Trend Motors Volkswagen

The following is the customer experience I have received at Trend Motors in Rockaway NJ.  It is not a positive review.   After receiving a notice in the mail from Volkswagen regarding an emissions/transmi at Trend Motors in Rockaway NJ.  It is not a positive review.   After receiving a notice in the mail from Volkswagen regarding an emissions/transmission recall, I scheduled an appointment for November 16, 2020 with Trend Motors in Rockaway (221 Route 46, Rockaway, NJ 07866) where I purchased the vehicle.  I received a text message in the morning, welcoming me to Trend Motors and letting me know my car is in service.  A little after 3:00 pm, I called Trend Motors for a status update on my car.  I was told the server was down and that my car would be completed soon.  I called back at 5:00 pm and learned my car was almost finished and someone would let me know when it was ready.   I received a call shortly thereafter that the work perform was complete.       That evening I picked up the car from service, and when I found the car on the lot, I noticed the driver’s side front tire was very shiny, there was a film over only that tire.  On the way home, the tire pressure sensor came on.  When I arrived home and opened the rear liftgate, I noticed that the spare tire cover was not seated correctly.  This was strange since I had just emptied the contents of the trunk area prior to dropping off the car off for service and know for a fact it was seated properly when I dropped the car off.    On November 17th, in the light of day, I checked all 4 tires and the front drivers side tire was low on air.  While filling the tire with air I noticed that the front drivers side tire was different than the other 3 tires on the car.  The tread was deeper and the date code was different.   The front drivers side tire was not original to the car.   I drove to Trend Motors and John Linstrom, Fixed Operations Manager, agreed to look into the issue.  John brought out a paper file and started to tell us he found the notes and would praise his tech for the way it was handled.  The tech had “pinched’ the tire and paid for the replacement out of his own pocket.  Having previously worked in a dealership, I know that is not the case and certainly isn’t the customers problem.  John went on to further emphasize that I now have a new tire. I am a certified mechanic and have worked on cars my entire life.  Because the car is four-wheel drive there is a drivability issue with replacing only one (1) tire at 25,090 miles .   SO BASICALLY THE CAN DAMAGE CAR AND NOT TELL YOU, LIABILITY ISSUE HUMMMM A LAWYER WOULD THINK DIFFERENTLY   Sadly, this is not the first time I have taken the care to Trend Motors and been deceived or dissatisfied with the service.   Shortly after purchasing the car, I brought the car into Trend Motors for irregular rotor wear at approximately 2,000 miles.  The rotors were glazed and scored.  I was told this was normal wear for that year and model but that a note of my concern would be added to my file. WHICH WAS NOT ADDED   On  May 19, 2020 I brought the car in because the rear driver’s side window was not functioning.   I was told there was nothing wrong.  That same evening, I arrived at Trend Motors, obtained the paperwork and key, located the car on the lot with the windows down and hood unlatched.  Within 2 days the window malfunctioned again this time stuck in the down position.  I found the Molex plug between the door frame and the body was not completely snapped together causing the malfunction. I was able to fix this easily and quickly repair.  GREAT TECHS I THINK NOT   On another occasion, I brought the car in for an oil change and tire rotation.  When I picked up the car, I learned that the tire rotation was not performed.  The tech stated it wasn’t needed.  I requested the work regardless of the recommendations outlined by Volkswagon and yet no call or discussion, just not completed. TECH DID NOT WANT TO PERFORM       John Lindstrom offered me a tire to replace the other side, however I have significate concerns about the integrity of the first tire and no confidence the second tire will be any better.   Lack of quality from the service department is a pattern at Trend Motors, but the latest act, being lied to and deceived, is something I cannot look past. Generally I would recommend  Volkswagen to anyone looking for a new car,  but after the way I have been treated by Trend Motors, I will think twice before making that recommendation again BUY HERE, SERVICE ELSEWHERE More

Thanks to Anthony Cagno for choosing the correct one. He understood what we looking for and provided us with great information and a very fair deal. He was always responsive and never pushy. understood what we looking for and provided us with great information and a very fair deal. He was always responsive and never pushy. More

Had a great experience at Trend Motors purchasing my new Atlas. Scott S and Mike made the car shopping and buying experience extremely easy and worked with us through the entire process. They explained all Atlas. Scott S and Mike made the car shopping and buying experience extremely easy and worked with us through the entire process. They explained all answers in detail and never once got flustered with all the questions we asked. Overall excellent experience at Trend and specifically with Scott and Mike. They were professional, honest and courteous and did all they could to secure us a good deal (best pricing out of all VW Dealerships we visited in Northern NJ). Will recommend this VW Dealership to anyone looking into purchasing a car. Thanks again, Scott S & Mike! More

The entire car buying process was great and it was a pleasure dealing with Anthony C. If you need a VW, make sure to ask for Anthony. pleasure dealing with Anthony C. If you need a VW, make sure to ask for Anthony. More

Overall excellent experience working with Trend for a certified pre-owned Volkswagen! They were professional, honest, courteous and prompt with an great deal. Thank you! certified pre-owned Volkswagen! They were professional, honest, courteous and prompt with an great deal. Thank you! More

Overall great experience from before my test drive to actually purchasing a vehicle everyone was lovely and so nice will be recommending everyone to trendmotors! Thank you so much and a special thanks to actually purchasing a vehicle everyone was lovely and so nice will be recommending everyone to trendmotors! Thank you so much and a special thanks to my sales person Anthony Cagno you were the best! More

Great experience. Anthony was a true professional. Phenomenal customer service and even better pricing. They beat every other dealerships price easily. Highly recommended. Will definitely be back! Phenomenal customer service and even better pricing. They beat every other dealerships price easily. Highly recommended. Will definitely be back! More

What a wonderful experience from start to finish!!!The team at Trend motors was extremely honest, professional, and helpful. A huge thank you to Brian Sheurs & Mike Ladenheim for all your help and guidanc team at Trend motors was extremely honest, professional, and helpful. A huge thank you to Brian Sheurs & Mike Ladenheim for all your help and guidance in the purchase of 2 new cars. It was a very positive experience and I would highly recommend heading over to Trend Motors to speak with Brian and Mike if you are looking for a new car. We couldn’t be happier!!! More

Quick and easy Had an appointment Tuesday at 10am found the car I wanted fiance paper work done and out was out to work at 11 30 am no time wasted good de Had an appointment Tuesday at 10am found the car I wanted fiance paper work done and out was out to work at 11 30 am no time wasted good deal upfront about financing option and add-ons . Arranged to pick up the car Friday at 9am car and paper work was ready when I came in due to the insurance snafu on my part it took a little longer to get everything done. Overall really good sale. Service department is top notch as Had to use it on my previous VW no issues. More

My wife and I went to Trend to look at the Atlas and from the second we got there our sales representative, Eryn Donati, was helpful, courteous, and respectful - not the typical car buying experience. Eryn h the second we got there our sales representative, Eryn Donati, was helpful, courteous, and respectful - not the typical car buying experience. Eryn helped us navigate our decision seamlessly and did everything in her power to get us the best price possible. We would 100% recommend Eryn and Trend. PS - my wife loves her new Atlas! More