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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
997 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 997 reviews

January 19, 2024

Service good. Prices exorbitant. Up sale approach is offensive and uncalled for. But it is what it is. More

by LARRYTHOMPSON0
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Tri State Nissan responded

Larrythompson0, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan! We sincerely apologize for you feeling offended and your right it is uncalled for. I will make sure that this does not go un acknowledged. To the rest I'm super glad you had a good sales visit, our mission is to make the next one exceptional. Please be on the look out for Nissan's survey email sent directly from Nissan in regards to your customer service experience. Please let them know how we are are doing and how well we are representing their Vehicle Brand. We appreciate your review rating. Thank you for being a valued Member of Tri-Sates Customer Family.

January 18, 2024

Great buying experience! Worked with Vladimir, Angel and Julius in finance. The process was smooth process and I got a price I was happy with. I was very impressed with th More

by marc h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Payne, Vlad Stanisavljevic
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Jan 20, 2024 -

Tri State Nissan responded

Marc H, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 16, 2024

Mike Brown was very professional and personable. He listened to us and wasn’t “pushy”. We’ve always been happy with the sales and service depts at Tri-State. More

by monaashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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Jan 20, 2024 -

Tri State Nissan responded

Monaashby, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 14, 2024

Love this place. They are great people and go above and beyond! Have got 3 cars so far! More

by ours02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Payne, Vlad Stanisavljevic
Report | Print
Jan 17, 2024 -

Tri State Nissan responded

Hello Valued Customer, We are So glad to hear of your Love for our Staff and our dealership. These ladies and gents work very hard every day to give the best in customer service satisfaction and make sure everyone walks out with a smile on their face. Thank you for your review and 5 star rating we surely do appreciate it. Also, Be on the look out for Nissan's Survey sent directly to your email. It is a detailed survey focusing on your customer service experience. If you don't mind please let them know how well we did and how well we continue to represent their brand name. Thank you for being valued Nissan Customer and welcome to the Tri-State Nissan family.

January 11, 2024

Great customer service. I was taken care of as soon as I walked in the door. More

by Allen F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Payne
Report | Print
Jan 15, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 06, 2024

The last couple invoices say I got a car wash…didn’t happen. In addition, upon checking out and paying the huge bill for maintenance, I was notified that my lug nuts should be changed. You guys are the More

by DOGFATHERX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Hello Nissan Customer, I am sorry to hear of your unhappiness. My name is Jennifer Stead I am the Owner Loyalty Manager here at Tri-State Nissan. I understand the frustration of your situation and I am going to do a little research on it for you and see what we can do to remedy this situation as best we can. Please have a little patience as it might be end of business day before I am able to give you an update. Thanks for your honest review. We appreciate you being a valued Nissan Customer.

January 06, 2024

Thank you for taking care of this car. It means a lot to me that a dealership gives quality service. More

by MEnck34493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Tri State Nissan responded

Menck34493, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 05, 2024

Martin is the best. Still have some services to do, but he has explained these very well. More

by RBRYAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 03, 2024

Fast and reliable. Very accommodating and cleared any confusions. Will come back again of course More

by jay_carizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 31, 2023

Great truck inspection, quicker time in and out than expected. I get reliable service at this dealership! More

by 4ALGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Tri State Nissan responded

4algers, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

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