Trend Motors Volkswagen
Rockaway, NJ
Filter Reviews by Keyword
By Type
Showing 154 reviews
LOVE my GTI I am absolutely pleased with Trend Motors! What a pleasure to work with Ricky and Rich in sales, Kim, Anthony in Finance, and everyone in service. I p I am absolutely pleased with Trend Motors! What a pleasure to work with Ricky and Rich in sales, Kim, Anthony in Finance, and everyone in service. I previously had bought a Jetta here and was so happy with my experience, that I just bought a GTI and I love it so much! Everyone was really honest and helped me get what I was looking for in a price range I could manage. I am thrilled and would 100% recommend Trend any day! I will never buy a car from anywhere else ever again! More
Happy Son My son had a set amount of money he was given to purchase a used car. We had been to several dealers and none could help us til we got to Trend Motor My son had a set amount of money he was given to purchase a used car. We had been to several dealers and none could help us til we got to Trend Motors. We saw a car on TrueCar and went in to look at it and it was a perfect fit for my son. We were able to negotiate with Rich Rodriquez for a price that worked great for my son.Rich took the time to speak with my son and me as well to learn what we needed and was able to deliver the right price and value for us. I would recommend him and Trend Motors to family and friends. Great buying experience. Not pushy like at some dealers. Helpful and customer centric. More
By far the best experience at the dealership in my life ! Salesman Mike Bruno is the man! I will be purchasing the rest of my Volkswagens from the guy. He's not pushy, doesn't try to upsell you and make sur Salesman Mike Bruno is the man! I will be purchasing the rest of my Volkswagens from the guy. He's not pushy, doesn't try to upsell you and make sure you get exactly what you want for the price that you want. Highly recommend More
Outstanding experience! Trend Motors VW is an Outstanding dealership. My wife and I had the pleasure of working with Dean Houston as our sales representative and from the fir Trend Motors VW is an Outstanding dealership. My wife and I had the pleasure of working with Dean Houston as our sales representative and from the first email Dean was exemplary. My wife is new to VW and had some major concerns about seating due to her small size and back issues and Dean was more than accommodating. After visiting several other VW dealerships, we came in to test drive the car to get a feel for the seats with no pressure from Dean. He made sure my wife was comfortable and took her time in making this decision. Test drive on a Friday and Monday afternoon we were signing papers and picking up the car. The entire team at Trend Motors was extremely helpful and accommodating throughout the process. Our future car searches will start and end at Trend! More
The old bait and switch What a horrible experience we at TREND Motors, we picked out, test drove it, went through the whole finance process and getting insurance on the vehic What a horrible experience we at TREND Motors, we picked out, test drove it, went through the whole finance process and getting insurance on the vehicle. Than at some point the discovered they had made a mixup with pricing which we were told by the sales man and by the loan officer that "we had nothing to worry it was there mistake and we would still get the vehicle for the same price not a penny more" so we felt that the deal was being honored, than the GM of sales came in and sat down and proceeded to say " I am sorry but you two are our of luck we are not selling you the vehicle" I strongly feel that we paid with our time, credit inquiries and disrespectful treatment from the GM. I am very disappointed in TREND Motors as I went there on family recommendation, that they had honesty and integrity but instead we recived dishonest and a staff with no integrit. Buyer Beware More
Aggressive no nonsense pricing combined lo peessure staff I dealt with trend motors represented by Luke Pagilone. I did early inquiries via e mail. I was treated well even when switching option packages for c I dealt with trend motors represented by Luke Pagilone. I did early inquiries via e mail. I was treated well even when switching option packages for comparative pricing. I purchased a 2015 Jetta Diesel SE for about what another dealer quoted as his best possible price for a lesser equipped S model. I arrived at Trend for the closing expecting bait ans switch tactics or an attempt to pad my purchase with high pressure tactics. None happened, a pleasant surprise. All post sales promises were kept. The mix of personalities that I dealt with left me with a positive experience. I do not hesitate to reccomend Luke at Trend motors. More
The way car buying should be We were in the early stages of looking for a car for my daughter. VW was not high on the list but we stopped at Trend anyway and was immediately greet We were in the early stages of looking for a car for my daughter. VW was not high on the list but we stopped at Trend anyway and was immediately greeted by Luke Paglione . We talked like we were friend for years - no high pressure, not trying to push something they needed to move - actually listening to what I was looking for. I had already been to another dealer and had something for comparison and a budget. Luke was able to recommend a Jetta & a Passat - both would have similar options (if not more) and the lease payments were within $15 of our first choice. After the test drive, we left to continue our search....and we were back signing papers in less than an hour. We are thrilled with our '15 Passat. I cannot speak highly enough about our experience @ Trend. John in service, Tihera in customer service, Anthony in finance - everyone was just fantastic, truly happy to help and make sure the process was smooth. Trend does business the way you would expect and I look forward to my next visit. More
finally the NEW TREND motors! i had my doubts about returning to trend, but John in service, Scott as the GM and Glen who has been selling VW for 32 years now, have restored my fai i had my doubts about returning to trend, but John in service, Scott as the GM and Glen who has been selling VW for 32 years now, have restored my faith in the dealership. You know that moment in finance, where you're about to sign and things change for the worst, well Anthony in finance Scott and Glen saved the best for last. By far my best car buying experience ever. More
Great first experience with VW and Trend Motors I was not originally looking to buy a VW, but a friend recommended that I test drive one. Since I was new to VW, I had a lot of questions both when I I was not originally looking to buy a VW, but a friend recommended that I test drive one. Since I was new to VW, I had a lot of questions both when I was at the dealership and after I returned home. They were very prompt and very helpful in their responses, whether in person, in e-mail or over the phone. My experience was so positive that I ended up buying a 2015 Passat and I love it. More
Great Experience every time My mother was looking for a new dealership several years ago, and remembered a friend who had a terrific experience at Trend Motors, with Glenn Hagen. My mother was looking for a new dealership several years ago, and remembered a friend who had a terrific experience at Trend Motors, with Glenn Hagen. She has since been a recurring customer and very happy with her experiences with Trend and Glenn, specifically. My father also leased a Passat through Glenn. My wife and I purchased a new 2012 GLI and a certified pre-owned 2011 Touareg. We dealt with Glenn Hagen both times and have nothing but good things to say. He is very professional, courteous and very honest & direct. The rest of the staff is also very friendly and helpful. All in all, the experience was enjoyable and I would recommend Glenn and Trend to anybody and everybody. More