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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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May 01, 2020

Excellent and quick service. They care about their customers and it shows. They are very informative and do an amazing job at making you feel a part of the Lexus family. More

by Madex7890
Recommend Dealer
Yes
Employees Worked With
Robert
May 01, 2020

Excellent Service Came to pick up my car on time got a phone call when they were bringing the car home right on time. Gave me a nice car to use while they service my ca More

by RUTHLES88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 30, 2020

Best service visit yet. Quick and informative Along with a possible purchase opportunity was presented looking at new inventory. Hope we can make a deal in the future. More

by JAURE_68
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seymour Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Register
April 30, 2020

rudeness of manager I've reported the issue on this last visit three times so far and no response. This is the 4th! I was required to bring the car back as a part wasn' More

by magda
Recommend Dealer
No
Employees Worked With
don't remember but the last one was the service manager--at least that's who I asked to speak with.
May 11, 2020 -

Treasure Coast Lexus responded

Dear "Magda" My name is Scott O'keefe and I am in charge of the Parts and Service Department here at Treasure Coast Lexus. Thank you for taking the time to write your review and let us know about your visit. I am so sorry that we disappointed you during this visit. We take great pride in providing exceptional service but it is obvious that we dropped the ball and did a poor job when you were here. It is certainly not our goal to make any Guest upset and I do sincerely apologize for doing that to you. I do appreciate your time to let us know about our poor performance. If you did not let us know then we would never have the opportunity to correct this, so thank you. I would also like to communicate with you directly about your experience and more importantly what I can do to fix it for you. My email is below if you would like to contact me. Thank you. Respectfully, Scott O'Keefe Service Director-Treasure Coast Lexus sokeefe@treasurecoastlexus.com

April 30, 2020

Thorough and excellent The only disappointment is the requirement that I have to write a twenty five word essay. You should remove this requirement a it can only annoy your More

by HTMORTIMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know any names
April 30, 2020

Service requested I had a problem with flashing red light on battery. My battery was only 18 months old and if it was not a bad battery then it had to be the alterna More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
April 28, 2020

never disappoints Thank you KathyRegister service director for taking care of my two Lexus 350 vehicles. Thank you for having valet service and driver Alan. You alwa More

by luvmylexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register and valet driver Alan
April 28, 2020

Good, but . . . Unfortunately, when air was put into my tires, two of the caps were not replaced. I am hoping to get them replaced next time there. More

by MAR324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember service woman's name.
April 27, 2020

Great service Easy to schedule the appointment, The service was completed in the time estimated. Everyone was friendly and the building was clean and inviting. I More

by MAE21119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy
April 26, 2020

Very professional staff I would highly recommend this dealership, we’ve never had anything but a positive experience. I’ve dealt with other Lexus service dept. & sales but T More

by ALLENW8626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
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