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Treasure Coast Toyota Of Stuart
Stuart, FL
2,296 Reviews
Treasure Coast Toyota of Stuart: A Name You Can Trust
When it comes to quality cars at affordable prices, Treasure Coast Toyota of Stuart is a name you can trust. Our reputation is built on customer service both before and after the sale. We provide a hassle-free purchasing environment and strive to find the perfect car to fit your transportation needs.
New Vehicles
At Treasure Coast Toyota of Stuart, we have the Toyota and Scion vehicles you want. Camry's, Corolla's, Prius's, 4Runner's, Tacoma's, Tundra's and more – all at prices you can afford. We've built our 30-year reputation on friendly service and customer satisfaction, and will make sure you are 100 percent satisfied. During this past year, 93 percent of our customers have said they would definitely recommend us as a place to buy a vehicle. Our New Vehicles all come with a Lifetime Limited Power train warranty, unlimited Miles and Unlimited Time, good in North America and Canada
Toyota is so confident in the quality, durability and reliability of our vehicles that our new Toyota's come with a 36-month/36,000-mile comprehensive warranty, a 60-month/60,000-mile power train warranty and a 60-month/unlimited mileage corrosion warranty. For your convenience, our sales department is open Monday through Friday from 8:30am to 8pm, Saturday from 8:30am to 6pm, and Sunday from 11am to 5pm
Pre-Owned Vehicles
If you are in the market for a quality pre-owned vehicle, you'll find dozens to choose from at Treasure Coast Toyota of Stuart, with a wide variety of makes and models available at prices you can afford. We have a full-service finance department that works with more than 10 lenders to find the financing or leasing option that best suits your needs.
We also offer Toyota Certified Used Vehicles. When you purchase a Toyota Certified Used Vehicle, you're also buying the peace of mind of knowing that your vehicle is backed by the Toyota Certified Used Vehicle Advantage.
3-month/3,000-mile Comprehen
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,296 reviews
October 06, 2019
Deceptive sale practices... Bought 3 vehicle in 3 years from this dealer... thought they valued my business so when they offered a key for key exchange on my leased vehicle after Bought 3 vehicle in 3 years from this dealer... thought they valued my business so when they offered a key for key exchange on my leased vehicle after the first 12 months I had no reason to distrust them... especially considering there where 3 people that confirmed their offer including the GM of sales. To allow for this "deal" on my next vehicle they nearly doubled my lease rate over the leased vehicle I was trading in... which knowing I was a high mileage customer I was willing to agree to knowing every 12 months we would exchange before the vehicle value was too far depleted. Long story short, when the twelve month mark came up they dragged their feet for a few week and despite the best efforts of the newly assigned sales rep (had nothing to do with original commitments made) the sales leadership finally told him/me they would not honor their deal commitment... BUYER BEWARE... this sales leadership leadership team lacks integrity and knowingly engages in deceptive sales practices. If they will do this to a repeat customer what might they do to a one time buyer. More
by SteveD
Employees Worked With
Do not recall the name of the GM of sales who approved the original deal commitment
October 01, 2019
Scott helped me out of an impossible situation. I can not be more happy with the service and guidance which I received. I will be a customer of Treasure Coast Toyota for a long time to come! Scott’s my guy! be more happy with the service and guidance which I received. I will be a customer of Treasure Coast Toyota for a long time to come! Scott’s my guy! More
by Emma
Employees Worked With
Scott Wehr
September 21, 2019
Very pleased with sales agent Scott Wehr and the dealership Just prior to going to Treasure Coast Toyota I had been to another dealership, where I experienced the classical, almost comical, sleazy car sales app Just prior to going to Treasure Coast Toyota I had been to another dealership, where I experienced the classical, almost comical, sleazy car sales approach, deceptive pricing, mixed up facts, etc. I am very glad I decided to go to Treasure Coast, and even more pleased that I was fortunate enough to end up with Scott Wehr as my agent. He was very clear about everything, very pleasant, knowledgeable, and respectful. He didn't waste my time, and we very quickly and efficiently made a deal on a vehicle. I wish everyone who sold anything could be the same. Highest recommendation. More
by htp
Employees Worked With
Scott Wehr
September 16, 2019
Recently purchased certified pre owned vehicle. Salesman Scott Wehr was extremely helpful, patient, and professional. Don’t forget to read the fine print on internet advertising as pricing can be d Salesman Scott Wehr was extremely helpful, patient, and professional. Don’t forget to read the fine print on internet advertising as pricing can be deceptive. More
by Pz
Employees Worked With
Scott Wehr
September 15, 2019
Terrible Service Terrible Experience. Tested the vehicle I wanted and went to speak about numbers. The salesman, Steve, came back with initial numbers based on their h Terrible Experience. Tested the vehicle I wanted and went to speak about numbers. The salesman, Steve, came back with initial numbers based on their hypothetical interest rate, etc. which of course was not ideal. I asked to get to our desired price and he brought over the sales manager, Dougie, who said that he would help me get to the price I want by offering more on my trade in. Next thing I know, Steve, comes back and says basically "sorry, we can't do anything for you to get this lower" which I remind you was based on hypothetical credentials. I went home, and looked online and found the car I want in their inventory which was $3000 cheaper online. So I emailed the dealership (spoke with Jarrod) and told them what my situation had been at the store and what I was looking to achieve and that I was unhappy with the fact that they didn't asked to review my credit to see if I qualify for a better interest rate, they never came back on different trade in amounts, they never showed me any real numbers at all. The phone rep apologized and asked me to complete a financial application online. I did, and asked him to tell me over the phone if the numbers could work for me or not based on my info. He would not divulge over the phone and insisted that I come back in for a "VIP Meeting" where he promised I would meet with a different person and that they would review my actual financials with real numbers. I told him I didn't want to come unless he knew for sure I would be able to get close to the number I want and he assured me "things would definitely be better for me than the last go round". SO I went back. When I asked for Jarrod, Steve noticed me and looked perplexed that I was back. I told him what I found online and what Jarrod had said and that I did an application online and Steve was very frustrated and went to in his words "chastise" Jarrod for telling me to come back in. He then continued to tell me that the numbers are not going to change and that even though I applied he could not view my information and that "it wouldn't matter" and there was nothing for me to do. I asked to speak to a supervisor who turns out is Dougie from earlier who was in another meeting. Steve kept telling me over and over there would be no change and then showed me the calculator to say that I could do the math myself. Which was completely insulting as if I hadn't already done my research based on what I believe I would qualify for. I make $65k/yr, my credit is above 700 and have an established career. I am trying to not believe that my young looks (I'm 31 but look 24 according to Steve) prevented me from being able to make a negotiation on this vehicle or to be at least given the courtesy of looking at my actual financial info to see what I ACTUALLY qualify for since I went through the hassle of filling out the application. I will never ever do business with Treasure Coast Toyota because of this experience. More
by k.leighj
Employees Worked With
Dougie, Steven Silverstein
September 10, 2019
Christopher is a professional and a true gentleman. This was my first time ever purchasing a vehicle, and Christopher was very knowledgeable, professional, honest, and a true gentleman. He made my first This was my first time ever purchasing a vehicle, and Christopher was very knowledgeable, professional, honest, and a true gentleman. He made my first car buying experience stress-free and enjoyable. He presented me with all of the information that I requested and answered every question I had honestly and with my best interest in mind. More
by Jason
Employees Worked With
September 04, 2019
Terrible salesmanship. Liars . They will rip you off. They have been fined by the BBB for fraudulent practices. Be smart. Stay away from this dealership. . They will rip you off. They have been fined by the BBB for fraudulent practices. Be smart. Stay away from this dealership. More
by Col.Dennis
Employees Worked With
Aaron Amador
August 26, 2019
We Were Ripped off and Taken Advantage of by Treasure Coast This is a Summery of Our Dealings with Treasure Coast Toyota of Stuart . Once they get your money you are out of luck if anything happens. The Bette This is a Summery of Our Dealings with Treasure Coast Toyota of Stuart . Once they get your money you are out of luck if anything happens. The Better Business Bureau gives Treasure Coast Toyota of Stuart (TCTS) a rating of F, its lowest rating. It was the Worst Car Buying Experience in our more than 41 years of buying cars. The process made my wife angry, stressed out, frustrated, confused and to the point of crying. The Dealership Paperless Technology System (DPTS) was a nightmare turning a simple process of buying a car into a three-hour ordeal. DPTS kept freezing up and randomly changing data. IT people had to be called in to get it working which added to both the confusion and length of the process. On the last page of the final form DPTS unexpectedly changed my wife’s first name from Florcita to Patricia. There was no way to delete this so we had to start the process all over. DPTS caused us to have major physical and mental fatigue because to use it you have to lean over the edge of a desk and bend your neck straight down to stare at a flat screen embedded in its surface. The surrounding room and sales floor lights reflected off its surface. Half the time you could not read what was on it or what you were agreeing to from this awkward body position. In a short time our neck and shoulders started to ache and we both had a major headache of trying to read what was on the screen. TCTS did not explain the deal and they spent most of the time hard selling maintenance contacts. They refused to provide a printed copy of forms for us to review and said they only had digital format which they gave to us on flash drive. Thus we had no opportunity to review what we had signed or have any questions we might have had to be answered. You had to leave the dealership, take it home and review all the information on your own personal computer I did this and was shocked at what I found. I found that the flash drive contained not only our personal information, but also the personal information of a previous customer Yanet Rodriguez (so much for dealership protecting your personal information). I reviewed all of our forms and found numerous typos, corrupted data and completely wrong information. I tried to contact TCTS about the way we had been treated and to correct the wrong information DPTS had put on our forms. The General Sales Manager and Owner of TCTS failed to respond in any way to our numerous calls and letters. When we made four visits to the dealership- they were conveniently never there or unavailable to talk to us. We talked to Customer Relations Manager who expressed that she was so sorry this happened and would get back with us. She never did. On my last visit to TCTS I tried to talk to the most senior manager that was available. The result of my request was they sent out a low-level Junior Salesman with a condescending attitude who said he could do nothing and I would have to take it up with General Sales Manager and that he is not here right now. Because of all the above we feel we have been taken advantage of and ripped off. Under normal conditions if we should have been able to review the deal and have any questions we had answered. But we were never given this chance. If we had been able to do so we would not have bought the car or signed any forms of a deal that clearly benefitted the dealership at our expense. We will never deal with this dealership again Details of my Complaint Worst Car Buying Experience in more than 40 years of buying cars # We feel we have been taken advantage of and ripped off # What should have been a simple matter turned into a three-hour ordeal? # While saving the dealership a lot of money not having to print any documents, its DPTS was a nightmare for any customer 1). It kept crashing and more than once we had to start over from the beginning 2). The process was frequently interrupted as they had to call in several other people to deal with glitches in system 3). As the customer you have lean over the edge of a desk and stare at a flat screen. Half the time you could not read what was on it or what you were agreeing to from this awkward body position. You neck and shoulders were soon starting to ache and you got a headache from eye strain of trying to read what was on the screen. 4). We assumed we would have the opportunity to review everything before it was finalized. We assumed wrongly. The deal was not explained and much of the time was spent trying to sell maintenance packages. At this time we had no idea what they were offering for our old car, what the new one would cost and what the interest rate would be. We were not able to find this out until the next day when I reviewed the information at home. 5). With a sight of relief that we were on the last page of the final form, the DPTS randomly changed my wife’s first name from Florcita to Patricia. The process was halted and after conferring with several people it was determined once the system did that you could not just delete it but had to start all over again. At this point we had been at the dealership more than two hours, part of which was sitting in an awkward position staring at a computer screen with hard to read text and numbers. It was near 8PM. Talk about mental and physical fatigue as we were forced to do it all agin. We both were in a mental fog. 6). After we had finished I requested a printed copy of everything we had just filled out so I could review it. They refused to do this saying it’s all now in digital format. They then handed me a flash drive that supposedly had all of our files Flash Drive Contents > The next morning I opened flash drive and was shocked at what I found. Not only did I have our documents, but those of a previous customer Yanet Rodriguez. Some much for the dealership claim of protecting your privacy. > I reviewed all of our documents and found them filled with numerous typos and wrong information- misspellings my name four or five times, wrong insurance coverage and driver’s license numbers, etc. etc. > I figured if I talked Fil Catania, General Sales Manager’s we could resolve some of these issues Dealing with Treasure Coast Toyota of Stuart * After numerous unsuccessful calls to try and reach someone, I physically drove to the dealership to have a face-to-face contact to help resolve these issues. That is a 30-mile trip and over an hour travel time each trip. The result of these visits was lip service, misinformation and attitude of that is your problem and not ours. * Fil Catania, General Sales Manager 1). Called him four times, got the receptionist who took my name, number and reason for calling. He never returned any of the calls. 2). Physically went to dealership four times and asked to talk with him. He was conveniently never there or unavailable to talk to us. a). I was told he was in all day meeting and was not available. Come back Tuesday b). He just went to lunch. Come back in a couple hours c). He is in Italy * Amber Woods Owner Treasure Coast Toyota of Stuart Having no luck with Fil Catania, General Sales Manager’s I sent a number of letters to Amber Woods Owner Treasure Coast Toyota of Stuart and hand delivered them to the dealership so there be no possibility of them being lost in mail. Almost six months later she has yet to reply to any of them. * Shantel Ewards Customer Relations Manager Talked with her and she said. She was so sorry this happened. I will be working on your problems and promised to get back with you and take care of this. But she never did. Scripted Lip Service * Eric/Derk Salesmen Low Level Junior Salesman In frustration I made one final visit to the dealership to try and resolve this situation. I asked the receptionist to talk to Fil Catania, General Sales Manager. I was told he had been on vacation in Italy for more than two weeks. I then asked to speak to the most senior manager available about a problem I was having. She went to one of the office and short time later a young man came out and introduced himself if memory serves right as ether Eric or Derk. He asked what was up. I explained the problem and showed him a copy of one of the letters I had sent to Amber Woods Owner Treasure Coast Toyota of Stuart. I asked him what the dealership was going to do about this? When I asked him this his expression change from one of bored indifference to that one of a person who suddenly smelled something gone bad. He said he was just a junior salesman (so much for seeing the most senior manager) and he had no power to do anything. He said he would have to ask his manager what to do. He got up and went into the office he had just came out of. A short time later he came back out and sat down. He said his manager said that I would have to talk to Fil Catania, General Sales Manager. I asked to speak with him. He is in a meeting right now you will have to come back later, in a day or two. I was tempted to ask if meeting was in Italy (where according to the receptionist he was vacationing), but decided it would be a waste of time. Because of all the above we feel we have been taken advantage of and ripped off. We should have been able to review the deal and have any questions we had answered. We were not allowed to do this. Under normal conditions we should have been given printed copies we had signed (Treasure Coast Toyota of Stuart refused to do this) and been able to review all the information. But we were never given this chance. Under normal circumstance if we had been able to review the deal they were offering we would not have bought the car or signed any forms of a deal that clearly benefitted the dealership at our expense. More
by Al
Employees Worked With
Shantel Edwards
August 17, 2019
Treated with disrespect lied to. I have Metastatic Breast Cancer. And I’ve leased 2 cars from this dealership. Have recommended one person and I was ready to send another friend to I have Metastatic Breast Cancer. And I’ve leased 2 cars from this dealership. Have recommended one person and I was ready to send another friend to purchase a car. I leased my 2019 Corolla on January (May be mistaken). But was diagnosed with MBC on March 2019. I kept in contact with the sales rep. that helped me out. I spoke with him concerning my lease agreement, being that what I have will eventually kill me. And purchasing a car would be better off in the long run. Yesterday he called me and said “you’re blessed because you’ve been approved for a 2020 Corolla. Come down and pick it up. I live in Vero Beach so the drive was a bit too long for me under my condition, so I took a friend with me in case I’d needed her help with driving. I specifically Said I was looking for a Yaris for two reasons to lower my payments and the comfort. He said there’s no Yaris come down the car is yours. So I brought my friend. He said it again with her present. I was so happy and relieved We went out and chose the car and color. Then he said drive both cars home and then bring the 2019 Corolla back here within 2 weeks. I didn’t understand that. Then the clouds began to build up indicating that it was going to rain cats and dogs. He said “drive home before the rain comes in because this rain is going to be rough, I’ll bring you the car tomorrow (Saturday) morning with the paper work, to sign . I said I’ll do it now. He said no go home This morning he texted me “ the bank wants $600.00 you can’t get the car. Friday he didn’t say that, he called me and told me “you’re blessed because you’re approved for a 2020 Corolla all you need to do sign the paperwork. Again I said I rather buy a Yaris. So I drove about 41 miles for what? To be embarrassed and humiliated. Then to top it off he had the sales manager phone me with a story that didn’t make sense. Telling me that they reduced the price $5,000 of the Corolla specially for me. And that the sales person had me Preapproved not approved. How fast the story changes. I told him with respect that wasn’t what happened. Now he’s having the managers in Treasure Coast lying for him, because he’s lying to them. I would appreciate this corrected. He had me believe that I was taking one load off my shoulders. . He knows with what I’m struggling with, what he had me do was humiliating. He had me there for about one hour knowing that he wasn’t telling me the truth and he sent me home empty handed. I’m so discouraged, hurt, and ashamed. . I don’t recommend Treasure Coast Toyota in Stuart, Florida. By the way that morning I was in Vero Beach, Toyota getting my 10,000 mile oil change. Because driving to Stuart was going to be to much for me. Friday August 16, 2019. More
by Elenapr
Employees Worked With
Miquel
August 08, 2019
Very Satisfied! Neville was a breath of fresh air for any car buyer. His passion for customer satisfaction is top notch. He made us feel like we were the most impor Neville was a breath of fresh air for any car buyer. His passion for customer satisfaction is top notch. He made us feel like we were the most important customers he's ever serviced (although we know he had other customers as well). We love our new car. He's definitely our go-to for future car purchases! More
by VMT21
Employees Worked With
Not sure of the spelling but Acryelleus? in finance., Neville Silvera
