Trend Motors Volkswagen

We had our 2012 Jetta in for it's 30,000 mile service. John Lindstrom, the service advisor, was very helpful and friendly. They took care of the service and a minor problem with one of the door service. John Lindstrom, the service advisor, was very helpful and friendly. They took care of the service and a minor problem with one of the door hinges. The service was prompt, as we waited for the car, and they had fresh coffee and bagels in the waiting area. We will definitely purchase from Trend Motors again in the future, and we have recommended them to friends and family. Great Dealership ! More

Ordered parts from trend motors through the VW site, Big mistake. First when I ordered the parts I was told I would be contacted if the price was more for shipping and second I said one week for delivery. a mistake. First when I ordered the parts I was told I would be contacted if the price was more for shipping and second I said one week for delivery. after 2 weeks I called and was told to call back. I sent a couple emails and no response. Finally I was emailed they where missing a part and could ship the rest if I wanted. A week later I had to call and ask where my stuff was again. I was told it was in boxes wait to be shipped. 2 days later if finally got shipped. I received my invoice and the shipping was more then originally quoted without a call or email saying it would be higher. So much for keeping my money local. Next time I'll use amazon, spend less and receive my order faster. More

Glenn Hagen is very knowledgeable and helpful! He made our car shopping experience effortless! This is the third car we bought from him at Trend Motors and we are still very happy repeat customers! our car shopping experience effortless! This is the third car we bought from him at Trend Motors and we are still very happy repeat customers! More

Our 2012 Passat is the second VW we have leased from Trend and the service continues to be superior. They have always been accommodating to schedule service appoints to meet my schedule, professional a Trend and the service continues to be superior. They have always been accommodating to schedule service appoints to meet my schedule, professional and a pleasure to work with. On my recent service appointment, Megan was every informative of what was to be taken care of, kept me informed while I waited and surprised me with the completion of the work in a shorter time then I expected. Before I left, Megan covered every detail of the work performed. The no-cost service maintenance on the 2012 Passat is a very nice bonus, as well. I can tell you that I have no question of being back at Trend for the next VW when my current lease is over! More

Brian was courteous and friendly from the moment I called to inquire about the car, to when he handed me the keys after finishing all the paper work. At no point during the inquiry/sales process did I feel to inquire about the car, to when he handed me the keys after finishing all the paper work. At no point during the inquiry/sales process did I feel pressured to buy or rushed to make a decision. Although this was the farthest VW dealership from my house that I have visited, the overall experience made it worth the trip. More

Every visit to Trend is great! I took my New /Beetle in for a 60,000 mile service and brake replacement. Jason, my service advisor explained what each procedure entailed thoroughly and clearly. He kept m for a 60,000 mile service and brake replacement. Jason, my service advisor explained what each procedure entailed thoroughly and clearly. He kept me updated as the service was being done. The waiting area at Trend is comfortable and up to date. Coffee and snacks are available. The staff is friendly and approachable. I feel more like a valued friend than I do a customer! For service as well as purchasing a new car, Trend Motors is the place to go!! They're the best!! More

Went on internet to look for the new Volkswagen GLI we wanted. Of the many dealers who responded, only Trend Motors responded with firm price! wanted. Of the many dealers who responded, only Trend Motors responded with firm price! More

I have to admit this is the first time I can say buying a car was enjoyable. Dean was a pleasure to work with and made the entire experience enjoyable. Yes I said enjoyable. Simon in finance was great also. car was enjoyable. Dean was a pleasure to work with and made the entire experience enjoyable. Yes I said enjoyable. Simon in finance was great also. Explained everything and no pressure to buy the "extras". I would highly recommend. Plus our certified VW CC is an amazing car. More

All of the staff of Trend Motors exhibited courtesy and kindness far superior to any "customer service" that I have experienced. I was new to this dealership, and needed an air conditioning (warranty) rep kindness far superior to any "customer service" that I have experienced. I was new to this dealership, and needed an air conditioning (warranty) repair, several days after my husband passed away. The Volkswagen Jetta that needed repair, actually was my husband's car, and I had intended to sell it, and continue driving my equally new Rav4. After experiencing the kind and respectful service at Trend Motors, I have decided to keep the Jetta and sell the Rav4.. Up until now, I had liked the cars equally well, but because of the service experience the Jetta is clearly the winner! Whatever customer service training program you subscribe to should be made mandatory for other companies! Thank you for this experience! More

Purchase 7 to 8 cars here, will never go back. The service department performace is so poor before you even get into have your car worked on. They will call you and tell you that your car is in need service department performace is so poor before you even get into have your car worked on. They will call you and tell you that your car is in need of service, you go down there (about 20 miles for me) and they tell you that your car doesn't need service......they just always seem confused. I like VW's but will never go back there, I kept thinking they would get better, but they didn't, always the same. More