Trend Motors Volkswagen

I felt like their friend, not just their customer My old car broke down on the side of route 80 before i came to Trend. my mom had bought a car from here a few years ago and absolutely loved the servi My old car broke down on the side of route 80 before i came to Trend. my mom had bought a car from here a few years ago and absolutely loved the service so I also decided myself to go through them for my new car. Knowing exactly what I was there for, Antonio was a huge help in letting me look through all the Toyotas they had and letting me test drive the Camry that's now officially mine. After a long 6 hour process of dealing with bank calls and dealing with my security deposit, i was able to take home the Camry. The people that work here don't treat you like a customer with another sale, they treat you like a human. I had to keep coming back and forth for a week after getting my car but considering they live right across the street from me it wasn't too hard and every time i came in, they were more than happy to see me. Anita, Antonio, and KC are all very wonderful people and i would recommend them to anyone looking for a new car. More

Not professional I put a $500 deposit on a vehicle in January 20th with promise that the vehicle is going to arrive between January 26 and February 3. On February 17th I put a $500 deposit on a vehicle in January 20th with promise that the vehicle is going to arrive between January 26 and February 3. On February 17th I decided to buy from another dealership that had the vehicle of my choice in stock. Since February 17th I'm waiting for my security deposit back. No response to my emails. When I call they tell me another department is dealing with it. Today is March 7th and I still don't have my $500 back. More

The BEST Dealership and Customer Service Last year I purchased a new 2016 Golf R from Trend. Brian Sheurs was my salesperson and he was incredibly friendly and knowledgeable. This was my fi Last year I purchased a new 2016 Golf R from Trend. Brian Sheurs was my salesperson and he was incredibly friendly and knowledgeable. This was my first new car purchase and he made the entire process fast and easy. The finance team helped me with financing and got the payment right where I wanted it. Brian was incredibly helpful in showing me all the features of my new car and how to use them all. I just brought my car in for it's first annual service yesterday and the service department is equally friendly and had my car finished first thing Monday after dropping it off Sunday night. I cannot recommended Trend enough and will definitely look to them for my future car needs. More

Outstanding buying experience Having decided on a VW R based on car mag reviews and pricing on the VW web site and edmunds.com I visited an out of state dealer I had dealt with pre Having decided on a VW R based on car mag reviews and pricing on the VW web site and edmunds.com I visited an out of state dealer I had dealt with previously. After a half hour wait I was given a low ball offer on my trade and list price on an R that they said that they could get from another dealer in a few weeks. So I went to Trend. They had the R equipped as I wanted and more wrapped in tape and paper. After a brief negotiation they gave me a fair price for my trade and a good deal on the R. I look forward to using their service department. More

One of the best VW dealerships I've dealt with I drive past Crestmont and others to have my car serviced at Trend VW - they've been terrific regarding the TDI buyback process (communicating every s I drive past Crestmont and others to have my car serviced at Trend VW - they've been terrific regarding the TDI buyback process (communicating every step of the way) and the service express feature respects my time - my last service I was in and out in less than an hour without an appointment -- unbeatable. (The waiting room is pleasant and fairly quiet - it's not a bad place to work remotely if you need to). They're not a mega dealership that sells and services every car under the sun (I've dealt with those and find their service experience to not be great) and I like that about Trend as well as other dealerships that offer VW Service Express. The advisors are knowledgeable and helpful especially operating in a climate of uncertainty around the TDI issue (John, the service director took the time to explain in laypersons terms the issue and how it varies from model to model). More

trustworthy, caring and thorough I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the le I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the lease. I kept that car -- and Trend helped keep it running - for about 14 years (225K miles). My next VW was a 2001 Golf TDI, and Trend helped keep that one running till 2012. My next and current VW is a Jetta TDI, and I'm really thrilled with it - Trend is keeping that one running fantastically. As you can see, I keep my VW's for a long time. With the great service Trend provides, I expect to keep my Jetta TDI a long time as well! Trend's employees take extra care to make sure customers understand everything their vehicle needs - in terms of service, maintenance, and repairs. Their thorough, complete inspection of every aspect of the vehicle - every time I bring your car in - is what's keeping my car safe, efficient, and running smoothly. My main contact has been Jason Meyer - and I have to say that every question I've asked - dumb or not - has received a clear, honest, respectful answer. John Lindstrom, Manager, also has always followed up and made sure I was entirely satisfied with the service my car has received. This dealership shows that they will do everything they can to keep customers satisfied! And I'm proof of that!!! More

Great dealership I had another dealer from Bridgewater NJ offer me almost the same deal but Trend Motors sales rep Justin David sealed the deal for me. He was a true I had another dealer from Bridgewater NJ offer me almost the same deal but Trend Motors sales rep Justin David sealed the deal for me. He was a true professional and it was because of him, and ONLY because of him, that I got the car from Trend Motors. More

Totally Unacceptable I purchased a Jetta from Trend Motors and would not step foot in Trend again if they gave me a car for free. They not only could not fix an issue I w I purchased a Jetta from Trend Motors and would not step foot in Trend again if they gave me a car for free. They not only could not fix an issue I was having with my doors, they acted like the issue didn't even exist. When I pushed the issue and continued to call, I spoke to a person who said his name was Mike who said HE was the BOSS of Trend. I soon found out that that this person I spoke with was NOT named MIKE, There was NO Mike that worked at Trend !! I later brought my vehicle to another VW dealership where I was not only treated " human ", they were able to fix the issue I was having in ONE visit. Like I stated I will NEVER step foot in Trend Motors again. More

Excellent Experience at Trend Motors! I recently leased a Jetta S from Trend Motors with the help of Salesman, Dean Houston. Dean made the process so simple and easy! It was a pleasure d I recently leased a Jetta S from Trend Motors with the help of Salesman, Dean Houston. Dean made the process so simple and easy! It was a pleasure dealing with him and the Jetta is fantastic! The car drives great, has good pick up and gets great gas mileage. I am a very happy customer! If you go to Trend remember to ask for Dean! More