Tri-State Ford

A Wonderful Experience Everyone I encountered at Tri State Ford/Hyundai was pleasant and easy to talk to. My salesman Chico Munoz listened to what I wanted in a vehicle and Everyone I encountered at Tri State Ford/Hyundai was pleasant and easy to talk to. My salesman Chico Munoz listened to what I wanted in a vehicle and he guided me to the right vehicles that would meet my needs. Tim Boggs with finance was exceptionally easy to talk with and he was very helpful in explaining all of the different finance options and extended warranty. Rhonda Rose in administration was pleasant and helpful. I would recommend this dealership. More

Many promises made, few kept-but they do listen and respond! My truck broke down while traveling through Amarillo and I had to purchase a new truck. Tri-State found me a suitable vehicle at another dealership a My truck broke down while traveling through Amarillo and I had to purchase a new truck. Tri-State found me a suitable vehicle at another dealership and we negotiated acceptable terms of purchase. The dealership made numerous representations about the vehicle which were inaccurate. They also made promises about the services they would provide before the sale, but once the papers were signed, they dropped the ball. They did not even perform the customary inspection and oil change on the vehicle, instead relying on the dealer who originally offered this truck for sale. I was under pressure to get back on the road, but I had some very specific requirements for the vehicle I would purchase. Tri-State Ford promised to complete all of the work needed, but dragged their feet when it came to performance. In fact, the salesman, Ephraim Arden, didn't even show up on the day the day the vehicle was delivered to me - even though the work was incomplete. This dealership seemed to be very friendly and accommodating at first, but soon became more concerned with how much money they would make than how satisfied their customer would be. After all, I live 500 miles away so they knew that they would never see me again. They did not hesitate to lie to me to make the sale and get rid of me. After writing this review the general manager, John Justice, contacted me to address my concerns. Once he understood the reasons for my dissatisfaction, he followed up with the employees involved with my transaction and got me the information I needed. He even offered to send me a check to help defer the cost of my unresolved issues. This unexpected generosity has convinced me that Tri-State Ford is committed to serving their customers - even after the sale, and even with an out-of-state customer. I'm starting to like my new truck now! More

Amazing experience My experience with Tri-State Ford was great! Dean got me into the first vehicle that I’ve gotten to pick out myself and it was exactly what I wanted. My experience with Tri-State Ford was great! Dean got me into the first vehicle that I’ve gotten to pick out myself and it was exactly what I wanted. He was friendly, socialable and knew a lot about the car I was purchasing. Everyone at Tr-State Ford was friendly and helpful. Wacey worked really hard to get me my amazing car and I will always be greatful for that! More

Best experience in all of the panhandle Michael Story was very helpful and knowledgeable with the vehicle that I was interested in purchasing. In the past month I have searched several we Michael Story was very helpful and knowledgeable with the vehicle that I was interested in purchasing. In the past month I have searched several websites and personally driving to 3 different ford dealerships within 100 miles of Amarillo . Tri State Ford was my choice and the reason for me picking this dealership was the professionalism that I was greeted with by salesman Michael Story, I told him what I was interested in and he worked very hard and some long hours to make my purchase possible. More over upon meeting Mr. Story he did not try and sale me a car he thought I wanted , instead he listened to me and I showed him what I wanted and he worked hard to make that purchase possible. Any future vehicle purchases I decide to make will most definitely be made at Tri State Ford in Amarillo Tx. I would also like to personally thank Mr John Justice for working with me to make this purchase possible, You guys are the best and I would highly recommend you both to any and all of my friends and family . More

Awesome customer service!! Ephraim Arden and the team worked professionally and hard to help me get what I wanted, they were quick to answer any questions and help with any conc Ephraim Arden and the team worked professionally and hard to help me get what I wanted, they were quick to answer any questions and help with any concerns that I had. Will definitely be back!! More

Tri-State Ford sets the bar high! Tri-State Ford in Amarillo exceeded our expectations. The purchase of our new F350 was, by far the best "new car purchase" experience we have ever had Tri-State Ford in Amarillo exceeded our expectations. The purchase of our new F350 was, by far the best "new car purchase" experience we have ever had! At the helm of this experience was Connor Sparling. Connors' professionalism, coupled with his knowledge and enthusiasm, fostered a relaxed and pleasant purchasing experience. Connor personally facilitated the entire process right down to making sure the new truck was polished, outfitted and delivered. In closing Tri-State bends over backwards to ensure customer satisfaction. More

Exceptional Ephraim Arden and his team worked diligently and professionally to get me into a new car! He was patient, thorough and compassionate; definitely not p Ephraim Arden and his team worked diligently and professionally to get me into a new car! He was patient, thorough and compassionate; definitely not pushy or aggressive! Thank you Tri-State Ford for your service to my family and me! I felt like you were on my side! More

Very unprofessional Went by to just look at used cars and felt pressured to sign an agreement that set my payments a lot higher than the car's worth. Even talked to anoth Went by to just look at used cars and felt pressured to sign an agreement that set my payments a lot higher than the car's worth. Even talked to another manager and was told that I should come back when I have a realization and become enlightened that I need their service. That was the part that let me know that I will not give them my business and will tell anyone else that may be thinking of buying a car from them. More

2nd Expedition MAX Purchased in 4 Months My brand new Expedition MAX, purchased in May from Tri-State as well, was totaled by another driver who ran a red light. I needed a new Expedition, s My brand new Expedition MAX, purchased in May from Tri-State as well, was totaled by another driver who ran a red light. I needed a new Expedition, so I went back to Tri-State since my previous experience was so good. My 2nd purchase experience was just as great as the first (maybe even better). Gary Salter found the exact 2018 Expedition MAX I wanted, and gave me a great deal very quickly so I could get back on the road. Rhonda, the receptionist, was very friendly and professional, and she helped me with the return of the rental car return. And Tim Boggs finished the finance items very quickly and efficiently as well. Overall, I've had several great buying experiences at Tri-State Ford, and I would recommend them to anyone in the market for a new vehicle. More

Tri-state Ford Amarillo is by far the best ever!! Robert Sturges treats us like family every time we come to purchase a vehicle and always goes above and beyond to ensure excellent service! Tim Boggs Robert Sturges treats us like family every time we come to purchase a vehicle and always goes above and beyond to ensure excellent service! Tim Boggs is great at ensuring excellent financial support and takes all the hassle out of financing a new or used car ! And Rhonda Rose is knowledable with awesome positivity in all she does! My family and I would never go anywhere else! We come to Tri-state to get the best! More