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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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July 03, 2020

Kathy is always nice and accommodating! Your driver Alan a real gentleman. Lexus always provides great service. I’m will always be a Lexus driver. More

by CINDYLEWIS731
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2020

Rafael is my advisor and is great! I was met by a masked women and called when my car was finished. Fixed a nail in my tire for minimal cost. More

by LIZWAY7
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik
July 01, 2020

Excellent experience dealing with Treasure Coast Lexus. Our car was scheduled for service and we received prompt, professional service from start to finish. Robert is great! Our car was returned in pristin More

by Rosanne C
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert in service
July 01, 2020

Treasure Coast dealership has been extremely helpful, friendly and has catered to my needs. I will definitely in the future be looking at electric Lexus. More

by TANYA.KNAPPMAN
Recommend Dealer
Yes
Employees Worked With
Robert Collier
June 30, 2020

Transmission in 2019 E350 Everyone was polite and professional,but you did not fix my problem. The car shifts gears every time you step on the gas. Very frustrating. More

by fjponte
Recommend Dealer
No
Employees Worked With
Cathy Register , Joe Laverso
Jul 06, 2020 -

Treasure Coast Lexus responded

Dear "fjponte", I am very sorry to hear that you are frustrated by the performance of your 2019 ES. I did check with our Service Department and Joe Loverso explained to me that he took an extended test drive with you in your car and then drove with you in one of our 2019 ESs. He told me these 2 cars drove the same and that you both concluded that the way the car drives is simply the characteristics of that model and there was nothing that was 'wrong' with your car. I'm sorry you are not happy with the drive. I can not change that but if you would like I can help you trade out of your current car into a model with a ride that you like better. My contact information is below if you would like to explore this option with me, I will do all I can to help you with this. Respectfully, Gary Mariarossi Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

June 29, 2020

Great team at Treasure Coast Lexus! I always enjoy my services and time spent here. The staff is always very friendly and willing to help! Thank you! More

by Nicholewag
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
June 28, 2020

The factory recall was terrible, but your staff featuring Kathy Register was fantastic. I was unable to drive my car for three months due to the factory replacement part being unavailable. More

by SOHIGHLAND
Recommend Dealer
Yes
Employees Worked With
Kathy Register
June 26, 2020

We are very pleased that we purchased our Lexus there. They go out of their way to please you. Even though we are 40m+ miles away they pick up our vehicles and bring us a loaner. Great service and great d More

by DRMNJ
Recommend Dealer
Yes
Employees Worked With
Gary Mariarossi
June 26, 2020

Very negative start ended well The windshield replacement on my 2019 ES350 started off with Luis Pedraja. Luis was not helpful at all. He wrote two caustic emails. We had several ve More

by charliebelcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Pedraja, Heather Halford, Kathy Element
Jul 06, 2020 -

Treasure Coast Lexus responded

Mr. Belcher, Thank you so much for taking the time to write your review. Thank you for your kind words about Heather and Kathy. They both do a great job for us and our Guests. I want to also thank you for your honest feedback regarding Luis. It is only with this type of input when we do a poor job that we have the opportunity to improve. If you hadn't brought this to my attention then I would not have known it had happened and then I would not have had the opportunity to fix it. Going forward, I will always remember the question you asked me. "What does the 'E' in email stand for?" Thank you again for your time and for your feedback. We will work to do better in the future. Gary Mariarossi General Manager Treasure Coast Lexus

June 26, 2020

Always greeted by cheerful and friendly staff. Service advisor was well prepared for our review meeting. He handled special requests quickly and responded promptly once the car was ready for pick up. More

by Joseph
Recommend Dealer
Yes
Employees Worked With
Robert Collier
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