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Tri-City Subaru
Somersworth, NH
380 Reviews
The Tri-City operations in Somersworth NH originated back in 1965 by Rene Plante. The Subaru franchise was acquired in 1977 and was one of the original Subaru dealers in New England. Rene's sons Roger, Ken, and Steve Plante were involved in the operations from a young age and eventually took over as the second generation of ownership. Representing the third generation of family management is Jordan Plante who joined the operations in 2015 and progressed thru the dealerships to his current role as General Manager. Rene and family always wanted to be more than just a car dealer. They operated the business with many long-term employees, a high level of integrity and community involvement. Rene believed that it was the community that fueled the success of the business and that it was only right to return that with goodwill with community involvement and Tri-City continues to operate with those original philosophies today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 380 reviews
February 17, 2012
Doing business with Tri-City Subaru and salesman Robert Doing business with Tri-City Subaru and salesman Robert Arthur has been a very positive and stress free experience. Robert was extremely knowl Doing business with Tri-City Subaru and salesman Robert Arthur has been a very positive and stress free experience. Robert was extremely knowledgeable about the vehicles we were interested in and his sales approach was low pressure and easy going. We bought a 2012 Subaru Outback that we love for a great price through an enjoyable sales experience. I would highly recommend this car, this dealership and this salesman to anyone. More
by tabek
Employees Worked With
Robert Arthur
February 14, 2012
I bought a 2005 GMC Canyon from this dealership last year and my dealings with them has been nothing less than outstanding. Although I do not remember the salesman name, I do remember that the experience fr and my dealings with them has been nothing less than outstanding. Although I do not remember the salesman name, I do remember that the experience from the very start was short, sweet and very pleasant. I don't believe the whole sales experience took more than a few hours (start to finish). Everyone from the salesman to the finance manager to the service personnel, all phases went extremely well. I did have a few small issues with this vehicle, which were taken care of immediately. A special thanks to Sue in the service dept for her professionalism and willingness to "get the job done". More
by August Bick
Employees Worked With
Sue (Service Department)
January 27, 2012
Unannouced I pulled up to service and went in to explain the fan belt was screeching and we had been in an accident. Sue jumped in the car and drove it into service and had the belt fixed in less than five the fan belt was screeching and we had been in an accident. Sue jumped in the car and drove it into service and had the belt fixed in less than five minutes. In the meantime I visited with Roger. He and Sue recommend the same body shop to repair the damage. Tri City does not have a body shop. After I convinced Roger to purchase my new book, Guardrails, God & Santa Claus, on Amazon.com Sue had the car ready and I headed over to the recommended body shop. Tommy came right out, took a look at the damage and summoned his estimator. In 10 minutes I had a very reasonable quote, the parts were going on order and the car will be fixed by next Thursday so my wife may head to Florida. Service just does not get any better than Tri City Subaru and their entire team. More
by baerlya66
Employees Worked With
Roger Plante, Sue Monaghan
January 21, 2012
The entire team at Tri-City Subaru were wonderful to work with. I am very happy with my new car and would recommend Tri-City Subaru to anyone I know. with. I am very happy with my new car and would recommend Tri-City Subaru to anyone I know. More
by dbarton
Employees Worked With
Roger Plante, Steve Diamond, Craig Bettencourt
January 18, 2012
Robert did an excellent job of explaining the different packages and options availible with the new 2012 Imprezza line. He also compared it to the other cars within the Subaru lineup to ensure that I was m packages and options availible with the new 2012 Imprezza line. He also compared it to the other cars within the Subaru lineup to ensure that I was making the right choice for my lifestyle. At the end of the day we both agreed leasing a 2012 Imprezza would be the best for me! He reveiwed all of the different functions of the Imprezza when I picked it up to ensure that I was able to fully utilize its many features. He also quickly scheduled the service work for my new fog lights. Robert is an excellent sales associate and I reconmend him to all of my family, friends and co-workers. More
by jgauth74
Employees Worked With
Robert Arthur
January 17, 2012
I have been a satisfied Tri-City Subaru Customer for over 20 years. The owner Roger Plante is professional, friendly and accomodating. All departments, Sevice, Clerical, Financial planning work tirelessly to 20 years. The owner Roger Plante is professional, friendly and accomodating. All departments, Sevice, Clerical, Financial planning work tirelessly to give you just what you want. I dealt with Sales & Leasing specialist Robert Arthur, my experience was amazing. He, attended to my every need, personally. It made the leasing process simple and so very easy for me. I am a disabled woman and he accomodated all my needs with professional discretion and kindness. Everyone at Tri-City is so friendly and willing to help. Pricing is competitive, service is swift and thorough. They are like family. I shall always take my business to Tri-City Subaru, "they are a cut above the rest" in my opinion. More
by clmorri45
Employees Worked With
Robert Arthur, Roger Plante
January 16, 2012
I would recommend this dealership to all. Very honest and up front. Robert Arthur was a very knowledgable sales rep. that knew and went out of his way to explain all the features of my Subaru. Thanks up front. Robert Arthur was a very knowledgable sales rep. that knew and went out of his way to explain all the features of my Subaru. Thanks More
by James Orfanides
Employees Worked With
Robert Arthur
January 04, 2012
This had to be the most pleasant and stress-free car purchase ever! I stopped in "just looking" but knowing it was time to trade in my 2000 Subaru and left with a 2010 Subaru Impreza. Cruising thru the purchase ever! I stopped in "just looking" but knowing it was time to trade in my 2000 Subaru and left with a 2010 Subaru Impreza. Cruising thru the lot looking at their stock, a few vehicles stood out but it wasn't until Mike took the time to show me the different models on the lot, I found my next/new car! His professional-no hassle style was just what I needed to make the decision to buy from Tri-City again. Craig was great running through the vast paperwork and made it as painless as possible. The staff treated me like family - no smarmy salesmanship here. The last Subaru I purchased there kept me happy for 10 years, I'm sure this one will have the same life span. Loved the dealership, love the crew - Great overall experience. I would recommend them to anyone! More
by jfernald
Employees Worked With
Mike Arthur & Craig Bettencourt
December 14, 2011
I will start by saying that I wrote one review, with similar ratings, which was removed by dealerrater.com reportedly for being "too vague". So, here are some specifics: I traded an '09 Im similar ratings, which was removed by dealerrater.com reportedly for being "too vague". So, here are some specifics: I traded an '09 Impreza with approx 30,000 miles for an '09 Forester with just under 60,000 miles (I needed add'l cargo space). They gave me $15,500 in trade (the car needed minimal [tires, bumper touch up] in order for them to list it for resale at $19,500. I bought the Forester for $19,495. On my drive home from the dealer I noticed that both side mirrors shake, to an extent that makes using them nearly out of the question. The windshield has countless dings, some of which have been repaired, some not. The brakes squeak and the car's idle speed tends to change dramatically, and get fairly high, for no particular reason. I started email correspondence with Matt almost immediately after purchase. I was told that the windshield is not covered in any sort of warranty and the other issues could certainly be addressed by the service department. This left a bad taste in my mouth. I then began corresponding with Roger, who initially made it seem as though we could work something out wherein I trade the Forester in for a different car, hopefully one without a list of issues. Rather than informing me over the telephone, he requested I come to the dealer. I live in Maine so this wasn't super convenient but I drove to the dealer in hopes of remedying the situation...hoping for a win-win. Within minutes of arriving, Roger informed me that what I needed was "some buckin' up" which of course is not what I felt was needed. Shortly after, I made a comment something like "this is a crazy situation." Roger replied, "Oh, you were crazy long before we started this process." Again, this was not received well by me...to say the least. We then proceeded to discuss the financial piece, at which time, he informed me that he would give me $15,500 for trade in on the Forester ($4000 less than what I had paid one month before). He would, however, sell me a used car with minimal profit for himself. Of course, this did not feel like a very fair deal to me...nor did I feel very appreciated or respected as a customer. This is my 5th Subaru and I will continue to buy them but certainly not from Tri City. I know this review is long...I tried to keep it short and sweet but that was not an option. I base many of my purchases/choices on consumer reviews. I try to post reviews (both good and bad) whenever possible and I felt that writing about my experience at Tri City was worth making public. More
by libbylou
Employees Worked With
Roger Plante & Matt Dugal
December 13, 2011
This was the second Forester we have bought from Tri-City, and once again, Bob Arthur was our contact. He's a great salesman; he remembered us from our first Forester purchase of seven years ago! Tri-City, and once again, Bob Arthur was our contact. He's a great salesman; he remembered us from our first Forester purchase of seven years ago! (I know because he remembered our trade-in vehicle!) We loved our first Forester, so when the time came to buy a new one, we didn't hesitate; went directly to Tri-City and bought a two-year-old, newer Forester. The dealership has been very responsive whenever we have needed service, or just needed some questions answered. More
by mowerman
Employees Worked With
Robert Arthur
