Tri State Ford

For eight months, I struggled with transmission issues in a car I purchased at Tri State but due to my warranty stipulations, I had to take to Anderson for repairs. For eight months, I knew it was the transm a car I purchased at Tri State but due to my warranty stipulations, I had to take to Anderson for repairs. For eight months, I knew it was the transmission, but I was blown off- I’m just a pretty girl, what do I know about cars, right? - codes were reset and nothing fixed, sometimes they didn’t even drive it when I had towed to them. Anderson’s service also made a veiled threat that if I continued to bring my car in and they couldn’t find anything wrong, they’d charge me $100 fee that my warranty wouldn’t cover. I finally was able to swing a favor and Thoroughbred Ford diagnosed the car in under a half hour: transmission and torque converter. But who was going to make this right finally? Anderson? Of course not. Tri State made this right. They didn’t have to, but I’d been in contact with a couple great men- Todd Hill and Rick Moss- throughout these eight months and I trusted them that these issues would be taken care of. My trust was well-placed. Today I picked up my car with a brand new transmission and assembly (including that torque converter) and a new battery. I shook hands with Rick and Todd and I thanked them both sincerely. Eight months of car trouble is a nightmare- but nightmares do end, they don’t have to end who you are. I took these men at their word and who I am is someone who has faith and chooses to trust. Keeping my faith in these men at Tri State Ford means my nightmare is now over. I’ll never be able to thank them enough. I will always be able to say that they have me as a customer for life, and I’ll tell anyone who asks that my car is from Tri State Ford. More

Getting new tires installed and they failed to tell me right away that I had broken lug nut covers.....they told me when they were all done and were trying to tell me they were all broken before they star right away that I had broken lug nut covers.....they told me when they were all done and were trying to tell me they were all broken before they started! If they were broken before they started then they shld have told me before they started on them but they failed to do so! Matt agreed over the phone to cover the cost of New ones bc I wasn't paying $8/each to fix and issue that they caused! Well when I got my pickup back all the broken ones were on there and they failed to put new ones on! Now a cpl months dwn the rd and I get a screw in my tire....im at my local tire shop and 1 of the lug nuts is so tight that he cldnt get it off.....finally the stud gave out and broke off! That isn't right at all and I believe it was over torqued at ur facility bc I havent had this tire off since then!! I've nvr had an issue with Tri State before now and loved working there yrs ago! So I'm not sure what needs to b done but things need to b made right in my book!! Thank you! More

John Turner was professional very helpful during the transaction. Everyone at the dealership was very polite and helpful transaction. Everyone at the dealership was very polite and helpful More

Mike and his crew took care of my AC problem in a timely manner, I was appreciative manner, I was appreciative More

Matt helped me get new tires for my truck. The process was quick and easy and he communicated with me throughout. The process was quick and easy and he communicated with me throughout. More

We had a great experience buying our new vehicle at Tri-State from start to finish. No one pushed us or made us feel pressured to purchase. Truly a pleasure to work with! Tri-State from start to finish. No one pushed us or made us feel pressured to purchase. Truly a pleasure to work with! More

They were great and so helpful! I couldn’t ask for a better deal or anyone better to work with! I couldn’t ask for a better deal or anyone better to work with! More

Tri State Ford is very transparent and accommodating. I would highly recommend this dealership to buy a vehicle. I would highly recommend this dealership to buy a vehicle. More

Good service. Very nice to deal with. And welcome me by name when I walked in! Very nice to deal with. And welcome me by name when I walked in! More

They had the best price around and were have excellent service have had my vehicle there multiple times now service have had my vehicle there multiple times now More