Tri State Ford

Good Sales Service I like dealing with John Turner a Tri State due to the fact that he doesn't mess around and he takes care of his customers. What you want as a custome I like dealing with John Turner a Tri State due to the fact that he doesn't mess around and he takes care of his customers. What you want as a customer he tries his darndest to get you. And both times I have bought a car from Tri State Jon has gotten me what I want and the deals I want. Jon is why I came back to Tri State a second time. However, I must say I am not impressed with the detailing crew on used cars. I opened the compartment between the seats there was crushed up crackers all over the bottom. I also openes under the hood when I got home to check out the engine compartment and the there was dust cacked all over and a bunch of dead grass by the air vents next to the wind shield. I had to go wash out the engine compartment myself. Next time I come back to Tri State I will be looking over every speck of the car to make sure the detailing job done to the vehicle job is up to my satisfaction. The quailty of work from Jon Turner during the sale was a 5/5. The rating of 3/5 on "Quality of Work" goes directly towards whoever does the detailing at Tri State. More

New Car Purchase Everyone was very helpful from the moment we walked in. John Turner was our sales associate, he's amazing!! Was very willing to help us and to show Everyone was very helpful from the moment we walked in. John Turner was our sales associate, he's amazing!! Was very willing to help us and to show us several cars within our price range. Never made us feel like we were just another sale!! We will definitely be back and definitely ask for John. Thanks again Tri State Ford Lincoln... I love my car!!! More

Fixed Radio Reception Problem When Another Dealer Could Not Tri-State Ford Lincoln in Maryville, MO, has an excellent, competent Service Department and Personnel. The AM Radio on my 2013 Lincoln MKS had poor A Tri-State Ford Lincoln in Maryville, MO, has an excellent, competent Service Department and Personnel. The AM Radio on my 2013 Lincoln MKS had poor AM reception from the time of purchase in May 2012. Numerous visits to my local dealership did not fix the AM reception problem, despite the replacement of the radio, electrical wiring harness, and module(s). Two and a half years later, the AM radio was fixed after working with a Lincoln Representative who made an appointment for me to get a second opinion at Tri-State Ford Lincoln in Maryville, MO. The Tri-State Service Manager, Steve Schons, listened to my description of the AM radio reception problem and directed his best Technician to find the cause. At the end of the day, the Technician had diagnosed the problem was due to faulty wiring but needed another day to disassemble the dashboard panel to trace and find the faulty wiring. Because they needed to keep my car another day or two, Mr. Schons provided me a new Lincoln MKZ to drive while they fixed my AM radio. The next day, Mr. Schons called and told me they had fixed the AM radio reception which was caused by a broken wire. Needless to say, I am delighted to finally have a working Am radio. I highly recommend the Service Department and Personnel at Tri-State Lincoln in Maryville, MO. More

Ruby Red Fusion! Great experience at Tri-State Ford. I've been talking with Tim Jackson literally for weeks about trading in for a new or used fusion. He let me ask a Great experience at Tri-State Ford. I've been talking with Tim Jackson literally for weeks about trading in for a new or used fusion. He let me ask a gazillion questions and talk back and forth on what I wanted. He didn't mind at all that I kept dragging my feet, and we exchanged numerous emails and texts while looking at various vehicles. When I finally was ready to make the move, Tim helped me find exactly what I wanted. He and Chad Gastler spent time searching and looking for my specific request of a ruby red fusion with a moonroof. I was ready to settle for a second choice, but didn't have to because they located one! To top it off, my payments are lower than I even hoped for. I highly recommend Tim Jackson, as he was very thorough and timely, and definitely not pressuring, even after 6 weeks of negotiating! Thanks Tri-State! More

Nice Place to Buy a Car We talked about buying a car with Robert Pearce on the telephone. When we arrived at the agency the two cars we were interested in were ready to test We talked about buying a car with Robert Pearce on the telephone. When we arrived at the agency the two cars we were interested in were ready to test drive. We were able to reach a price that we both could live with. We would recommend this agency and this salesman. More

Great place to do business We bought a 2008 Ford F-150 from John Turner at Tri-State Ford in Maryville, Mo in late November. John and the staff worked hard to make sure that we We bought a 2008 Ford F-150 from John Turner at Tri-State Ford in Maryville, Mo in late November. John and the staff worked hard to make sure that we got a good deal on purchase price and financing and that we had all of our questions answered. We were treated very well there and would definitely do business with them again. More

You asked for the review My wife and I went to Tri-State to have a vehicle serviced. The service department was very pleasant to deal with. I would definitely consider having My wife and I went to Tri-State to have a vehicle serviced. The service department was very pleasant to deal with. I would definitely consider having future work done there. My wife wanted to look at different vehicles, which is how we ran into Marshall. I have dealt with much better sales personnel, and of course, a few worse ones. What sold us on the vehicle was the care we received from Rick, the sales manager, and Chad the finance officer. We had prior experience with Chad when he was employed with a different dealership in town. These two individuals were very helpful and very interested in our needs, we couldn't seem to make that connection with Marshall. After the purchase of the vehicle, for clarification it was used, I found a few smaller problems with it. My wife delivered the title of the vehicle we traded to Tri-State two days after we purchased the car. She approached Marshall and made him aware of these issues, my wife was told these issues 'could' have happened once the vehicle left the lot. If we wanted them repaired we could schedule an appointment. What upset us the most was the problems we found were the hood release cable inside the car was not hooked up. This made it very difficult to open the hood. The other issue was a tire pressure sensor malfunctioning and tripping a code. Marshall had assured us that used vehicles are looked over very closely when they are traded in. How were these issues missed. I know this does not fall solely on Marshall, but we bought the car two days before. I guess we expected too much for the service department to take a look at them. In the future I can see us having some vehicles serviced there if we can't get it done elsewhere, but this was the first and last time we will buy a vehicle there. More

Best Car Buying Experience ever Friendly, dedicated and above all KNOWLEDGABLE. Best car buying experience I have ever had. TRI STATE Ford will always be my go to dealership in the Friendly, dedicated and above all KNOWLEDGABLE. Best car buying experience I have ever had. TRI STATE Ford will always be my go to dealership in the future. More

Todd and Team Deliver We have purchased multiple vehicles from TriState over the years and never disappointed. The personalized and special service we have received each t We have purchased multiple vehicles from TriState over the years and never disappointed. The personalized and special service we have received each time, was no different last month when we got our new 2015 Lincoln MKC. Todd was able to find the exact MKC we wanted--color, options, etc... That is the reason we keep going back. Everyone we worked with during this transaction was friendly, helpful and professional. More

First Ford Salesman, Todd Hayes is always there to help you after the sale. Rick Moss is very committed to getting our financing setup the way we want. Salesman, Todd Hayes is always there to help you after the sale. Rick Moss is very committed to getting our financing setup the way we want. More