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Tri-County Ford
Buckner, KY
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Eric and his staff have always been fantastic to work with. Easy scheduling, shuttles, and excellent communication. I would highly recommend them!!!! with. Easy scheduling, shuttles, and excellent communication. I would highly recommend them!!!! More
Excellent service. Easy to make appointment online and communication with service dept was excellent as well. Will continue to take my vehicle to Tri-County Ford for an Easy to make appointment online and communication with service dept was excellent as well. Will continue to take my vehicle to Tri-County Ford for any and all maintenance needs. More
I actually found this dealership online because they had the exact car I was looking for. They were 2 hours away from me so I didn’t want to waste time and they were so accommodating! We texted and talked the exact car I was looking for. They were 2 hours away from me so I didn’t want to waste time and they were so accommodating! We texted and talked on the phone and they had everything ready for us when we got there! Ryan and Brandon were so friendly and everything was great! I am so happy with my purchase! More
I drove 1 1/2 hours to look at the vehicle, when we got there, Alex met us out immediately to show us the vehicle. He couldn't answer most of the questions that were asked, it was always "I'm not sure, Ill there, Alex met us out immediately to show us the vehicle. He couldn't answer most of the questions that were asked, it was always "I'm not sure, Ill get back to you" After the test drive, we came inside to speak numbers, very take it or leave it with no motivation to come off the listed price, even with the issues we had presented after the test drive. The cracked mirror that costs over 600 to replace and the oil leak for starters, given that they are a service dept as well, we were astounded that they wouldn't fix it and we had to buy as is. They submitted the credit app and came back to say "there isn't anything we can offer you, if you can get your own financing that would be best" then handed me a paper with a credit score that I knew was incorrect, even showing on my phone that it wasn't correct. He explained that those "types of apps" are not accurate. Offered us to put a 500 deposit on vehicle so they wouldn't sell it while we had to go do the financing they were incapable of, stated it would go toward price of car but if we didn't buy, it was non-refundable. We left, headed back the 1 1/2 hours, went straight to the bank, had a check in hand within 15 mins, the loan officer made note that the score was 200 points higher then they gave me and she would question them as to where they got this info if she was me. Called them to let them know we would be back on the way, he refused to wait until we could get there because they were closing soon and said there was someone coming in 30 mins to test drive it. (even though they were closing soon). They asked for a picture of the check to prove I had it and told me to come back at 9 the next morning. After 6 hours total of commuting and being the daughter of a retired car salesman, I respect the hustle and process it takes as business is earned, I do not respect this dealership and no further business is earned. More