Tri State Ford

Dealing with an outstanding sales person. Robert is one of the best car sales persons that we have had dealings with in the purchase of a new car. He is a very down-to-earth (no pressuring) ty Robert is one of the best car sales persons that we have had dealings with in the purchase of a new car. He is a very down-to-earth (no pressuring) type of guy, which we like very much.. He knows the products and went out of his way to accommodate and answer any and all questions for my wife and I. I recommend Robert, as well as the dealership, very highly. More

carls xlt Tri State is a great place to purchase a vehicle. They have a very friendly atmosphere, the staff members are so friendly, wonderful to deal with, and Tri State is a great place to purchase a vehicle. They have a very friendly atmosphere, the staff members are so friendly, wonderful to deal with, and are more than willing to help you with your needs. The staff members actually care about your needs unlike other dealers. Will definitely buy a vehicle from them again! More

teresassonata Marshall made this transaction simple and easy told him what I could handle he found a car we liked .Vary happy with the service we got. THANKS Mars Marshall made this transaction simple and easy told him what I could handle he found a car we liked .Vary happy with the service we got. THANKS Marshall and TRISTATE!!!!!!!! More

Exceeded expectations The staff was very friendly and helpful. We went in to the process not even knowing what we were looking for as we had been in an accident which tota The staff was very friendly and helpful. We went in to the process not even knowing what we were looking for as we had been in an accident which totaled our previous vehicle. We looked at several styles and models. Rob was very patient with us and even helped with the insurance mess and went above and beyond what was expected. No pressure. Friendly and helpful. Will most definitely be a long time returning customer. Great work Todd Hill and all your staff at TriState Ford!! More

Fantastic Everyone was very helpful and knowledgeable, and treated us as friends! They listened to what I wanted and made sure to meet these aspects. I drove aw Everyone was very helpful and knowledgeable, and treated us as friends! They listened to what I wanted and made sure to meet these aspects. I drove away with a car that not only I love, but is also practical. It was nice to be greeted by a helpful smile everywhere on the lot! More

Great The dealership was all friendly and helpful. We were there late and did not seem to be a problem. Was showed around the dealership and service area. The dealership was all friendly and helpful. We were there late and did not seem to be a problem. Was showed around the dealership and service area. They went out of their way to meet our needs and set us up with a pickup we were going to be happy with. More

"New" Ford Focus We were greeted quickly and treated like VIPs. We were called after the visit but not pressured. We communicated our financial needs, and they worke We were greeted quickly and treated like VIPs. We were called after the visit but not pressured. We communicated our financial needs, and they worked to meet them. Wonderful car, wonderful service, wonderful rate. Thanks! More

Buying a Truck made easy. I have bought 2 trucks and my son 1 new car, they treated us great. John Turner worked both trucks for me and was very helpful. I have bought 2 trucks and my son 1 new car, they treated us great. John Turner worked both trucks for me and was very helpful. More

Attempted Car Purchase Ted H. Welch Sr., Pastor 310 E Main St Fillmore, MO 64449 816 487 2112 thwelsr@gmail.com 06-27-2014 RE: Complaint- Sales Process Tr Ted H. Welch Sr., Pastor 310 E Main St Fillmore, MO 64449 816 487 2112 thwelsr@gmail.com 06-27-2014 RE: Complaint- Sales Process Tri-States Ford/Lincoln 2017 S Main St, Maryville, MO 64468, (660) 582-3677 TO WHOM IT MAY CONCERN: On the 26th of June, 2014 my son Matt & I investigated a 2009 Sonata at Tri-States Ford/Lincoln. We were interested in the vehicle as it tested out very well. My review of the process is as follows: Sales Person- Rob Church: Having spoken with Rob several times we drove and inspected the above vehicle. Rob was very helpful, courteous and friendly during the whole sales process. I am very pleased with his professional manner and salesmanship from which he conducts business. He is to be commended for this in my opinion. Sales Manager- Rick Moss- Rick was also helpful in the sales process regarding a mutual agreement on price & reaching the desired payment range. However, once in the finance office I found that he was not aware of the laws regarding placement of a co-signers name on the title. He told me the next day that he did not intentionally misrepresent the fact that it is not a Missouri law that co-signers must be placed on the title of the car. Be that as it may, I am obligated to accept that fact. Still, I feel that a person in his position having 20 years in the car business should have been aware of this fact. Finance Person- Brad Baker- Prior to entering the finance office the sales process was smooth and professional in my opinion. I will state that Mr. Baker was not rude or disrepectful to either my son or myself in our conversation that day. However two things happened that caused me concern and ended the sales process on the vehicle we had fully intended to purchase. 1. The first occurred when it came time for Mr. Baker to broach the subject of the added vehicle warranty. I told him we were NOT interested in same and mentioned that Consumers Reports recommended that warranties such as this were not a good buy for the consumer. Mr. Baker then told me he had an article which stated that Consumers Reports had reversed their position and now recommend same. At that point I disagreed and dropped the subject knowing it was not true. After I got home I checked my past issues and found that the recent, April, 2014 issue (pgs 21-23), supported the fact that what Mr. Baker stated was in contradiction or untrue. To be honest at that point his credibility in my opinion went from good to poor! 2. Following the above discussion I was presented with the actual sales contract which was correct with the exception of the top line which had both my son’s name and mine which meant I would be on the title. At that point I asked Mr. Baker about that and stated I did NOT want to be on the title but was a co-signer only. He asked me why, which was natural, and I told him that it presented legal liability to myself and that I felt Matt should be the sole owner. At that point, he indicated that it was illegal to do otherwise and this was standard procedure. I knew this also was not true as I have co-signed for my son previously in both Missouri & Iowa and did not have to have my name on the title even though I was his co-signer. Whether this was an intentional or unintentional misrepresentation a person in his position should know the legality of the title requirements. I was not impressed! In the final process it was admitted this requirement was a rule of the lender, not the state of Missouri. An attempt by Mr. Moss was made to find a lender who did not require the co-signers name to be on the title. This was a probability but due to the reduced months from 66 to 48 it made the payment too high for my son to complete the purchase. Thus, the car was not financed and/or purchased. Summary- I spoke on the phone with Rick Moss uron the 27th of June and explained my displeasure detailed above. I would deal with Mr. Church again at any time without reservations and perhaps Mr. Moss but unfortunately I would not deal with Mr. Baker again. In my opinion both Mr. Baker & Mr. Ross placed me in a very awkward position regarding their repeated encouragement to complete the sale after I explained several times to each of them my position and reasons for not wanting my name on the title. My son was not mad at me but is extremely sensitive in situations like this and was visibly upset. Matt has come a long way in life despite his handicap which keeps him from gainful employment. Presently he has been able to save $2,000 and we are going to have to wait a few more months until he has $4,000 to put down which he should have by September. This disappointing situation has no bearing on servicing our vehicles at Tri-States Ford/Lincoln as we are very happy in that area. However, to be very honest I can not say for certain that we will ever purchase a vehicle from either Tri-States or a sister store due to this experience. I hope in the future that no customer will ever receive unsubstantiated information from anyone at your store. After all it doesn’t matter if it is intentional or unintentional as either is untrue and misleading. Thank you for listening and bearing with my verbose complaint. Sincerely, Ted Ted H. Welch Sr. More

Buying a new Escape We browsed the dealership on a Sunday and a young man we think was named Tim Jackson, a salesperson with Tri-State asked if he could help us. He was We browsed the dealership on a Sunday and a young man we think was named Tim Jackson, a salesperson with Tri-State asked if he could help us. He was very nice and answered all our questions. When we returned, for some reason we worked with Rob Church. He too was very helpful in helping us find the vehicle we were looking for. Both men were very polite and knowledgeable. Tri State didn't have a used vehicle to meet our needs so we ended up buying a new car. We asked for and received a no hassle price for the new Escape and our trade-in. More