Trend Motors Volkswagen

I was very comfortable. They are experienced,super polite. I They truly lived up to any expectation that we had. I hope to buy again and will recommend to all my friends in the future. Also very well maintained They truly lived up to any expectation that we had. I hope to buy again and will recommend to all my friends in the future. Also very well maintained facility More

Great service!! Absolutely love my new car!! Everyone at dealership is so helpful!! They go out of there way to make everything perfect for you and your family!! Absolutely love my new car!! Everyone at dealership is so helpful!! They go out of there way to make everything perfect for you and your family!! More

Exceptional Service! Trend Motors is the best place to buy or lease a vehicle! From the moment we walked into the dealership, we felt comfortable and assured that we were Trend Motors is the best place to buy or lease a vehicle! From the moment we walked into the dealership, we felt comfortable and assured that we were receiving the best possible service. All of the employees were friendly and made us feel welcome. Les answered all of our questions, and took the time to make sure we understood our choices and that we were making the best possible decision based on our lifestyle. We could not be happier with our Volkswagon, and would recommend Trend Motors to anyone in search for a new car. Many thanks! More

Incompetent and unscrupulous At purchase time, I encountered the following issues: - Car readiness. When I arrived, car was not ready, even though I was assured it would be. Rea At purchase time, I encountered the following issues: - Car readiness. When I arrived, car was not ready, even though I was assured it would be. Rearview camera was disassembled and not working. I did not receive an explanation why I was promised a deliverable car while this car was not. Additionally, Dealer insisted that I could only repair the camera at their dealership, and that the repair will probably be covered if I went to another dealer. This turned out to be a lie. Douglas VW, my local dealer assured me they would take care of it under warranty and they did. - Loan. On the phone agent (Bill Backes) unofficially quoted me to expect around 2.4% loan APR, while in reality came to 4.4%, and I was told that 2.4% was far outside rate I could hope to get. No clear explanation as to why 2.4% APR was informally quoted on the phone. - I experienced high-pressure tactics for purchase of options I did not need. I did not like it, but at least this is part is not dishonest. Under the high-pressure sales tactics, I have purchased an expensive ($2500) warranty provided by Warranty Solutions. I purchased it under personal assurances from Manager Scott Saccamona that “Customer may cancel and receive a full refund after 90 days and before 12 months of purchase”. Shortly after, I had changed my mind about it, and contacted Mr. Saccamona about cancellation. Mr. Saccamona bounced me around to different people, including finance manager Mike, and after insistence on my part, they agreed to process refund *in person only*. I insisted that it is extremely inconvenient for me and asked them for any kind of way of doing it by mail, but they would not allow it. One time, when I had an occasion to be near the Dealer, the Dealer refused to see me re: this, citing being busy. All in all this was going on for 2-3 weeks. Just by luck, I decided to try to cancel directly with Warranty Solutions, and I was able to do it in 5 minutes simply by emailing them a signed request. Within minutes of completing it (and forwarding a courtesy copy to Dealer), I received an abrupt and angry phone call from Mike accusing me of, I am not actually quite sure of what. But Mike was angry with me, that’s for sure! Importantly, the cancellation policy stated by Warranty solutions (and hidden deep in contract terms) stated that no-fee cancellation was only possible *within 60 days* of purchase, while Dealer stated it was *NOT possible before 90 days*. Further, the refund was to be processed through the Dealer. Dealer would not provide any refund timeframe, and left my 5 or 6 email reminders unanswered. Eventually, after calling Warranty solutions directly, Dealer’s accounting department directly, as well as VW credit directly, the refund was processed. In sum, at Dealer, I experienced the following: -Grossly incorrectly quoted loan APR on the phone. -Misrepresentation about car readiness. -Lying about me having to come to dealer to repair broken rearview camera -Lying or being incompetent about the terms of the warranty contract. -Lying about inability to process warranty cancellation by mail. -Inappropriate and almost threatening manner of interacting with me. I escalated this to VW regional (Bradford S., Region Case Manager), who *ignored* all claims and paperwork I presented. I escalated this to VWoA Executive. They apologized and offered a token compensation, but I didn't get a sense there were any stern talking-to with the Dealer. More

Trend takes extra effort to please their customers! Trend's Service Manager, John, took time out to work with me on the entire process of registering for and preparing for the engine modification for my Trend's Service Manager, John, took time out to work with me on the entire process of registering for and preparing for the engine modification for my 2013 Jetta TDI - and for the actual engine modification process itself. I couldn't be happier with my Jetta, and now that everything is in proper order, I feel confident in driving my safe, still fuel-economical VW. I am grateful for the special care and concern John, Meg, and the entire Trend staff show, to make sure their customers are completely satisfied with these wonderful vehicles - and are assured that the extra caring and superior customer service we have received (in this case, for the past 40 years!!!) will continue for us as long as we drive our great automobiles!!!! Many thanks again!!!! More

Great Customer Service Trend Motors is a wonderful place to do business All the employees are friendly and professional and make you feel welcome to be in their dealership Trend Motors is a wonderful place to do business All the employees are friendly and professional and make you feel welcome to be in their dealership Casey our salesman went out of his way to take car from Rockaway to Wayne to be checked by our mechanic Also Rick and Luke were great to work with More

Great Experience Had a wonderful experience at Trend Motors! Dean, was our salesman, he was very imformative and answered all of our questions about our new car!! The Had a wonderful experience at Trend Motors! Dean, was our salesman, he was very imformative and answered all of our questions about our new car!! The whole experience was great and everyone was very friendly!! Would highly recommend Trend Motors to all of my friends!! More

PLEASE READ Bought a used car from here that was in good shape. Got the car home and brake were chattering and alignment was out. Brought it back and my car come Bought a used car from here that was in good shape. Got the car home and brake were chattering and alignment was out. Brought it back and my car comes home with a huge gash in the rim from a technician. I asked if they would fix my rim and the manager told me no as theres not proof they did it. Very very POOR customer service. More

Great people great experience every time Trend Motors is a great place. I have been visiting them since 2006 and I have no complaints. They are always very courteous, helpful, and very open a Trend Motors is a great place. I have been visiting them since 2006 and I have no complaints. They are always very courteous, helpful, and very open and honest with me. I have got 4 cars for myself and 4 cars for family and friends and every one has a good experience. I have met very sincere people in auto sales and service just to. And few are Glen Hagen, John Lindstrom, Megan. Ian very lucky to have met all these honest people compared to office colleagues and friends who complain about their vehicle dealers and the service and sales crew. More

New lease I had a few issues after getting a new lease but they were corrected. The general manager Frank was very helpful in getting everything straightened ou I had a few issues after getting a new lease but they were corrected. The general manager Frank was very helpful in getting everything straightened out. More