Tri-City Subaru - Service Center

Excellent Service, Quality and Price I was foolish to not have brought my car here to begin with! I went to a few mechanics and got different reasons from each of them as to why my check I was foolish to not have brought my car here to begin with! I went to a few mechanics and got different reasons from each of them as to why my check engine light was on and various things they wanted to do to my car to fix it. It was very confusing. I decided to bring my car to the Service Dept. at Tri City Subaru and I'm glad I did! They ran diagnostics and broke down exactly what was wrong with my car (there was a lot!), they even broke it down in order of importance. It was going to cost quite a bit of money to fix so Tim went over some options with me in case I decided not to invest the money in repairs. They were so helpful and thorough I decided to invest in the repairs. It was going to take about a week to make all the repairs so they gave me a loaner car and assured me they would try to keep costs down wherever they could. A week later I called to get progress and Tim said my car was ready and if I really needed it I could pick it up but he would feel better if they kept it an extra day to do some road testing and re-do the diagnostics as a double check. Now that's service! My car has been running perfectly ever since. More

Excellent Sales and Serrvice I bought my Forester with this dealer and have it serviced there. I also had my previous Forester serviced there. The sales, finance and service staff I bought my Forester with this dealer and have it serviced there. I also had my previous Forester serviced there. The sales, finance and service staff are always outstanding, More

No pressure sale Melissa Fifield provided excellent service. She listened and responded with options that worked for us. No pressure. Just informed educational advice Melissa Fifield provided excellent service. She listened and responded with options that worked for us. No pressure. Just informed educational advice that helped us make an informed decision that we are exceedingly pleased with. All car buying experiences should be so pleasant. More

I had purchased a vehicle from a used car dealership, I had purchased a vehicle from a used car dealership, there, I admit it. That wasn't so bad as the fact that I didn't take the time to researc I had purchased a vehicle from a used car dealership, there, I admit it. That wasn't so bad as the fact that I didn't take the time to research the reviews with this individual and his business, my fault as a consumer. I had the Subaru Forrester 2002 for all of three weeks; each week returning with a new problem. Week three the vehicle became unusable, leaving me in a go no where, heated argument with the owner of the business. I immediately brought it to Tri City Subaru, where I was less then pleasant, and I requested a diagnosis of the car; for I was being blamed for the problems with it. Sue didn't skip a beat; she took my info, took my key, and took the car. Never once being unprofessional, never once being impolite, dare I say, customer service at its finest. I personally work with customers all day long. I try to maintain the mentality of treat of how I would like to be treated, it's not an easy thing to stay calm when the customer in front of you is angry; and lets not forget I didn't buy the car from you! In the end, I received my independent diagnosis, and the lender rescinded the note, the "dealer" took his car back, but only, because Sue took time to deal with me, do her job properly, and provide me with an accurate diagnosis and documentation. In the time that it took for me to resolve my car issue, I lost and entire pay period of 2 weeks. I had to report to my superior every morning to give an update to my status. I can tell you truthfully that while I was explaining my situation, Sue's name and Tri City came up. I was told that the secretary and her husband are customers there, and he loves to deal with Sue. This possibly saved me a second time as my work was not happy with my absence for 2 weeks, but they knew the situation was in capable hands, being Sue's. Sue could have easily given me the cold shoulder, or told me she was too busy, but she didn't. I can't thank her enough either, because aside from the mechanical failure's this car, it had major safety issues. I have three boys, 16, 14, 12, this was family transportation. Her informing me of this is the most important part of the whole review, for the other selling dealership passed it for safety out of their own shop. Sue has a friend for life, whether she wants one or not. Tri City has my respect, and if our financial situation ever clears up and we are able to purchase a new vehicle, we are coming to you. Thank you, Colleen Maher More

The team at Tri-City Subaru is the BEST! I have had my Legacy serviced at the Somersworth dealership since 2008 and would recommend doing business with them in a heartbeat. The entire team is exceptional Legacy serviced at the Somersworth dealership since 2008 and would recommend doing business with them in a heartbeat. The entire team is exceptionally friendly, trustworthy, professional and knowledgable. My Subaru is a 2005. I have done business with three different dealerships (including Tri-City) since purchasing my Legacy new. I travel 40 miles, one way, to have my car serviced in Somersworth; enough said-they are the BEST!!! More

Bought a 2011 Forester from Matt Dugal. Liked his customer service so much, I bought a 2012 Impreza for my daughter. Have had regular service done and the service department greets me by name whenev customer service so much, I bought a 2012 Impreza for my daughter. Have had regular service done and the service department greets me by name whenever I come in. Sue, Joe and Joey are great. They accomodate all my needs quickly and efficiently. All in all, a great dealership and a great experience. It helps that our vehicles are better than we ever expected! More

Unannouced I pulled up to service and went in to explain the fan belt was screeching and we had been in an accident. Sue jumped in the car and drove it into service and had the belt fixed in less than five the fan belt was screeching and we had been in an accident. Sue jumped in the car and drove it into service and had the belt fixed in less than five minutes. In the meantime I visited with Roger. He and Sue recommend the same body shop to repair the damage. Tri City does not have a body shop. After I convinced Roger to purchase my new book, Guardrails, God & Santa Claus, on Amazon.com Sue had the car ready and I headed over to the recommended body shop. Tommy came right out, took a look at the damage and summoned his estimator. In 10 minutes I had a very reasonable quote, the parts were going on order and the car will be fixed by next Thursday so my wife may head to Florida. Service just does not get any better than Tri City Subaru and their entire team. More

We have purchased five Subarus from Roger, and loved every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the every one of them, but it's the Service Department at Tri-City that I'm really crazy about. Sue Monaghan is the Service Adviser there, and she's the first face I see when I walk in the door. For me, she is why I keep coming back to Tri-City. I trust Sue. She is incredibly knowledgeable about how these cars work and all the things that might go wrong with them, from brake pads and bearings to ... um... an embarrassing rodent problem and how we can prevent it from happening again. Sue is able to explain how my car works, what parts are wearing down and why, when they should be replaced, how much time I can wait and still safely drive the car. She explains it all without making me feel stupid, which I greatly appreciate, and she helps me save money whenever she can. Always with a friendly smile, the personal touch in a personal way. More

Professional, personal and customer oriented. Kind and friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respe friendly and sensitive to every customers needs. Competitive , but extremely fair and very open-minded.Overall Tri-City Subaru is a uniques and respected dealership. I have purchased 5 vehicles from them and am about to get my 6th. No weather, no tourain or vehicle mishaps, a dealer I can trust. More

Kathleen works customer service and is always easy and pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am pleasant to deal with and has a great smile! Sue Monaghan, Service Advisor goes above and beyond making sure my car is in good running order and I am always safe. She always lets e know what has to be done right away and what can wait. Why is this important? I am on limited income and my Subaru is 10 years old! AS far as I am concerned this is the best dealership and I really like the people there. My only small complaint, I have to pay for service!!!!!?? More