Back

Tri State Ford Lincoln - Service Center

Maryville, MO

4.8
337 Reviews

337 Reviews of Tri State Ford Lincoln - Service Center

Sort by
December 21, 2022

A+ service everyone is professional and they take care of all my service needs in a timely fashion More

by Stauvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Stauvi responded

👍

December 17, 2022

The service to my truck was very timely and efficient. Matt was very helpful in using our Ford Pass credits. More

by mandbpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Tri State Ford responded

Thank you for your business and this review. We're happy to hear Matt was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 16, 2022

My Ford focus’s engine was replaced on warranty and when they replaced the engine they drilled a bolt through my heat shield and cracked it, left a vacuum hose disconnected, and forgot to connect multiple s More

by Jacob Curran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Marriott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “Denny” or Dennis 0 stars
Dec 20, 2022 -

Tri State Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 16, 2022

They treated me really good there and I really think Cody for what he did for Me and I think Jeremy for everything. More

by lhl9574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Doughty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody McClintock
Dec 17, 2022 -

Tri State Ford responded

Thanks for sharing about your experience with Tri State Ford. We appreciate your business and hope to see you again soon!

Dec 17, 2022 -

lhl9574 responded

I'm going be always there even that it is a long drive for me you all are good people thank you for everything.

December 12, 2022

A visit for a recall. Complete results am guessing in just under 20 minutes. How do I know the recall was complete? I’m going off of honest information. Thanks for your se More

by depedersen79
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Tri State Ford responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Tri State Ford!

December 10, 2022

Tri State Ford quickly and efficiently serviced my Ford vehicle. I will definitely return when I trade in my Ford. More

by takleteri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Marriott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Tri State Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Tri State Ford, we look forward to having you as one of our valued customers for many more years to come!

December 09, 2022

The staff is professional and eager to listen. They are knowledgeable and make sure the job is done well. More

by Litstoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Tri State Ford responded

Thank you for choosing Tri State Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 08, 2022

Customer service is excellent. Been waiting on part from Lincoln since August. They gave us a vehicle to drive for our annual Christmas out of state because we didn't want to drive More

by jcspiking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Moss
Dec 09, 2022 -

Tri State Ford responded

Thank you for taking the time to leave us a five-star rating. We're glad to hear we could help. Thank you for choosing Tri State Ford. We appreciate your business and hope to see you again soon.

December 08, 2022

They were quick to come to My home and jump start my car. Then they got me into the shop to replace the battery and service the car.- More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Tri State Ford responded

Thank you so much for the five-star rating, Wanda. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tri State Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2022

They have been on time each time I’ve had an appointment. Customer service was great each time. My concerns were addressed respectfully and quickly. More

by gsabcbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Tri State Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

...
19
...