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Tri State Ford Lincoln - Service Center

Maryville, MO

4.8
337 Reviews
Call Service Center (660) 582-3677

337 Reviews of Tri State Ford Lincoln - Service Center

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February 14, 2024

The oil change was fast and they let us know that our brakes were in need of changing More

by Shanndeeblake
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
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Feb 14, 2024 -

Tri State Ford responded

It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Tri State Ford, Matthew, and our team looks forward to having you as a valued customer for many years to come!

February 07, 2024

Very polite and Mike was great about keeping us informed on their progress. We have used your business before and have always had good relations with your team. More

by Dr4gma
Recommend Dealer
Yes
Employees Worked With
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Macias
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Feb 07, 2024 -

Tri State Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Tri State Ford, we look forward to having you as a valued customer for many years to come!

February 02, 2024

Overall good service and helpful staff. I prefer going to this site over any other More

by jx.gomez
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
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Feb 04, 2024 -

Tri State Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Matthew and don't hesitate to let us know if we can be of further assistance.

February 02, 2024

Every thing was done in a good manner , time in wait was not very long , informative of things found was addressed ! I give a 4 rating because no one thing or More

by ptkelley1158
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
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Feb 04, 2024 -

Tri State Ford responded

Thanks for sharing your thoughts about your experience with Tri State Ford. Matthew and our team appreciate your business and hope to see you again soon!

January 31, 2024

I am always pleased with the ease of making appointments. Always satisfied with Quick Lane. More

by ekbrownrn
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
Report | Print
Feb 01, 2024 -

Tri State Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again.

January 28, 2024

I know for a fact the car had a low coolant when I dropped it off. The coolant light was on. They checked it green as in it was full. Drove car 7 miles from More

by Isaac43alarcon
Recommend Dealer
No
Employees Worked With
Matthew Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
Report | Print
Feb 01, 2024 -

Tri State Ford responded

Thank you for bringing this to our attention, Isaac, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 17, 2024

Service was friendly and helpful. Got my car fixed with no complications. Was easy and efficient. More

by zzwickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Tri State Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Tri State Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

January 16, 2024

The price was fair. The mechanics did great work. I just don't understand why the service manager will never return phone calls. It is insulting. More

by jerrymat79
Recommend Dealer
No
Employees Worked With
Michael Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Macias
Report | Print
Jan 18, 2024 -

Tri State Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 15, 2024

Mike was great in getting my vehicle in quickly to get it repaired. The repair team worked quickly to get me back on the road. It was an all around great More

by James Feick
Recommend Dealer
Yes
Employees Worked With
Michael Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Macias
Report | Print
Jan 15, 2024 -

Tri State Ford responded

James, we are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 15, 2024

Had issues with turbo and some leaks. Extended warranty covered, all issues fixed in a timely matter More

by Sbaumgart
Recommend Dealer
Yes
Employees Worked With
Matthew Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Huey
Report | Print
Jan 15, 2024 -

Tri State Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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