Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Trent Cadillac Buick GMC - Service Center
New Bern, NC
69 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
69 Reviews of Trent Cadillac Buick GMC - Service Center
Sort by
May 02, 2023
My first thoughts are they did not acknowledge me upon arrival. I waited 10 minutes for someone to come and assist me. Then I go into the waiting area only to sit there from 10am until 3pm. That's ridicul arrival. I waited 10 minutes for someone to come and assist me. Then I go into the waiting area only to sit there from 10am until 3pm. That's ridiculous.... More
by bryaniv09@gmail.com
Verified Customer
Helpful May 01, 2023
Responsive and helpful! Answered all my questions, gave me good advice, and assisted with getting a tire estimate for my wife's car. Answered all my questions, gave me good advice, and assisted with getting a tire estimate for my wife's car. More
by dunn4success@gmail.com
Employees Worked With
Wayne Williams
May 01, 2023
The sales manager, the salesman, the service technicians are all dedicated to making the customer happy! are all dedicated to making the customer happy! More
by MTHARR68
April 30, 2023
My experience was excellent. My experience with Trent Cadillac Buick GMC was great. I was very pleased with your service. My experience with Trent Cadillac Buick GMC was great. I was very pleased with your service. More
by napreed@embarqmail.com
Employees Worked With
I don't remember.
April 28, 2023
When for what I thought was my 2nd Free oil change and found out I only get one so I paid my bill. Service writer was excellent he had a beard and was Caucasian. Unfortunately two days later a driver ran found out I only get one so I paid my bill. Service writer was excellent he had a beard and was Caucasian. Unfortunately two days later a driver ran a red light on Glenburnie at Publix and hit it hard. He was charged and see you soon if they total it. Lol. More
by noemail@nodomain.com
Employees Worked With
Idr
April 26, 2023
I love the dealer ship and I have been a customer for about 30 years but service to the people is lacking.I remember when I would take my car in if I needed one for the day they would give me one the peo about 30 years but service to the people is lacking.I remember when I would take my car in if I needed one for the day they would give me one the people do not have time to chat like they used to it takes longer for a oil change than I have ever seen had people are needing rides and have to wait I am looking for part time work and so I went there and talked to the manager and told him alot of things that he needed help with but he said he would not change anything. Thank you Bonnie DeCamp More
by BLD
April 24, 2023
Totally awesome service, they always get the job done right the first time, its a good feeling right the first time, its a good feeling More
by mgibson40
Employees Worked With
April 23, 2023
Service department was as excellent. Reviewed the complete list of services I requested prior to taking the truck. They then went over everything again with me after the service was pro Reviewed the complete list of services I requested prior to taking the truck. They then went over everything again with me after the service was provided and asked if I had any questions and answer them clearly' More
by wpurhamus
Employees Worked With
I am not sure of the young mans name
April 23, 2023
Excellent service Ronnie best salesman everyone made you feel welcome and I love my car feel welcome and I love my car More
by jb19
Employees Worked With
