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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,028 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,028 reviews

November 19, 2023

I paid for a diagnostic exam of my truck. $92 at the service counter. I laughed when I read the mechanic tech's comments after I left. No fuel pressure gauge connectors available in the shop. More

by DRUNKSLAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Stogdale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel may have sold a truck, we will see.
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Dec 15, 2023 -

Tri State Nissan responded

Hello, We are sorry to hear that you were not satisfied with your service visit. We do try our best to ensure that every customer leaves satisfied and most importantly that their issues are resolved. I pray that we can resolve this issue for you. If there is anything we can do please let us know. We are always here to help. Thank you for being a valued customer

November 19, 2023

Appreciate the quick service and great customer service. I was advised of potential future items to check on my next visit but not needed now. More

by WINCHESVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Tri State Nissan responded

We appreciate your kind words! Quick service and excellent customer service are priorities for us, and it's fantastic to hear that you had a positive experience. Keeping you informed about potential future items is part of our commitment to transparency and proactive care. If you ever have more questions or need assistance, don't hesitate to reach out. Looking forward to serving you again on your next visit!

Dec 15, 2023 -

Tri State Nissan responded

Hello, Thank you for your positive review and 5 star rating. We are pleased to hear that our service department continues to shine in customer service. They work hard everyday to ensure that each and every customer walks out of here happy and most importantly satisfied with their visit. Thank you for being a member of our Nissan valued customer family.

November 18, 2023

Fantastic service! Thank you for helping me find the perfect car for me! Kevin, Jason and Julius are amazing! More

by annaejenkins1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Johnson (FIVE STARS!!!), Angel Payne, Vlad Stanisavljevic, Jennifer Stead
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Nov 29, 2023 -

Tri State Nissan responded

Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience and that Kevin, Jason, and Julius made sure you found the perfect car. We take pride in providing top-notch service, and it's rewarding to know we met your expectations. If you ever need further assistance or have questions, feel free to reach out. Safe travels in your new car, and we look forward to serving you again in the future!

Dec 15, 2023 -

Tri State Nissan responded

Hello Thank you for your positive review and 5 star rating. We truly appreciate your enthusiasm with the great customer service from our staff. They work very hard each day to make sure that our customers get the best experience possible. Thank yo9u for being a member of our Nissan valued customer team

November 14, 2023

we have bought 3 different vehicles and have great experiences every time, have worked with Mike on our last two More

by CEODDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Justin Mooney
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Nov 16, 2023 -

Tri State Nissan responded

Thank you so much for your loyalty, and we're thrilled to hear that you've had consistently great experiences. It's fantastic that Mike has been a valuable part of your journey with us. We appreciate your trust and are here for any future vehicle needs or questions. Safe and happy driving in your new vehicles!

November 13, 2023

I have been coming to this Service Center since 2010. I am impressed with the employees knowledge and friendliness. I am always kept informed about anything surprising that shows up. I shall continue More

by KAMEELPERD1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Stead
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Nov 16, 2023 -

Tri State Nissan responded

Thank you for your loyalty since 2010! We truly appreciate your trust in our service center. It's wonderful to hear that our team's knowledge and friendliness have made a positive impression. We're committed to keeping your vehicles in top shape and providing you with the best service possible. Looking forward to many more years of serving you!

November 12, 2023

Staff is super nice. They always take good care of my vehicle. Service is quick. More

by huntreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Tri State Nissan responded

We're delighted to hear that our staff's friendliness and efficiency have left a positive impression on you! 🌟 Your satisfaction and the well-being of your vehicle are our top priorities. We appreciate your kind words and look forward to continuing to provide you with quick and excellent service in the future!

November 11, 2023

Todd was very helpful throughout; good communications; easy access by phone; answered all my questions. More

by nellis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Tri State Nissan responded

Thank you so much for your kind words! 🌟 We're thrilled to hear that Todd provided helpful and effective assistance, ensuring clear communication and easy access by phone. If you have any more questions or if there's anything else we can help you with, feel free to reach out. Your satisfaction is our priority!

November 06, 2023

Great service. Bert freindly. Fast service. Was very pleased with the people you work there. More

by kerry0663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Tri State Nissan responded

Thank you for the glowing review! We're thrilled to hear you had a great experience with our team. Bert and the rest of our crew work hard to ensure fast and friendly service. Let us know if there's anything more we can do for you. Safe travels, and we look forward to serving you again!

November 05, 2023

Very quick and efficient. They explained everything to me in detail. Very friendly. I will be back. More

by evlstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Tri State Nissan responded

Awesome to hear, thank you! We're thrilled that you found our service quick, efficient, and friendly. If there's anything specific you loved or any way we can make your next visit even better, feel free to share. Looking forward to welcoming you back when you're ready!

November 05, 2023

Very helpful, love the atmosphere, and they found exactly what I needed for the vehicle I was wanting More

by trish4292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Steen
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Nov 09, 2023 -

Tri State Nissan responded

Fantastic to hear! We're thrilled to have found exactly what you needed for your vehicle. Creating a positive atmosphere is our priority; we're delighted it contributed to your experience. If there's anything else you require or if you have more vehicle needs in the future, count on us to assist. Thanks for choosing us!

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