Tri-Cities Chrysler Dodge Jeep Ram

I purchased a truck online since I live a state away. I asked quite a few staff members to please insure the truck was thoroughly inspected and cleaned before they delivered it to me. I was assured many ti asked quite a few staff members to please insure the truck was thoroughly inspected and cleaned before they delivered it to me. I was assured many times over on the quality of their used vehicles. Fast forward to receiving the truck: The delivery driver hands me the keys and tells me the front driver's high beam/daytime running light was out since he picked up the vehicle. Being excited for the truck, I stupidly accepted the vehicle assuming that the dealership would fix this detail. After calling, I was initially told that I had to bring back the vehicle (3.5 hour drive away) to get it fixed. After a little back and forth, they agreed to let me get it fixed at my local dealership. My dealership replaced the bulb. The next day the bulb was out again, indicating that there was a bigger issue at hand. Once again, I called telling them that I was bringing it back in. A few days of my truck being at my local dealership later, I'm told that there is an electrical issue. I tell them to call Tri Cities as they agreed to fix the light problem for me. Shortly after, I get a call from my local dealership saying that Tri Cities didn't want to pay to fix it. I call tri cities and get a heated and emotion driven excuse as to why they won't pay for it. They tell me that my local dealership should have caught it the first time, and shouldn't charge them to have the issue fixed. I don't really follow this logic, but that shouldn't be my problem to deal with. I then find out that Tri Cities already tried changing the light bulb which makes them hypocritical for saying that my local dealership should have gotten the fix right the first time. In summary, Tri Cities sold me a truck with an issue they knew about and does not stand by the quality of their inspections. More

The dealership is fine with lots of nice vehicles, however, before you drive off the lot you better make sure you have all the pieces and parts you were promised or you will get the runaround from Ski however, before you drive off the lot you better make sure you have all the pieces and parts you were promised or you will get the runaround from Skippy the salesman! My daughter bought a certified vehicle that lacked needed items and she called constantly trying to get answers if the parts were there or if they were ordered. It wasn't until going on her third week of ownership and numerous calls that she received answers, not from Skippy, but from a female manager that solved the problem in 10 minutes! Thanks to her, she now has essential items she needed. More

I came into the business last night with high hopes that I would not get the typical bull run around like you do at most car lots. Boy was I mistaken. After driving over an hour to visit the lot I was met w I would not get the typical bull run around like you do at most car lots. Boy was I mistaken. After driving over an hour to visit the lot I was met with the same run around ho hum shenanigans as you see at most car lots. I asked for the cost of a particular vehicle on the lot after test driving it and could never get a straight answer until I pulled the car up online and showed it to the sales associate. Then I was told that price was no good and there was all this “special” work that had been done and it couldn’t be sold for the advertised price. I stopped the associate in their tracks and told them I was done and just as I left the building to drive away, the manager came out and wouldn’t you know it all that “special” cost went magically away and the gentleman asked me what they could do to close the deal tonight. My answer of course was NOTHING. More

SUPER SALES LADY THE LADY WHO I DROVE CRAZY, I’M SURE, WHILE NEGOTIATING OVER THE INTERNET WAS OUTSTANDING. SHE IS ACTUALLY THE REASON I BOUGHT MY GLADIATOR FROM THI THE LADY WHO I DROVE CRAZY, I’M SURE, WHILE NEGOTIATING OVER THE INTERNET WAS OUTSTANDING. SHE IS ACTUALLY THE REASON I BOUGHT MY GLADIATOR FROM THIS DEALER. TRI CITIES IS A TRUE CAR DEALERSHIP. THE EMAIL I GOT FROM THEM STATED “NO DOCUMENT FEES”. BUT THEY WANTED TO ADD DOC FEES OF $599. AFTER DISCUSSION THE DOC FEES WERE DROPPED. EXCEPT FOR THIS SLIGHT EXCEPTION THE EXPERIENCE WAS PLEASANT AND I WOULD DEFINITELY BUY THERE AGAIN. More

Friendly service Nice people and always friendly. Took a little while but found out they also did an alignment. So I understand why I had to wait. Nice people and always friendly. Took a little while but found out they also did an alignment. So I understand why I had to wait. More

Attentive & Friendly Staff Luke was an amazing salesman...…..Very knowledgeable on Jeeps. He assisted me pairing the iPhone and showed me ins & outs on the navigation screen as Luke was an amazing salesman...…..Very knowledgeable on Jeeps. He assisted me pairing the iPhone and showed me ins & outs on the navigation screen as well as all buttons on the wheel & how to use them. I decided to buy my Jeep @ Tri Cities Dodge because of great service they gave my son. I even had questions & texted Luke several times....each & every time he replied within minutes. This is what I call amazing "Customer Service & Salesman" Way to go Luke Guyer !!!!! More

Nice Facility I like the facility. I like to look at vehicles in the showroom while waiting on service. The service writers are very friendly and it is inside. I like the facility. I like to look at vehicles in the showroom while waiting on service. The service writers are very friendly and it is inside. More

Mike Barney was a wonderful salesman and helpful in every way. Also, Justin Gross worked hard to get us a payment that fit in our budget. Heather Walker was awesome as well! All of these employees went above way. Also, Justin Gross worked hard to get us a payment that fit in our budget. Heather Walker was awesome as well! All of these employees went above and beyond to help us and we sincerely appreciate it!!! We will definitely do business here again and send others here. Great staff!!! More

Tri-Cities Jeep The staff was awesome, I told them exactly what I wanted and they delivered it to the dealership quickly. Lexi Hengar was one of the most professional The staff was awesome, I told them exactly what I wanted and they delivered it to the dealership quickly. Lexi Hengar was one of the most professional salesperson I have ever dealt with. I will definitely be back. More

First oil change I purchased my Jeep Cherokee at another dealership, but knew almost as soon as I was driving it home that I would be going to Tri-Cities Chrysler Dodg I purchased my Jeep Cherokee at another dealership, but knew almost as soon as I was driving it home that I would be going to Tri-Cities Chrysler Dodge Jeep Ram for all of my maintenance needs. Much easier to work with and schedule. Other dealership was not as personable or accommodating. More