Tri-City Subaru

Chris was excellent. He did not try to pressure us into buying, simply provided all the information we needed to make our own decision. He was very open to letting us try what we wanted, even pulling the W buying, simply provided all the information we needed to make our own decision. He was very open to letting us try what we wanted, even pulling the WRX out of the showroom and into the rain. The dealership had a great selection, sales people were very responsive and knowledgeable, an overall great experience. More

Had a very pleasant experience. Robert was very friendly, upfront and honest. I did not feel pressured into buying. Got a fair deal and was able to trade in my lease car without any aggravation. friendly, upfront and honest. I did not feel pressured into buying. Got a fair deal and was able to trade in my lease car without any aggravation. I feel comfortable recommending both Robert, the dealership and a Subaru car itself to any one looking to buy. More

This is the second Outback we have bought from Robert at Tri-City! Robert has always been very accommodating, and if what we wanted was not on the lot, Robert found it for us! Would highly recommend Rober Tri-City! Robert has always been very accommodating, and if what we wanted was not on the lot, Robert found it for us! Would highly recommend Robert and Tri-City! I also get all of my maintenance done here, and the service is amazing! More

We just purchased a 2011 Subaru Legacy sedan from Eric and we LOVE IT! Eric was very helpful and friendly and made buying this car painless! We are previous owners of a Legacy wagon that we owned for many and we LOVE IT! Eric was very helpful and friendly and made buying this car painless! We are previous owners of a Legacy wagon that we owned for many years and knew our next car would be a Subaru. Thanks to Eric for for a job well done! More

We were extremely pleased with our experience at TriCity Subaru and Robert Arthur. He is probably the best auto sales peson we have ever dealt with and we now love the Forester even more. Would highly reco Subaru and Robert Arthur. He is probably the best auto sales peson we have ever dealt with and we now love the Forester even more. Would highly recommend him to others. David and Marilyn Dodge-Barrington, NH More

The experience with the dealership, particularly the sales person, Robert Arthur, was very commendable. I was treated fairly and with respect, neither of which seem to be present in many car dealerships sales person, Robert Arthur, was very commendable. I was treated fairly and with respect, neither of which seem to be present in many car dealerships. I would certainly recommend this dealership if you are looking for a good used car and based upon my experience, looking for a new car as well. More

The guys at Tri-City were friendly, cooperative, and honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research an honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research and comparison, it seemed Tri-City had the largest pre-owned Subaru selection and prices were favorable to other dealerships, such as Ocean Subaru, for instance. Finally, Andrew was reasonable in providing fair trade-in values for customer's looking to use their vehicles as down payment leverage. This was not the same case with other dealerships... Jay More

Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm. More

What an excellent dealership: so customer friendly. NOT PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accom PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accommodating, do excellent work, and are priced fairly. I know nothing about cars, but Sue can always explain things so that I understand what needs doing & why. While driving home to Manchester from Maine a few weeks ago, my engine light came on. I detoured into TriCity at literally 5 min 'til 5pm and explained my situation. The service man didn't act inconvenienced in the least! In fact, within a few minutes a diagnostics tech was in my car figuring out the problem. I was a wreck, but they calmed me down and fixed the problem then & there! I bought my new Subaru at TriCity and drove her home yesterday. At no time during the process did I feel pressured in any way. In fact, Andy kept the payments a little under what I needed and went out of their way to get me the EXACT car I asked for (in two days!). First, I researched their inventory online. I liked the fact that they have Certified Pre-Owned vehicles (with a warrranty) and that the Car Facts is attached to the video & profile of each vehicle. There's also a place where you can figure out what your trade is worth. In response, I received an email from Ryan. When I explained that my credit isn't good and I probably couldn't afford a car right now, he was very sweet and let me know they'd be there to help whenever I was ready. NO PRESSURE: I loved it! About a month later, I took my Subaru in for service. I also looked up Ryan and he started to go to work for me. I was amazed when he said I might qualify for a "newer" CPO vehicle. Within a few days Andy had appraised my trade in and performed some kind of miracle: I was able to buy a NEW Subaru! WOW...he did all the work for me, got the loan approved, and even found the exact model with all the bells & whistles I was hoping for. Eric spent a lot of time with me, giving me a test drive of a car and then going over all the features of my new car...no small feat since I am car-illiterate. He even set up the bluetooth for my cell phone. I couldn't have been more pleased with this whole experience and I wanted to share it because I know many people DREAD the process of buying a new car. These guys work as a team to do their best for you. I've owned only Subarus since 1987 and I always will. TriCity Subaru is the best dealership! They've earned my loyalty and I hope you will give them the chance to earn yours. Maine Stork Manchester, NH More

I was extremely pleased with the treatment I received from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before I met Steve and was pleasantly surprised to not get the hard sell and pressure I was greated with at the others. Steve showed me what I asked him to show me. He also gave me a fair price. Steve, as well as the finance manager, offered me several optional items, but did not pressure me into buying them. He was very thorough and informative after I bought the car. Overall, it was an enjoyable experience. More