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Tri-County Ford
Buckner, KY
683 Reviews
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Showing 683 reviews
May 17, 2020
I have been looking for a new vehicle for the past year. I've not been too serious but recently took a more aggressive approach. Several vehicles attracted my attention and I began to concentrate on the de I've not been too serious but recently took a more aggressive approach. Several vehicles attracted my attention and I began to concentrate on the dealership as much as the vehicles that are available. When I visited Tri-County Ford not only did I find the right vehicle but also a Sales staff that is low pressure, friendly, and knowledgeable. Mark Monroe is an excellent example of Customer Service. He is knowledgeable about his product, understands the ins and outs of the purchasing process, and is always available for my "off the wall" questions. While other dealerships seemed to lack answers, Mark was always prepared. Toward the wrap up of my deal Manny Rodriguez provided some supporting and beneficial inputs the totally reinforced the friendly, team approach in place at Tri-County Ford. And besides all of this, my new vehicle is a dream! More
by Bee Man
Employees Worked With
Mark Monroe, Manny Rodriguez
May 10, 2020
NEW F 150 IT WAS A DIFFERENT EXPERIENCE BUYING WITH A PANDEMIC GOING ON, NATHAN HALL, AND GENIFER GLASS WENT OUT OF THERE WAY TO MAKE IT AS EASY AS POSSIBLE. T IT WAS A DIFFERENT EXPERIENCE BUYING WITH A PANDEMIC GOING ON, NATHAN HALL, AND GENIFER GLASS WENT OUT OF THERE WAY TO MAKE IT AS EASY AS POSSIBLE. THANKS TO EVERYONE. ALSO THE COSTCO PROGRAM IS GREAT More
by Barbara2017
Employees Worked With
NATHAN HALL 5 STARS, Jennifer Glass
May 10, 2020
Buyer beware of finance department About a week before purchasing I made an offer to purchase and received a call from the assistant manager (I think it was Andy) stating that they set About a week before purchasing I made an offer to purchase and received a call from the assistant manager (I think it was Andy) stating that they set the prices to sell and that we were too far apart. He also said that at the price he had it for sale he only had $500 of profit in it. Three days later, they lowered the price by $1000 and did not even call me when I said if the price comes down let me know I am interested. I worked with Jennifer the online representative as a point of contact and she was very helpful. I made another offer and Paul the manager called and we agreed on a price. Neither of us felt like we won, which means it was a fair deal for both parties. Paul had Scott call me and work out the details on a test drive. Scott was nice throughout the process and was helpful while at the dealership. Paul had Todd (the finance manager) call me to work out the final paperwork. When Todd called, I let him know that I prefer financing through my bank unless he could get me a better interest rate somewhere else. I had a quote of 3.49% interest that I shared with him. Then we sat down to sign the paperwork, Todd presented my wife an me with a rate of over 5% and even left the note from our call stating the preferred bank! I told him I would not use their bank and immediately called mine. While talking to my bank, he comes back out with paperwork for a loan from my bank at 3.14%. No problem, we got to where wanted to be it just took longer because he did not listen to my initial request. The next day, my wife and I both get notifications that TCF requested 4 different credit reports! Both our scores drop a few points in one day. Of course I was upset, but figured I would call and express my concern to the GM as opposed to writing any of the reviews they requested I fill out for them. Every business deserves the chance to apologize and make things as right as possible. At this point I get a call from Ashley one of their team members at TCF asking about our satisfaction. I explained that Jennifer, Scott, and Paul were all pleasant but I had concerns with what Todd and the finance department did. She asked if I would like someone to call me back and I said yes, I want to give them one last chance. It is now 12 days later and no follow up from. Tri County Ford. Buyer beware of the finance department at TCF! Check your documents and do research ahead of time, so you don’t pay more in financing than necessary. More
by spmeese
Employees Worked With
Paul and Todd, Jennifer Glass, Scott Heffernan
May 09, 2020
Mark Monroe at Tri County Ford is Outstanding!!! Mark has been our go-to salesman for over 10 years. He is now part of the family! He just sold a King Ranch F150 to my son (his first new truck), an Mark has been our go-to salesman for over 10 years. He is now part of the family! He just sold a King Ranch F150 to my son (his first new truck), and I’m sure my son will stay with Mark for many more Fords in the future, as we will be. Mark is a man of great patience and always goes above and beyond the call of duty! It is so refreshing to work with someone like Mark! More
by Tom B.
Employees Worked With
Mark Monroe
May 03, 2020
Great people to work with and easy process. One of the best experiences I have ever had. Respectful and fair business and works. Highly recommended. best experiences I have ever had. Respectful and fair business and works. Highly recommended. More
by garzandrew87
Employees Worked With
Scott Heffernan
April 27, 2020
Traded vehicles and it was the easiest process I can remember. Brandon was great, answered all of my questions and made sure we found the vehicle that was right for us. remember. Brandon was great, answered all of my questions and made sure we found the vehicle that was right for us. More
by Jeff Lee
Employees Worked With
Brandon, Manny Rodriguez
April 25, 2020
Had such an amazing experience. Everything was quick, compared to previous dealerships I’ve worked with. I LOVE MY NEW 2020 FORD EXPLORER!!! Thank you!!!! compared to previous dealerships I’ve worked with. I LOVE MY NEW 2020 FORD EXPLORER!!! Thank you!!!! More
by courtneynalley
Employees Worked With
Brandon Davis, Ryan Burton, Rick Soards
April 23, 2020
Good experience during difficult times We had a good experience purchasing our vehicle. The car was thoroughly cleaned before our test drive and all our questions were answered. Would recom We had a good experience purchasing our vehicle. The car was thoroughly cleaned before our test drive and all our questions were answered. Would recommend. More
by jwillingham
Employees Worked With
Tyler Hatchell
April 22, 2020
Purchase paperwork done at home during pandemic. Purchase paperwork done at home after lease expired on Explorer. Paperwork was brought to our home and we safely signed off on everthing while maintai Purchase paperwork done at home after lease expired on Explorer. Paperwork was brought to our home and we safely signed off on everthing while maintaining social distancing in our garage. More
by stewd
Employees Worked With
Ryan Burton, Manny Rodriguez
March 23, 2020
Great Went in for an oil change, sync had malfunctioned, and the ‘wrench light’ was coming on when auto engine stop was engaged. The oil change and sync Went in for an oil change, sync had malfunctioned, and the ‘wrench light’ was coming on when auto engine stop was engaged. The oil change and sync were fixed as normal. The ‘wrench’ Issue required a part order and was fixed after the part arrived - under warranty. Great service. My service manager, Janet, kept me up dated as to the progress. More
by Dan_elswick
Employees Worked With
Janet Reynolds
