Tri-City Subaru

I first met Joe a few months ago when I was wanting to determine if I wanted an Outback or a different car altogether. Although I made it clear I wasn't at the purchasing stage, but the information gather determine if I wanted an Outback or a different car altogether. Although I made it clear I wasn't at the purchasing stage, but the information gathering stage, Joe didn't "shut down" like some salesmen would have. He stayed with me through a couple of test drives, was very polite and professional and not pushy at all. I left feeling like I had been talking with my dad or trusted family member about looking for a new car. It was a nice experience. Joe promptly followed up with me a few months later to see how I was, which I responded in kind to. Months went buy, and due to my car about to not being able to pass inspection, I was back at the Subaru dealership. I had been looking at Hyundai Accent and Elantra Touring models, more inline with my budget, and had a fantastic salesman at Somersworth Hyundai, named Rich Rice, but I really wanted the safety of all wheel drive in Maine's snow and wanted to see if Subaru had a car to offer that was more inline with my current financial situation than the Outback. I sought out Joe again in my quest and yet again, he was right there for me and with me through the whole process. Again, always polite, very comfortable and easy to talk to, and again the same trustworthiness showed through in our conversations. He didn't push anything on me, but seemed kind of frustrated as I was that there just wasn't an inventory of what I was looking for. Then one Friday night, my future car rolled in....Joe contacted me, and I bought it the next day! Financing was certainly not sure thing, but Andy, the sales manager was fantastic. Very personable, didn't make me feel uncomfortable, was very sincere in caring about getting me in the car I wanted for the payment I wanted. He was great! All in all, with being formerly married to a car sales guy....and knowing how most places do what they do, I will say that this Subaru dealership is NOT like most! The people I dealt with were unfailingly polite, not pushy, easy to talk to, sincere, and overall it was a great process, I cannot fault one thing. I love my new Subaru Impreza Outback and I love my new "go to" dealership! You can't go wrong with these guys! More

I just picked up my 5th Subaru and the experience was great as always. Tri City Subaru has always provided the best service and have always been very helpful. The buying process was enjoyable with the great as always. Tri City Subaru has always provided the best service and have always been very helpful. The buying process was enjoyable with the friendly sales staff and everyone involved during the process. All my questions and concerns were answered in a professional manner. I highly recommend this dealer ship and look forward to dealing with them in the future. Satisfied Customer More

We were looking for a new vehicle and looked at several dealers. We were really impressed by the knowledgeable and friendly salesman along with all the other friendly staff members we met. We did not fee dealers. We were really impressed by the knowledgeable and friendly salesman along with all the other friendly staff members we met. We did not feel pressured into buying anything and were very happy with the experience we had at this dealership. We ended up buying a Subaru Forester and we are very happy with this purchase. I would recommend this dealership and the salesman who helped us to other people. More

The sales staff are the most helpful people I have ever seen at any dealership. We purchased a Forester last year before moving to Alaska. Joe helped us from the start, we never felt pressured to buy any seen at any dealership. We purchased a Forester last year before moving to Alaska. Joe helped us from the start, we never felt pressured to buy any vehicle, he just answered our questions and told us about the cars. Although we love the car, sadly it has had a couple of mechanical problems since the purchase. Now that we are in Alaska, we still needed to call Joe because we get little help from the local dealership. He has been responsive and quick to help us, really going out of his way despite the fact it's not even possible that we purchase a car from him again our go to get serviced at their dealership (since we're 4,500 miles away). Subaru should really commend these guys for their work! More

Sales was excellent, alas my sales guy, Eric is gone. Have brought back the car several times for service. I did not give them a perfect 5 as the service clerk, Susan is somewhat ascerbic which can be of Have brought back the car several times for service. I did not give them a perfect 5 as the service clerk, Susan is somewhat ascerbic which can be off putting. Just don't expect her to go out of her way and you'll be fine. The actual job the techs do is fine. More

My husband and I first visited Tri-City Subaru with the intent of buying a used Subaru Outback. Matthew Dugal showed us numerous used cars and provided us with information concerning prices and availablity intent of buying a used Subaru Outback. Matthew Dugal showed us numerous used cars and provided us with information concerning prices and availablity. After considering our options and the cost of a used versus a new car we visited Tri-City a few days later and Robert Arthur showed us a new Forester with all of it's options and we took it for a test drive. Being dedicated Subaru car owners we immediately realized this was the car for us. After the test drive Robert explained in detail all the information needed for purchasing the car and we found our price very agreeable. We then submitted our information for a loan approval. After being notified of our loan acceptance we made an appointment to finalize our sale. When we arrived at Tri-City Subaru our car and Matt were waiting for us. We then completed our paperwork with Craig Bettencourt the business manager in a very timely manner. Matt once again explained in detail all of the features of the car and the cleaning kit. We were very pleased with the overall treatment we received from Matt, Robert and Craig and very impressed with the efficent manner that was involved in purchasing our new 2011 Subaru Forester. We would definitely recommend Tri-City Subaru to anyone interested in purchasing a Subaru. More

My experience with Eric and the team was fantastic. They are professionals and I did not feel pressured as I did with other dealers. Plus, they dug up a great financing deal for me with a not so great credi are professionals and I did not feel pressured as I did with other dealers. Plus, they dug up a great financing deal for me with a not so great credit score. Go see them! It will be worth your time! More

We bought a used 2006 Toyota Corolla from Tri-City Subaru and had an excellent experience. Robert was extremely helpful, direct, informative, and very easy to work with. There was no nonsense and no "oversel and had an excellent experience. Robert was extremely helpful, direct, informative, and very easy to work with. There was no nonsense and no "overselling". Craig made the actual sale a breeze; he was organized, happy to explain the process, and worked quickly. There was no sitting around and no wasted time. This is a classy, high-quality dealership. Next time we need a car, this will be the place. More

I had a wonderful expereince purchasing my new 2011 Outback from this dealer. I was impressed by how prefessional everyone that I can into contact with was towards not just me but other customers. Th Outback from this dealer. I was impressed by how prefessional everyone that I can into contact with was towards not just me but other customers. The facility was very clean and organized. The dealership offered me a wonderful price that I could not pass up. And even though I had to travel to the dealership out of state, every mile was worth it. More

We purchased a 2011 Subaru Outback last month and couldn't be happier with our purchase and the experience we had at the dealership. Rob was such a big help! We live in Massachusetts and it was a l couldn't be happier with our purchase and the experience we had at the dealership. Rob was such a big help! We live in Massachusetts and it was a little more involved to register our vehicle. Rob drove down TWICE to help us out with paperwork. Can't say enough good things about this dealership and Rob. We would highly recommend them if you are in the market to purchase a Subaru. More