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Tri State Ford Lincoln - Service Center

Maryville, MO

4.8
337 Reviews

337 Reviews of Tri State Ford Lincoln - Service Center

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August 10, 2022

I had my vehicle for repair. It was gone most of the day when I got it back it had the same problem. It was flashing a code on the screen. The service writer drove the vehicle to More

by ddriskell41762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Marriott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2022 -

Tri State Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 10, 2022

Professional service with the oil change. Great waiting area for their customers . Thanks for your service. More

by mgschuelke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Tri State Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Tri State Ford Lincoln. Please don't hesitate to reach out if you need anything else.

August 10, 2022

In the past I have had great service from Tristate. I have also been pleased with the two cars I have purchased from them. I have used Quick lane for several years as well. My latest visit resulted in More

by bassclef
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Tri State Ford responded

"We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

August 06, 2022

Great customer service. Matt Williamson and his staff do and awesome job every time. Awesome More

by jameselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Tri State Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2022

Friendly, competent, and prompt. Very satisfied!! Doubt if you can do better in the area!!’ More

by gary_sherlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Tri State Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Aug 01, 2022 -

gary_sherlock responded

Friendly,professional, and competent

July 28, 2022

Great job with communicating any issues and getting service done in a timely manner. Definitely would recommend this place. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Tri State Ford responded

Thank you for your kind response, Jeff! We look forward to assisting you with any vehicle needs in the future!

July 26, 2022

The staff at this Ford dealer are incredible. I can’t imagine having my car worked on anywhere else. Thanks guys!!! More

by Margot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Tri State Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Tri State Ford Lincoln.

July 20, 2022

Excellent service and helpful employees. Scheduling is easy and fast. I have always been satisfied. More

by patsyheitman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Tri State Ford responded

Patsy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 16, 2022

Matt made the process smooth & painless! From assisting me in which tires to order & purchase to the final installation. More

by Shanaranae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Tri State Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt delivered such a great experience!

July 14, 2022

They have been very good with service, including picking up my vehicle for my place of employment and returning once service is complete. I truly appreciate that part of the service. It makes setting a serv More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Tri State Ford responded

Tim, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

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