Trent Cadillac Buick GMC
New Bern, NC
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Service department was as excellent. Reviewed the complete list of services I requested prior to taking the truck. They then went over everything again with me after the service was pro Reviewed the complete list of services I requested prior to taking the truck. They then went over everything again with me after the service was provided and asked if I had any questions and answer them clearly' More
Ronnie is super knowledgable about the GMC trucks which is what I was looking for and bought. I took home a 2020 Sierra CrewCab SLT and love it. Ronnie showed me the features to the truck and the process is what I was looking for and bought. I took home a 2020 Sierra CrewCab SLT and love it. Ronnie showed me the features to the truck and the process was pretty simple. Truck was priced well below KBB value. Third vehicle I've bought from these folks and probably won't go anywhere else. More
This is the third vehicle I purchased from Trent. Mainly because of Mike Perhaps. He truly is amazing. He listens to what I want and prepares the sale. He takes the time to explain everything. Mainly because of Mike Perhaps. He truly is amazing. He listens to what I want and prepares the sale. He takes the time to explain everything. I decided to try leasing a vehicle this time and felt shaky about it. Mike came in to the finance office and explain how it helps rather than purchase. I totally trust him. He's so honest and patient. He spends the time explaining the features of the new vehicle and has me try them which cements them in my memory. The individuals at Trent responded to my asking for an increase on my trade-in and making the first payment. I had no idea that one was required to make the first payment at signing. I had only $100.00 in my bank account after the Easter holiday. I was feeling disappointed after all the work Mike did and Joshua's efforts in finance. I was pleasntly surprised when I was given another bonus by the dealership making the first payment. This made it possible to make the deal. Then, Mike Pecha made sure to obtain the vehicle and clean it up. I was able to take my new vehicle home the same day after Mike took the time to go over all the features and having me try them. Mike stayed late after most had gone home. Thank you to Mike and the dealership who worked together to make this possible. I am so greatful and I am enjoying the features of the Envision. Thank you 😊 More
Dealership is excellent in all departments. Customer service is top of the line. Everyone is friendly and wants to ensure that customer is completely satisfied before leaving the dealership. Be Customer service is top of the line. Everyone is friendly and wants to ensure that customer is completely satisfied before leaving the dealership. Best dealership in my opinion for sales or service. More
Everyone including Tommy were very polite and professional. The experience was easy. I felt very welcome. professional. The experience was easy. I felt very welcome. More
Caring courteous, on time. Empathy about what was going on with mother's health. Very caring. Professional and asked if I needed anything else. Empathy about what was going on with mother's health. Very caring. Professional and asked if I needed anything else. More
I bought new tires and had my truck serviced, waited in the customer waiting area and enjoyed the peace and quiet. The service was timely and the cost was fair. the customer waiting area and enjoyed the peace and quiet. The service was timely and the cost was fair. More