Trend Motors Volkswagen

Wouldn't do business with the USED Car Section. The wife and I originally go the the used car dealership to check out VW GTI's. They had maybe 5-6 to look at but the space is so small and cramp The wife and I originally go the the used car dealership to check out VW GTI's. They had maybe 5-6 to look at but the space is so small and cramped could barely fit around the cars to check them out. (I actually torn my jeans getting stuck on a license plate passing around 2 vehicles.) We found one that had leather seating and Automatic which we preferred. Walked around the outside of the car and found all 4 rims had severe curb rash. They were so bad, even the Wheels had gouges taken out of the rubber. And this wasn't the only car like that. Basically the whole lot hit every curb in town. I figured being "certified" they would come better looking and cared for than that. John asked if we wanted to test drive one of them but we declined and left. Even after that. We returned again this past week because they got my dream car in. A VW GOLF R. (Had a 2004 R32 when I was younger.) We were already iffy because the Carfax says there has been 4 previous owners since 2015. When we pulled up, the car was in the back of the building with a radar detector in the window. Wife mentions that it looks like someone already owns it. We walk inside and ask for John but he was leaving for the day so Casey was going to take us for a test drive. Had to get the keys from the manager who has been using it for his own vehicle. Says he drives to work 40 mins back and forth.(THANKS, Rack up those miles for the next person who buys it.) Mentions he asked his wife if he could buy it and she said No. He then says to us, "I just want to put it out there because when you test drive it, going to see an error come up on the screen." "The car was sitting in the front of the building during the week and a motorcycle hit the front end." He says they fixed the front end damage but the cornering headlight is malfunctioning and needs to go back to the shop for more repairs.. Alrighty then... So Casey brings us to the car, he Seems like a cool laid back individual. Tells us about his Audi among other things when I mention I used to own a VW R32. Small chit chat like activities. We take the test drive around town. Yadda Yadda.. Bring the car back, we tell them we will think about it.. Especially since its about 2 grand over Blue Book Value. The price they are asking would be around the cost if the car was Certified.. Casey gives us his card, manager looks at us and says "You're not buying the car today?!" Ha. No.. We get home and email Casey. We Thank Him for the test drive and ask him some questions about the vehicle. Warranty, if the car is or can be Certified, Why the carfax says there has been 4 owners already, and why the wife noticed a huge gash in the passenger rear window.. He responds late in the day and says he will answer all questions and things Monday morning. Today comes and not a single email or call from the dealership.. I message him back and tell him to not even send a followup email. We will definitely be going to another local VW dealership. More

Great Car - Nice Staff I had not planned on buying a VW, but liked Trends' staff and in particular my sales person John Bednar, (the loan person was Bruno.) They were very I had not planned on buying a VW, but liked Trends' staff and in particular my sales person John Bednar, (the loan person was Bruno.) They were very courteous and professional and made me feel very comfortable. I ended up purchasing a 2016 Jetta with sunroof and lots of other features in the color I wanted. I love the car!!! The car is clean, sporty, has nav-GPS, Apple Car Play, back-up cam, and a few other items and comes with a pre-owned warranty, and roadside assistance. I am glad I went to this dealer to browse and plan to use them again. I will also tell friends and family to consider shopping at Trend. More

SENIOR DISRESPECT ON ME PURCHASED A- NEW VW PASSAT 2014- GAVE THEN $26446.12 CASH AT THAT TIME-- NOW THE CAR HAS ONLY 2175 MILE WENT THE FIRST VEHICLE INSPECTION THE EMI PURCHASED A- NEW VW PASSAT 2014- GAVE THEN $26446.12 CASH AT THAT TIME-- NOW THE CAR HAS ONLY 2175 MILE WENT THE FIRST VEHICLE INSPECTION THE EMISSION FAIL TOOK THE CAR BACK THE DEALER THE -OBD- SYSTEM NO GOOD GAVE THEN THE INSPECTION REPORT -DMV- AS PER VW WARRANTY BOOK PAGE 11 FOR 8 YEARS OR 80,000 MILES REPAIR OR REPLACE FREE OF CHARGE THE (OBD) THEY TOLD NE NO THEY WAS ONLY LOOKING AT MONEY TOLD ME $130.00 FIRST THEN LOOK AT THE CAR THEN WHAT EXTRA FIX IT THEY TREAT YOU LIKE YOU ARE STUPID VERY VERY POOR CUSTOMER SERVICE THEY HAVE NO CUSTOMER RELATIONS THEY PUT PEOPLE DOWN THEY LACK CONCERN HELP YOU INAPPROPRIATE AND ALMOST THREATENING MANNER OF INTERACTING WITH ME I THINK BECAUSE I AM A SENIOR THEY TALK AT YOU LIKE YOU ARE STUPID AND LOOK DOWN AT YOU ALL THEY SAY IS PROVE IT AND NUMBER OF TIMES - THEY HAVE MORE KNOWLEDGE THEN YOU ---LIKE YOU ARE STUPID AND OLD THEY ARE INAPPROPRIATE DISGRACEFUL MAYBE BECAUSE I AM A SENIOR THEY THINK WE ALL ARE STUPID AND JUST HAND OUT MONEY AND TAKE ADVANTAGE OF YOU BUT IF I WAS A SENIOR WITH CASH IN MY HAND LOOKING AT A CAR I THINK THEY WOULD JUMP ALL OVER YOU I CALLED COSTCO AUTO PROGRAM ABOUT THIS AS PER COSTCO --THEY ARE NO LONGER A DEALER WITH THEM -- WHY THEY WOULD NOT TELL ME I CALLE BBB ALSO I CALLED VW AND DID ESCLATE A COMPLAINT ### STAY AWAY FROM THIS PLACE ### ALL I WAS LOOKING AT WAS- I PURCHASED THE CAR FROM THEN- AND WOULD THINK THEY WOULD HELP YOU OUT AS GOOD RELATIONSHIP AND AS I WAS TOLD THE BOTTOM LIKE IS MAKING MONEY FROM THEY NOTHING FREE JUST STAY AWAY FROM THIS PLACE More

Best sales person ever Justin answered all my questions and there were a lot. Was happy to continue after the purcash of my new car!! He always called me back! Very acc Justin answered all my questions and there were a lot. Was happy to continue after the purcash of my new car!! He always called me back! Very accommodating. . 8 More

Routine maintenance and fixing an issue that came up I brought my car in for the 20K Service and told my service rep about an issue with my compass. I have to compliment The Trend Maintenance Team! The I brought my car in for the 20K Service and told my service rep about an issue with my compass. I have to compliment The Trend Maintenance Team! They did not give up until the problem was solved! I t took a few day and Trend loaned me a car so I could still go about my like! They resolved the problem and now I have no issues! Happy Again! Thanks Trend! This is my 3rd car I have bought from Trend! Love my VW and Love Trend Motors!!! More

Worst used car buying experience ever Price was change after deal was made. Car was not certified as stated or ready to be sold. They will charge you a reconditioning fee of $995 which Price was change after deal was made. Car was not certified as stated or ready to be sold. They will charge you a reconditioning fee of $995 which is absurd. Izzy was a train wreck. Needs lessons in customer relations. Stay away from this place. Very low class operation. VW North America has been notified! More

Top rate!!!!! Trend Motors cares about its customers - whether new or long-time. They have earned our trust. Their unquestionable integrity shows through in every Trend Motors cares about its customers - whether new or long-time. They have earned our trust. Their unquestionable integrity shows through in every aspect of our service experience. Their thoroughness and reliability, as well as true expertise and ability to clarify everything for the customer, keep them the top choice for the care and maintenance of our VW automobiles! More

Great Experience, Thanks Izzy!! Shout Out to Izzy!! Than you for making this a fantastic car buying experience. My daughter is thrilled with her new ride. I'm sure referrals will Shout Out to Izzy!! Than you for making this a fantastic car buying experience. My daughter is thrilled with her new ride. I'm sure referrals will be forthcoming :) I highly recommend Izzy at Trend Motors. He worked hard to get us the best deal on a great car. Thanks again Izzy!! You are a Rock Star!!!!!! More

Unnecessary high pressure, poor communication I have had the fortunate experience of having purchased and leased many vehicles from BMW, Porsche, Mercedes, and Audi over the years. This particular I have had the fortunate experience of having purchased and leased many vehicles from BMW, Porsche, Mercedes, and Audi over the years. This particular situation we had already decided to purchase the Golf R. Our first visit to Trend was met with a surprise. Upon entering the showroom a sales person approached us almost immediately and asked how we could be helped. I replied by stating we are interested in buying a Golf R and I would love to drive one, I had never driven a Golf. I could not have been handled more abruptly. I was told, “absolutely not, we don’t allow that.” Never having encountered such a quick and negative response during car buying, I explained how I wanted to buy one and would need to drive it, because never would I make a purchase without test driving. I was told it was corporate policy, sorry, and we left without even an attempt to convince us to spend money. Keep in mind, I know what I want and have the money. My second mistake was to give the dealership a second chance by using the USAA online car buying service. USAA put us in touch with Stephen, who although inexperienced was a fantastic guy to deal with. He is not to blame for this review. We were given a test drive, loved the car, and in days decided to buy. A deposit was given and throughout the process, I communicated several times to more than one employee how USAA would be my preferred financing. USAA has benefits for military families worth more than dealer financing. We made the appointment to pay for the vehicle, which is where the third strike occurred. Unfortunately, at Trend, old school, “let me talk to the manager” style tactics are in full play. The pressure comes in as I imagine one would see at a Chrysler, Honda, or Dodge dealership. Pushing that aside, I am fully prepared to purchase a vehicle despite having to endure the old time sales circus act. Having been in sales for many years in the past, I believe a well trained professional staff would have listened to the customer throughout the communication process and taken note of what I wanted. This is where I made my final mistake. Having delt with higher end dealerships for so long, I perhaps fell victim to a bit of complacency and expected to be able to write a check for greater than a $2,500 down payment. Keep in mind no one told me about the dealership requirements before I prepped my vehicle for trade in. One by one we had to meet the staff, finance manager and a cadre of others before learning this was not possible. A few takeaways here became almost immediately clear during these interactions. Here was the experience: 1. Not financing through VW was called “being thrown for a loop last minute” by one employee. That was not the case, nor should it ever have been communicated in such a way. It was clear to that since I couldn’t be convinced to apply for in house financing, I became less attractive. 2. The car was $800 under MSRP. Hardly any favors were given to warrant me feeling compelled to abandon an option to finance on my own. 3. My trade in was undervalued by $1800 in comparison to Porsche, Audi and BMW. And all three other vehicles had thousands in incentives. The salespersons knew this, and yet I still wanted the car and was willing to forgo the expense for it. I made the effort. 4. When we pulled in the lot, we noticed the car was not detailed prior to our arrival. Pressure to purchase a polymer coating for additional cost was clearly the reason. This could have been brought to our attention days ago to expedite the delivery process. 5. Financing. Once learned there were low limits placed on the usage of credit cards and personal checks, I realized we would have to wait at least one week to 10 days to get a cashiers check to take delivery. Since we bank entirely online with a credit union and moved large funds prior to the delivery date for this purchase, I would now need to move funds a second time again to a bank where I could obtain a cashiers check. This would cause the significant delay. Ok, again I recognize this was a unique situation born from previous experiences where placing a large amount of cash on a personal check and/or credit card was never a subject of discussion. This could of been avoided if we during our communication someone told us about the accepted methods of down payment. 6. This deal had already taken several hours, the options presented to me were not great; to just finance the whole car, wait for financing to contact the dealership owner to get permission to extend these limitations, or just keep the car on deposit and come back in a week and a half. With excellent credit and money in hand, this is when I then heard the remark about having been “thrown for a loop with using USAA, and how they are difficult to deal with on the phone.“ Very uncomfortable, and reminded me of the first day we walked into Trend. I knew that was enough. It should not be this difficult, it was then clear to me that we made a mistake and the dealership was not for us. No one was going the extra mile, it felt as if we were unreasonable or annoying. 7. We made sure to tell management not to blame Stephen, but we had made an error (in going to Trend), stopped the purchase and they processed our deposit for return. After hearing my story about VW, 30 minutes after leaving Trend, Audi volunteered (offered without suggestion) to solve my problem by taking a credit card for a large down payment (to get points they suggested to use Amex or any card for whatever amount I wanted) and I then drove away in an heavily discounted (-$6500) brand new loaded Audi S3 for less than a Golf R. They provided lunch, no pressure sales, and we bought some extras with actual value to us. It took less time to start and finish that deal and drive away in a new car, then it did for us to dodge the pressure to purchase a polymer treatment gimmick and meet a the pressure driven Trend finance manager (Mike?). Did I mention my payment was lower and I accepted same day delivery on a fully loaded S3 and I received $1800 more for my trade in? Summary: I’ll share some blame here with unknowingly thinking Trend VW was capable of accommodating a customer outside the box, my thinking that an obvious loyal customer to other German brands would make me an attractive buyer, I also learned a lesson on how some or most dealerships take down payments. There was no effort to swoon us at any time, or convince us VW would love to have us as repeat customers. The VW Golf R seemed afterward to be almost forcibly promoted by the dealer as rare or coveted, warranting unenthusiastic treatment of potential buyers. One salesperson mentioned only 500 come over to the US. With over 4,000 American market deliveries, it’s not. It may be a very nice VW, unique to some degree in the segment, worthy of praise for its engineering, but it was not worthy of being sold at VW dealerships like Trend. I wish the car should be considered rebranded, updated, and sold at Audi. The dealership style here is undesirable at best, and if you come expecting “typisch” German brand treatment, you will be disappointed. In the end it was a proven step back from the other brands, I learned a lot about VW, as if deiselgate wasn’t enough. A bit of a ‘told you so’ moment for friends who warned me to stay clear. More

Feels just like family Stephen from Trend is the only person from a dealership that returned my inquiry when shopping for a new car. Normally I'm one to shop around before m Stephen from Trend is the only person from a dealership that returned my inquiry when shopping for a new car. Normally I'm one to shop around before making a decision. However, Stephen and his team made me feel like family and answered every single one of my many questions. I would refer this dealership to friends and family and will come back again if when I'm in the market again. Make sure to ask for Stephen, he will make sure Trend is able to meet all your needs. More