Tri-State Ford

Excellent service Jodi provided excellent service answering all my questions and taking the time to explain all the features on the vehicle and how they worked. It was Jodi provided excellent service answering all my questions and taking the time to explain all the features on the vehicle and how they worked. It was a painless and rewarding experience purchasing my vehicle. More

Great experience All of the staff was very friendly and helpful. Jack got intouch with me quickly about my inquiry into a Mustang that I saw online. The entire purchas All of the staff was very friendly and helpful. Jack got intouch with me quickly about my inquiry into a Mustang that I saw online. The entire purchase went by very quickly compared to past experience at other dealerships. More

Service Department-excellent service We received excellent service from Tri State. Our truck broke down outside of Amarillo on our vacation and we had it towed to Tri State. They did ever We received excellent service from Tri State. Our truck broke down outside of Amarillo on our vacation and we had it towed to Tri State. They did everything they said they would do and at the time they said they needed. They even called when they said they would. They gave us a "good enough" option to get us through vacation and back home. They very easily could have up-sold us, but didn't. We were very impressed with their service. More

Darin Ham is AMAZING! Our overall experience was so good with the purchase of my explorer that we bought a pickup the same day! Love Darin Ham! He worked hard and was patie Our overall experience was so good with the purchase of my explorer that we bought a pickup the same day! Love Darin Ham! He worked hard and was patient and helpful! THANK YOU. DARIN AND STEVE! ! More

Thank you so much I would like to express my warmest appreciation to all the team of Tri-State Ford of Amarillo, but particularly to Mr. Brian Shannon for the exception I would like to express my warmest appreciation to all the team of Tri-State Ford of Amarillo, but particularly to Mr. Brian Shannon for the exceptional service I received, while I was there, for repairs on my Ford Focus. When you find yourself 2000 miles away from home (in Canada) with a transmission issue, and when you learn that the part for the required repair is back-order for several months nation-wide in the USA (where you happen be just then), that makes for a stressful situation indeed. It is thanks to Mr. Brian Shannon, who took the time to listen to me carefully and to give me judicious advice about what I could do next, that I was able to get out of my predicament and recover the use of my vehicle in what I think is an exceptionally short time. For Mr. Shannon, the client's satisfaction is not just marketing spin. After listening to me, he suggested that I contact my dealer in Canada to see if they could do anything for me in this rather unusual circumstance. Following this advice, I was able to obtain from my canadian dealer that he ships the required part to Tri-State Ford in Amarillo in order for them to make the repair. Yes I was surely lucky but, without Mr. Shannon's advice, I was stuck. I also want to extend my thanks to all the Tri-State Ford team in Amarillo who worked quickly and efficiently to get my car back in order in the shortest timeframe. Finally, thanks to the unknown employee who drove me back to the rental car agency so that I could return the car I had to rent during this saga. I am sure he finished work past closing time that day, because we were already awfully close to closing-time when we got started. Thanks to all. More

Great service for travelers On Saturday April 11th while in route from Ohio to Las Vegas, my 2014 Ford Edge blew a tire on I-40 just east of Amarillo on an overpass. First, a yo On Saturday April 11th while in route from Ohio to Las Vegas, my 2014 Ford Edge blew a tire on I-40 just east of Amarillo on an overpass. First, a young man came along and offered to change the tire and get away from a dangerous location, leading us to Tri-State Ford dealer before AAA arrived to help. Cody Bradford in the Service Dept. took over and was wonderful. He helped cancel the AAA call, checked out the warranty, found a replacement tire, and sent us on our way two-and-a-half hours later. What could have been a total nightmare was not, thanks to the young man who stopped to help us on the road and thanks to Cody for handling the situation with efficiency and courtesy. We were very impressed and grateful! Thank you, Cody! More

Monday night car buying My salesman's name was Jeremiah Willis. He was a hoot and I thouroughly enjoyed my car buying experience with him. I didn't really plan on making it o My salesman's name was Jeremiah Willis. He was a hoot and I thouroughly enjoyed my car buying experience with him. I didn't really plan on making it official, but I found what I liked and things just progressed really fast. You know, this whole experience was so good....I'm thinking of going back again next Monday evening. Not really, but I would definitely recommend doing some car shopping with Jeremiah if you're ever in need of a new vehicle. More

Thank you for being patient & not pushy...After being a lifetime Chevy man going to Ford is tough, but the quality, reliability, of Ford is better for why I ha for being patient & not pushy...After being a lifetime Chevy man going to Ford is tough, but the quality, reliability, of Ford is better for why I have choice to go have Ford. Once again thank you to Jeremiah, John, Paul & all the folks at Tri-State Ford in Amarillo, Texas. More

2015 Ford F150 Platinum From John Justice to Robert Sturges the entire buying experience was efficient and professional. I had updates on the status of the truck during the From John Justice to Robert Sturges the entire buying experience was efficient and professional. I had updates on the status of the truck during the 3 months it took for delivery. Robert was very well versed in all areas of the truck and was a great help in training me how to use them. Note: I highly recommend Tri State Ford over the other (Messer) Ford dealership here who NEVER returned any of my calls while trying to buy this $64,000 vehicle. More