Tri-State Ford - Service Center

They aim to please practiced versatility in honoring commitments ! Service department honored their commitment made to me at time of sale! Truck was left there and fi practiced versatility in honoring commitments ! Service department honored their commitment made to me at time of sale! Truck was left there and finished as agreed! More

Complete Fraud and Failure of a Service Manager Took a 2013 Ford Escape under warranty to have a transmission service. Trying to charge me for services not requested, very rude and unprofessional. Took a 2013 Ford Escape under warranty to have a transmission service. Trying to charge me for services not requested, very rude and unprofessional. Avoid this dealer at all cost, worst service department in the Texas Panhandle. More

Service Department-excellent service We received excellent service from Tri State. Our truck broke down outside of Amarillo on our vacation and we had it towed to Tri State. They did ever We received excellent service from Tri State. Our truck broke down outside of Amarillo on our vacation and we had it towed to Tri State. They did everything they said they would do and at the time they said they needed. They even called when they said they would. They gave us a "good enough" option to get us through vacation and back home. They very easily could have up-sold us, but didn't. We were very impressed with their service. More

Thank you so much I would like to express my warmest appreciation to all the team of Tri-State Ford of Amarillo, but particularly to Mr. Brian Shannon for the exception I would like to express my warmest appreciation to all the team of Tri-State Ford of Amarillo, but particularly to Mr. Brian Shannon for the exceptional service I received, while I was there, for repairs on my Ford Focus. When you find yourself 2000 miles away from home (in Canada) with a transmission issue, and when you learn that the part for the required repair is back-order for several months nation-wide in the USA (where you happen be just then), that makes for a stressful situation indeed. It is thanks to Mr. Brian Shannon, who took the time to listen to me carefully and to give me judicious advice about what I could do next, that I was able to get out of my predicament and recover the use of my vehicle in what I think is an exceptionally short time. For Mr. Shannon, the client's satisfaction is not just marketing spin. After listening to me, he suggested that I contact my dealer in Canada to see if they could do anything for me in this rather unusual circumstance. Following this advice, I was able to obtain from my canadian dealer that he ships the required part to Tri-State Ford in Amarillo in order for them to make the repair. Yes I was surely lucky but, without Mr. Shannon's advice, I was stuck. I also want to extend my thanks to all the Tri-State Ford team in Amarillo who worked quickly and efficiently to get my car back in order in the shortest timeframe. Finally, thanks to the unknown employee who drove me back to the rental car agency so that I could return the car I had to rent during this saga. I am sure he finished work past closing time that day, because we were already awfully close to closing-time when we got started. Thanks to all. More

Great service for travelers On Saturday April 11th while in route from Ohio to Las Vegas, my 2014 Ford Edge blew a tire on I-40 just east of Amarillo on an overpass. First, a yo On Saturday April 11th while in route from Ohio to Las Vegas, my 2014 Ford Edge blew a tire on I-40 just east of Amarillo on an overpass. First, a young man came along and offered to change the tire and get away from a dangerous location, leading us to Tri-State Ford dealer before AAA arrived to help. Cody Bradford in the Service Dept. took over and was wonderful. He helped cancel the AAA call, checked out the warranty, found a replacement tire, and sent us on our way two-and-a-half hours later. What could have been a total nightmare was not, thanks to the young man who stopped to help us on the road and thanks to Cody for handling the situation with efficiency and courtesy. We were very impressed and grateful! Thank you, Cody! More

Took my vehicle in because i had a problem,. They assured me i would have it back quickly. Long story short vehicle had been there for 14 days. These people had the poorest communication skills i have come a me i would have it back quickly. Long story short vehicle had been there for 14 days. These people had the poorest communication skills i have come across in a long time. I was the one calling everyday to find out what was going on. Say they will call to let me know what is going on. yeah right. Vehicle still not fixed. if i would have known it would have taken this long, and knew it would take forever for them to contact me, if at all...I would have avoided this place altogether. Good intentions, bad service. More