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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,088 Reviews

3,088 Reviews of Treasure Coast Lexus - Service Center

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March 21, 2024

My car still wasn’t fixed right,that was the third it went there. It’s been a week and they don’t even call me to let me know what’s going on More

by Jeannie williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelleigh Congdon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Treasure Coast Lexus responded

Jeannie, I'm sorry to learn about your ongoing car issues and the lack of communication you've experienced. This isn't reflective of our commitment to customer service or quality workmanship. We'd like a chance to make things right - please reach out directly so we can discuss this further. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

March 21, 2024

The price l was charged for my 40,000 mile maintenance was more than 30% higher than the price quoted on the dealer website. Not good, I felt like they were taking advantage of me. More

by LAWRENCE.COZZOLINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Treasure Coast Lexus responded

Lawrence, this feedback is disappointing to receive and does not reflect our commitment to honest, fair and transparent pricing. I would be grateful for the opportunity to speak with you about these concerns directly and clear up any confusion. Please give me a call when you can. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

March 20, 2024

Satisfied with service, David explained need for future repairs. David was very informative and pleasant. More

by HOWMAR6
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Seifert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Treasure Coast Lexus responded

We're so happy you had a satisfying service experience at Treasure Coast Lexus! It's great that David provided informative and pleasant assistance, and we look forward to seeing you next time!

March 19, 2024

Great service, nice people! I drive up from Jupiter because of the great service. Excellent! More

by Smsams
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Trochez Galindo
Mar 19, 2024 -

Treasure Coast Lexus responded

We're glad you've enjoyed working with our team! We appreciate your kudos and look forward to seeing you for another great service at Treasure Coast Lexus. Thanks for taking the time to come see us!

March 17, 2024

Kathy Register as always is spot on with timing and listening. My car was returned to me in pristine condition. Thank you so much. More

by MLGOFJUPITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Ramnerine
Mar 18, 2024 -

Treasure Coast Lexus responded

We're glad to know that Kathy was able to provide you with a great experience at Treasure Coast Lexus! It's wonderful to hear your car is back in pristine condition. Thank you for the review!

March 17, 2024

Here for the winter season. Needed regular maintenance service. The only gripe I have is the same for all dealerships, you make an appointment, all you have to do is rotate tire More

by yves0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Treasure Coast Lexus responded

We appreciate your feedback and understand where you're coming from regarding the wait time. We strive to provide efficient service at Treasure Coast Lexus, while also ensuring everything is done thoroughly for our customers' vehicles. Thank you for choosing us!

March 16, 2024

Everyone was warm and welcoming. The people were all very friendly and professional. Would definitely recommend your dealership. More

by apaccione57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Treasure Coast Lexus responded

Thanks for the recommendation! We're glad to know you felt welcomed at Treasure Coast Lexus. Our team appreciates your kind words and we hope to see you again soon!

March 16, 2024

As a loyal South Florida Lexus customer for over three decades, I've consistently enjoyed excellent service from their service departments. However, since moving to the area within the past year, my recen More

by Porque23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Trochez Galindo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Linda McCullough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Treasure Coast Lexus responded

I'm very sorry to read about your recent experience. The issues you've mentioned are not reflective of the service standards we aim to uphold, and it's disappointing that you've been left feeling this way, especially as a long-time Lexus customer. We'd like the opportunity to make things right - please reach out so that we can discuss this further and address any outstanding concerns. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

March 15, 2024

Best Lexus experience - David in Service is outstanding! Lounge area very welcoming .. the atmosphere in the dealership in unmatched in Florida! More

by gsosings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Seifert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hope welcoming us!
Mar 15, 2024 -

Treasure Coast Lexus responded

We're delighted to know you had a top-notch experience with David in our Service Department at Treasure Coast Lexus! We strive for an inviting atmosphere. Thanks for the great review!

March 15, 2024

Easy peasy Fast smooth and convenient process… David and the staff was awesome They also cleaned my vehicle very well Awesome service dept More

by JADA_PATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Seifert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Treasure Coast Lexus responded

Jada, it's great to know that you found our process at Treasure Coast Lexus smooth and convenient. We're glad David and the team could assist! Enjoy your freshly cleaned vehicle!

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