Back

Trent Cadillac Buick GMC

New Bern, NC

4.9
1,061 Reviews
For convenience in all of your automotive needs Trent Cadillac Buick GMC is the place to buy your car! Our family owned dealership has been serving Eastern North Carolina since 1957. Visit us to find the best deals in the area! With our great selection of inventory and professional Sales and Leasing Consultants to assist you we're confident you will find the vehicle that suits your needs. We strongly believe in a customer service approach so you won't find any sales tactics or gimmicks. Give us a call at 888 856-2304 or stop-in today to see why "our people give you the edge!" Our people give you the edge!
Contact Dealership

1707 Highway 70 East

New Bern, NC

28560

Directions

By Type

Showing 1,061 reviews

February 18, 2022

Great Experience! Ronnie and the Team at Trent were very helpful and made sure I was comfortable. I highly recommend Ronnie he did a great job with everything especial More

by William
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for such an amazing review

February 17, 2022

Laron did a great job for us. We appreciate all the assistance. We will be back. Thznks. More

by mccreerysc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Trent Cadillac Buick GMC responded

We appreciate your business!!

February 16, 2022

Everything went very smoothly. Great to know that a dealership can treat a customer as if they were family! Special thanks to Ronnie Brinson and to Manny! Albert Riggs in the servi More

by Kjaranyi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Cooper, 6 STARS
Feb 18, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for such an awesome review. We truly appreciate your business.

February 16, 2022

I would like to say Ron Polk the salesperson I dealt with for the purchase of my new Sierra AT4 was very friendly and eager to assist me as were most of the folks at Trent.. More

by Communication!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Kahsai
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Polk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Trent Cadillac Buick GMC responded

Thank you for taking the time to leave us a review. We are truly sorry for the lack of communication and we understand your frustration. We truly have no control over the delivery of new vehicles from the manufacture. The delivery date changed several times on this truck. On 12/15/21 Manny replied to your email with the option to back out of the deal and for you to get your trade back, you declined. Manny also emailed and sent you a map of where the truck was on 1/27/22. I see 8 total emails between yourself and Manny. Maybe a few went to spam? Mike D. doesn't really handle these situations any more due to heath issues. Pete D would be our Executive Manager/Owner. We have changed our process due to this happening with the manufacture. We do not sell vehicles unless they are at the last stop before coming to us because we truly have no control of what happens in transit.

February 16, 2022

Ron Polk talked to me before my visit and had things ready when I arrived. Everyone was professional and friendly. All my questions and concerns were answered and acknowledged. Great dealership! More

by myrabach23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for the great review! We truly appreciate the opportunity to earn your business!!

February 16, 2022

Professional, clean environment, My salesman was very attentive,and listen to all my request. Purchasing this vehicle was very easy and I am very satisfied. More

by Tgatling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for such a great review!!

February 12, 2022

Ronnie was so pacent and kind with me. As a first time car buyer i had a really hard time making a decision. He stayed with me and talked it out with me till we found what worked for me. I would recomend More

by Kclark.mcec
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Trent Cadillac Buick GMC responded

We are so thankful to have to opportunity to to make you a customer for life. We appreciate your business

February 11, 2022

It was a pleasure working with Ronnie! My husband and I had a really great time buying my Envision. Ronnie was very knowledgeable and attentive to us and answered all our questions. We’ll certainly be back More

by Sandywetherington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Trent Cadillac Buick GMC responded

We are so glad to hear that you had a great time buying your car with Ronnie!! We truly appreciate your business

February 11, 2022

Josh was a professional throughout the whole process. His main focus was ensuing my wife and I were completely satisfied. I will recommend Josh to anyone I know who is looking for a vehicle. I will be back t More

by Andrew A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for such an amazing review!!

February 10, 2022

Loved Lew! Super helpful and patient! Walked us through the process of selecting, test driving, and paying. More

by sjhumphrey889
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Trent Cadillac Buick GMC responded

Thank you so much for taking the time to leave us such an amazing review! We appreciate your business

...
83
...