Tri-City Subaru - Service Center

Tri-City Subaru is a consistently friendly and professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt professional place to have your car serviced. Their prices are competitive, they take time to explain what needs to be done, they make every attempt to save money where possible, they keep to their appointments, and the staff is always courteous. I've been patronizing them for several years now and with a few different cars. In that time, my opinion of Tri-City has only improved. More

Sales was excellent, alas my sales guy, Eric is gone. Have brought back the car several times for service. I did not give them a perfect 5 as the service clerk, Susan is somewhat ascerbic which can be of Have brought back the car several times for service. I did not give them a perfect 5 as the service clerk, Susan is somewhat ascerbic which can be off putting. Just don't expect her to go out of her way and you'll be fine. The actual job the techs do is fine. More

Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm. More

I went in with my 1991 Subaru Legacy, and they were helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a f helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a few other garages and I was getting very discouraged. More

Much better service than I ever got at Planet Subaru in MA where car was purchased---more friendly, thorough, and considerate. And price would have been marked as a '6' if I could have done it. Joey Mc MA where car was purchased---more friendly, thorough, and considerate. And price would have been marked as a '6' if I could have done it. Joey McCrossin himself went to bat for me with Subaru regional to get me covered for about $2,000 of out-of-warranty that my car really needed and I could not afford. This going way above and beyond for a customer merits the highest possible rating and many future service visits. No Subaru owner should ever hesitate to use this outstanding dealer. More

The service department staff is very friendly and makes sure that they understand the customer's needs. On my last visit, my car needed an oil change and tires rotated. When Sue told me my car was ready, sure that they understand the customer's needs. On my last visit, my car needed an oil change and tires rotated. When Sue told me my car was ready, she noted that my tires had uneven wear. I left and heard a funny noise, so I called back and Sue told me to turn around and bring my car back. She and I went for a ride, but not until she had asked one of the service technician's to wait. After our ride, she told me that she felt the noise was due to the uneven wear of my tires, but that if it didn't go away after a couple of weeks, and I was still bothered by the noise, to come back. I have known Sue and Joey for many years (they serviced my previous car for 12 years) and feel confident in their advice and know that they will do all that they can to make sure that I am satisfied with the work that their service department does for me. More

I not only got to this dealership for all my vehicle service work, but I buy all my vehicles here too. It's the Tri-City Subaru FAMILY! I have always found the staff here to be very personable and hel service work, but I buy all my vehicles here too. It's the Tri-City Subaru FAMILY! I have always found the staff here to be very personable and helpful in every way. I can truly trust their diagnosis and remedy for keeping my vehicles in great shape. Kudo to the entire service team, including all those behind-the-scenes awesome mechanics!!! More

The people are friendly and considerate. The personal service is great as I need a ride to work when I leave my Outback. They pick me up from work the time I request. The work is done well. They answer a service is great as I need a ride to work when I leave my Outback. They pick me up from work the time I request. The work is done well. They answer any questions that I have.Nothing further needs to be said, as Tri-City Subaru is a wonderful dealership with which to do business. More

I've had Subaru's before and had a moment in life and Leased an x3 BMW. Once my lease was coming due I heard that Joey was the service manager at Tri-City so I went back to the Subaru! Best move I've mad Leased an x3 BMW. Once my lease was coming due I heard that Joey was the service manager at Tri-City so I went back to the Subaru! Best move I've made. Joey's the best and Sue is great too. Very informative, keeps you updated and is extremely knowledgeable. I just went in for my free inspection and while there she said there was a recall that just came out and asked if I wanted to get this checked now. Sure, all ok, an extra 15 minutes and great peace of mind. I'm extremely happy w/my outback and know they have my best interest. Thanks guys!! More

The service at this dealership has been impeccable. The work has been accomplished perfectly, scheduled at a the most convenient time for the customer, and all handled in a friendly way. To put the icing o work has been accomplished perfectly, scheduled at a the most convenient time for the customer, and all handled in a friendly way. To put the icing on the cake, the cost is very competitive. I have never had to return a vehicle for a faulty service complaint. More