5-star review Tminjesu! We're thrilled to hear that Martin Arellano has consistently provided you with excellent service as a service writer. Your loyalty means a lot to us, and we're proud to have Martin on our team delivering professional, friendly, and courteous assistance. We truly appreciate your kind words and look forward to serving you with the same level of excellence in the future.

August 10, 2023

good work - once again! I always appreciate the thorough work Tre-State Nissan does on my Frontier. More

by gwmurphy61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Tri State Nissan responded

Thank you for your awesome five-star review!! I'm grateful that you enjoy our work! We also appreciate helping and giving you joy and peace as you cruise away in your Frontier. See you again soon, and have a blessed day!

August 06, 2023

Kevin has great customer service skills and has done everything he can to help resolve my issue. I appreciate his communication and honesty, and look forward to working with him in the future. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Tri State Nissan responded

Thank you for your inspiring five-star review! Kevin is amazing, and we want all your experiences to be as wonderful as your last (and even better!!). At Tri-State Nissan, we value communication and honesty; we want to resolve your issues and give you something to smile about! Have a blessed day, and we also excitedly anticipate working with you again!

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