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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
997 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 997 reviews

November 02, 2023

I was very pleased with my recent visit. Bob was very helpful and kept me updated as to the progress of my car. I did not have to wait long. More

by heidiwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Tri State Nissan responded

That's fantastic to hear! We're delighted that he provided you with helpful and prompt service. Keeping our customers updated and minimizing wait times are priorities for us. If there's anything specific you loved about your recent visit or if there's anything we can improve on, feel free to share. We appreciate your feedback and look forward to serving you again!

October 21, 2023

Every employee that works there is so nice & pleasant. They listened to my needs & took care of my concern & I received great service! More

by k.messinger08@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Tri State Nissan responded

Thank you for your kind words! We're delighted you had such a positive experience with our team. Providing excellent service and addressing our customers' needs is always our goal. If you have more concerns or questions, please don't hesitate to reach out. We're here to assist you with a smile and provide the best service possible!

Dec 15, 2023 -

Tri State Nissan responded

Hello We are so glad to hear that our service staff is remaining to shine and continuing to make customer service priority. We thank you for your positive review and 5 star rating. We truly thank you for your business and being a valued customer.

October 20, 2023

Always helpful. Never waited too long. Prices seem fair. Friendly staff. Will buy nissan again just because of how the service department handles things. Thank you! More

by sonnettfalconi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Tri State Nissan responded

Thank you for your kind words! We greatly appreciate your loyalty and feedback. Our team is dedicated to providing helpful, efficient, and friendly service to all our customers. Please don't hesitate to reach out if you need assistance or have more automotive needs. We're here to ensure you have the best experience possible, and we look forward to serving you again!

Dec 15, 2023 -

Tri State Nissan responded

Hello we thank you for your positivity. Our service team is really shinning and we are so proud of their continued growth in customer service. We appreciate your review and 5 star rating. Thank you for being a valued customer and we appreciate your continued business with us.

October 14, 2023

Very pleasant experience. I was treated well and would recommend the dealership to friends and family. The price’s today are very high and the individual fees make vehicle sel More

by rkhartz9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Johnson, Chris Malone, Jerry Yahner
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Oct 17, 2023 -

Tri State Nissan responded

Hello, We are so pleased to hear that you had a pleasant experience here at our dealership. Our staff works hard every day to accommodate the wants and needs of every customer that steps through our doors. We understand how important the car buying experience is and want to make it as smooth as possible. Thank you for your positive feed back and 5-star rating. We are pleased to have you as a Tri-State Nissan Valued customer.

Oct 17, 2023 -

rkhartz9 responded

Thank you for your reply to my survey. I have enjoyed driving my new Nissan Pathfinder. My wife and I will continue to visit your dealership to maintain our SUV.

October 11, 2023

Vladimir is my hero. I really needed a vehicle that would keep me and my granddaughter safe. Vladimir was empathic, caring and professions. He went beyond the call of More

by starksm43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Payne, Vlad Stanisavljevic, Keven Steen
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Oct 14, 2023 -

Tri State Nissan responded

Hello we are so glad to hear such positive things about one of our sales members. Vladimir is absolutely an amazing person all around. He posses great empathy and care for any and every individual he comes into contact with. We are honored to have him. So glad to see the public response to the great customer service skills that these ladies and gents have. Thank you for your positive feed back and 5 star rating. Thank you for being a valued Nissan customer. Glad to have you as part of the family.

October 10, 2023

I am always amazed by the friendliness and professionalism shown by this service department. They are fair, honest, and a true pleasure to work with. More

by JKPASS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Tri State Nissan responded

Hello we are so glad to hear that our service department is holding to the Nissan customer service standard. We strive to let all of our customers know they are valued. Thank you for you review and 5 star rating. Glad to have you as a valued customer.

October 09, 2023

Mike is very knowledgeable and understanding with knowing what we wanted. The whole team was nice. More

by jeff1fan24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown, Keven Steen
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Oct 14, 2023 -

Tri State Nissan responded

Hello we are glad to hear that mike was able to service you and get you into exactly what you wanted and what fit your needs to your standards. Thank you for your positive review and 5 star rating thank you for being a valued Nissan customer

October 03, 2023

Very satisfied with our purchase. Would recommend to friends and family. Haven’t bought a new vehicle in 23 years. More

by wilma_pope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Tri State Nissan responded

Hi Wilma We are so pleased that you are enjoying your new car purchase and that you feel confident in your decision. We understand how possibly nervous you could've been after 23 years. It is most pleasing to hear that you gave us the chance to help you and get you into something new and most deserved. Thank you for your positive review and your 5 star rating. Congratulations on becoming a member of the Tri-State Nissan valued customer family. Cheers to you!

September 30, 2023

Kevin was very kind, courteous and professional. He answered all of my questions and left me feeling that my Car would be in Great hands! I am pleased with my Experience at Tri State Nissan! More

by mauied87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Tri State Nissan responded

We are so pleased to hear that Kevin was so helpful and courteous. It is always an awesome feeling to know and feel assured that your in good hands. We appreciate the review and 5 star rating. Thank you for being a Customer with us here at Tri-State Nissan of Winchester. We look forward to seeing you again.

September 21, 2023

The shop manager was prompt and friendly. He answered the questions I had concerning tune ups and tires. More

by spring53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Tri State Nissan responded

We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!

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