Tri County Lexus

Where to begin... Well, we saw an IS 250 that met our criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there was going to be high chance we were going to purchase. 1) We Get there, the car isn't on the lot, and the sales man can not find it!! 2) Through conversation, it was communicated the car was in (EXCELLENT) condition, the car had deep scratches on the back bumper and rear panel. 3) This blew my mind, the car is advertised as a cerified car, the rear tires didn't pass certification requirements, and required replacement. Camillo wanted to charge me for new tires!!!! 4) There was no movement on the sales price, not a penny!! At this point, were getting extremely frustrated with this experience and now the fun begins... Even after the issues mentioned we were still making the decision to buy the car, until this, even though were not very happy with the price given the above experience. So we sat down with dominick to write up the contract, and as were going through the process, get this, They tried to add over $3,000 dollars of additional fees!!! I just about had a heart attack!! They tried to pass along advertisement costs, the certification fee, and a delivery fee!!! Where are they delivering the car to??? Adding up to over 3k!! I was in shock, my wife and I stood up and left, couldn't believe it. On a good note, on the way back to upstate NY, we decideed to stop at Warnock Lexus, only 13 miles away from Tri County lexus, found the identical car, but in truly excellent condition, wonderful experience, very professional, worked with John and bought a car. Not to mention, for about $2,500 less.. I would HIGHLY RECOMNEND WARNOCK Lexus, and warn anyone to stay away from Tri County Lexus, They give car sales professionals a bad name and really are very poor representitives for the car company Lexus. More

I brought my car in for service, my car was returned to me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figu me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figure out why there were so many miled on my car. Bottom line, my car was driven around, eaten in and returned to me without being cleaned or examined by the service advisor. More

I visited Tri County Lexus. My salesman name was Justin. He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of a Lexus. It was most pleasant I have had so far in any dealer. More

Horrible! incompetent! and disorganized! stay away from this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when cal this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when calculating finance, they are late with your out of state plates, which will potentially get you a summons, the rest of the staff is clueless and they keep shifting you around different deparments when trying to reach them with a problem. I DO NOT Reccomend this place. More

I called the dealership looking for some information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the cars and their ammenities. He was eager to meet my needs and help find what works best.He made an appointment for me, willing to stay late to accommidate my schedule. It was a pleasurable expierence unlike most car dealerships! Thank You More

I RECENTLY PURCHASE A NEW ISF. I WAS WITH OUT A QUESTION ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GO ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GOING TO BUY A AUTOMOBILE THAT DAY, BUT EVERYTHING WENT SO SMOTH RIGHT FROM THE BEGINING. THE PRICE MADE SENCE TO ME, AND THE SERVICE THAT THE SALES STAF PROVIDED ME WAS FENOMENAL. THE MANAGER CAMILLO CAME WRIGHT IN WHEN THE NEGOTIATION STARTED. THERE WAS NO GAMES, HE WENT WRIGHT TO THE POINT, AND WORKED WITH ME, AND MY BUDGET. I REALLY LIKED DOING BUSINES WITH THEM. I WILL SEND ALL OF MY FRIENDS, AND FAMILY TO TRI COUNTY LEXUS. More

From the prompt friendly greeting, to answering all of our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The r our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The rest of the new car staff we encountered were just as nice too. We really liked the late service hours as well. More

I recently visited Tri- County Lexus with hopes in leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look around I was introduced to a young man named Derek who instantly made me feel comfortable and at ease. From past experiences, I was expecting this to take days so you can imagine how pleasantly surprised I was with how easy the process was. I didn't expect to come to an agreement without looking around at other dealerships but Derek's genuine honesty made me sure I wanted to give Tri- County my business. I couldn't believe that by time we were through with the paperwork my car was detailed ready to go home. Overall I had a very positive experience. Derek followed up with me and helped reassure me I had made a good decision. He even helped me to understand how to use the navigation! When my lease is up I will be sure come back to Tri-County. Sincerely, Joanne More