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Treasure Coast Lexus - Service Center
Ft Pierce, FL
3,232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,232 Reviews of Treasure Coast Lexus - Service Center
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March 05, 2019
Remarkable Service From the time you drive in the Service area to the time you pick up your car, you are treated very special. You’re greeted by friendly personnel that From the time you drive in the Service area to the time you pick up your car, you are treated very special. You’re greeted by friendly personnel that directs you to a service manager. He tells you exactly what the service crew will do to your vehicle and the approximate time of completion. While waiting for your car, you are treated to an array of snacks and drinks. This dealership knows how to make you very comfortable while you wait. i love going there because of the first class treatment I get. More
by DABILLE70
Verified CustomerEmployees Worked With
Rafael Salcedo
March 04, 2019
World's Greatest Car... and Dealership! We bought an RX 350 Lexus in 2013 at Treasure Coast Lexus. It is, simply the best car we have ever owned (traded a BMW X-5 which fell apart). Never We bought an RX 350 Lexus in 2013 at Treasure Coast Lexus. It is, simply the best car we have ever owned (traded a BMW X-5 which fell apart). Never a problem, best ride, best ergonomics, etc., etc. And the Treasure Coast Lexus Dealer, this is the "creme de la creme" of dealers. Free wash whenever, free cafe while waiting the 20 minutes for the wash, great people, great service, etc., etc. We are one hundred percent satisfied with this car and this dealership... you could be too. More
by ALLMAN.LARRY
Employees Worked With
Robert Collier, Carlton Duncan
March 04, 2019
Happy Lexus owner Dealership has consistently provided great service! The purchase experience was smooth and all employees were helpful. Since the purchase, there have Dealership has consistently provided great service! The purchase experience was smooth and all employees were helpful. Since the purchase, there have been two scheduled services on the car. These scheduled services were by appointment and were on time and completed by the time estimated by the service staff. More
by RSS
March 03, 2019
Efficient and caring. The service was very good. Kathy Register was very informative and understanding. Carlton Duncan was very patient in demonstrating the controls of a The service was very good. Kathy Register was very informative and understanding. Carlton Duncan was very patient in demonstrating the controls of a similar vehicle to me. More
by DESYWEB
March 02, 2019
Quick PM Luis was great in handling my questions and issues to look over my car before starting a 1,400 mile trip back to New England. Luis was great in handling my questions and issues to look over my car before starting a 1,400 mile trip back to New England. More
by tsd13048
Employees Worked With
Luis
March 02, 2019
60,000 Mile Service Performed Robert Collier was ready for my car to be serviced at 8 AM. I decided to wait on my car instead of having a loaner. The waiting area is very pleasan Robert Collier was ready for my car to be serviced at 8 AM. I decided to wait on my car instead of having a loaner. The waiting area is very pleasant and relaxing. My car came back serviced and washed like new. As always, my experience with Treasure Coast Lexus is great. More
by Donna Naglreiter
Employees Worked With
March 01, 2019
Super Professional had a vibration/rattle in the drivers side door.. normally not the type of problem a dealership would spend a lot of time on... from service director had a vibration/rattle in the drivers side door.. normally not the type of problem a dealership would spend a lot of time on... from service director Robert Collier to Kevin Buster technician much time was spent. Joe Loverso, diagnostic specialist had to be called in to assist. They spent hours trying to resolve the problem. When i picked up the car, Joe took a test ride with me and eureka the noise was gone!! On the way out, Scott O'Keefe, the manager of fixed operations assured me that if the problem came back, they would have no problem swapping out the door panel if necessary...This whole group couldn't have been more helpful and more professional.... thanks guys... More
by bobf48
Employees Worked With
robert, kevin, joe and scott, Gary Mariarossi
March 01, 2019
We felt special We came in to replace battery. No problem, no questions asked. We were told battery was covered by warranty. We received quick and courteous servic We came in to replace battery. No problem, no questions asked. We were told battery was covered by warranty. We received quick and courteous service. More
by DandE
Employees Worked With
Kathy Register
February 28, 2019
Missing LS460 I brought my Lexus LS460 In for a check up and discovered it qualified some new interior work due to issues with the leather. Great, no problem. It I brought my Lexus LS460 In for a check up and discovered it qualified some new interior work due to issues with the leather. Great, no problem. It has been 4 months, yes, 4 months, and no idea when or if I will see my car again. I have had no calls, no updates, and only know my car still exists if I call the dealership. Meanwhile, I am paying insurance and my car is losing value as time goes by. 4 months! Ridiculous! Such a shame that I cannot get any answers about when the part is to arrive or a timeline. I went to the dealership a month ago, and got no answers, nor have I heard anything. The only excuse I could get was that I was not the only owner waiting on said interior part. Terrible communication and they claim to have no answers to give. Beware! I have had great service in the past, but them keeping my car for over 4 months with no idea when I will get it back is unacceptable. After reading the response from Treasure Coast Lexus, I have a response of my own. First, thank you for your quick answer to my review. I received two phone calls immediately following the review. I do thank you for your quick response as well. While I sincerely appreciate Lexus replacing the interior parts, it was the right thing to do, or I'm sure it would not be happening. If other prospective buyers had seen the gummy interior, I feel that it could affect someone's buying choice! Since your response included that I am receiving the new parts at no charge, I feel I need to respond to that as well. To me, it truly does not matter if I were paying the 10K or if the parts offered at no charge. It is still unacceptable that I have no answer as to when the parts will be available. My immediate family and I have been driving Lexus vehicles for years, having spent almost 500,000 dollars to do so. We have always made this choice because we believe in these wonderful luxury cars and SUVs. It is difficult to continue with that belief when I cannot find anyone that knows the answer to such a minor problem. Having a dealership that can readily answer questions about service to a vehicle is paramount when choosing to buy. It is my understanding that one of the door panels has been replaced and that the other door panel arrived at your dealership in an incorrect color. My 460 is a fine vehicle, not some junker with four wheels that I would use to get from place to place. Even though it is aging, it still has low mileage and is garage kept for the duration of my ownership. Scott understood why I would insist that the repairs be completed prior to my removing it from your dealership for that reason. I find it incomprehensible that not one person at Treasure Coast Lexus has the contact with the company to know when the part will arrive. No one has a clue, nor does anyone seem to know how to find out. Is there someone, a district supervisor perhaps, that could assist with this issue? In such a large, trusted brand as Lexus, I cannot understand how not one person has any idea when a part will arrive! This does not give me, or I would think any other Lexus owner, confidence in the brand if an answer to such a minor question as to when a part will arrive cannot be answered. I have spent my career dealing with the public, and would not enjoy the success I have if I ran my businesses like this, unable to answer guests questions. I believe someone could've tanned the leather and imported it from Tibet by now! Please forward me the name of the next person up the totem pole who might be able to answer my question. I am not in town right now but will make a decision as to what to do about removing the car from Treasure Coast Lexus. Again, I have had good experiences in the past with the team at Treasure Coast Lexus. Randy and Robert have always been most helpful. I think anyone could understand my frustration with this issue. Thank you. More
by BETH7
Employees Worked With
Robert Collier, Scott O'Keefe
February 27, 2019
Their experience and best on this trip Had my SC 430 brought in for the recall of the airbag plus I received a oil change or 60 some dollars but my $20 discount was not applied I don’t unde Had my SC 430 brought in for the recall of the airbag plus I received a oil change or 60 some dollars but my $20 discount was not applied I don’t understand why if it was an oversight I needed correct it More
by Verojohnny
Employees Worked With
Robert Collier
