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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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August 06, 2020

Excellent Service Robert was fantastic from start to finish. He made everything very easy and I was in and out in no time. He handled all the details of the warranty wo More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Aug 06, 2020 -

Treasure Coast Lexus responded

Julie, thank you for taking the time to review your 5-star experience with Robert. At Treasure Coast Lexus, our team is committed to offering top-notch service for guests and we're so glad that came through to you. We look forward to working with you next time!

August 06, 2020

Great customer service ! Excellent work for years! I don't have to say anything else. Ah, the place is very clean! Rafael is a great help! More

by TONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Aug 06, 2020 -

Treasure Coast Lexus responded

Tony, thank you for sharing your feedback for Treasure Coast Lexus. We're proud to have had your business for so many years and are thrilled to hear that Rafael consistently takes care of you. See you next time!

August 06, 2020

Very pleasant, professional staff.Comfortable waiting Very pleasant, professional staff. Comfortable waiting area. Loaner car was waiting and paper work was easily completed. The work was perform More

by RCCASHILL
Recommend Dealer
Yes
Employees Worked With
Mr. Salcedo
Aug 06, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to share your experience! We are so proud to have earned your business and we hope to do so again in the future. Safe travels from all of us here at Treasure Coast Lexus!

August 06, 2020

Professional answers to questions screaming of inexperience! Skilled employees filled with kind hearts. I cannot thank them enough for helping me navigate through a world that was formerly handled by my husband. More

by DEANNANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy and Bruno
Aug 07, 2020 -

Treasure Coast Lexus responded

Hi Deanna, thank you for trusting us and for leaving such a kind review. We're grateful to have you as a Treasure Coast Lexus customer and look forward to taking care of you in the future.

August 06, 2020

Your service is superior. I did receive a loaner that Your service is superior. I did receive a loaner that wasn’t exactly “clean”. The front passenger door pocket contained A used empty water bottl More

by PSWICICKI
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 07, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us your feedback. Customer safety is our number one priority here, and I will be sure to share this with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to send me an email. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

August 05, 2020

Kathy Register was courteous, knowledgeable and a big help. I always been satisfied with Kathy. Every one in the Dealership as been very courteous to me. More

by sestajoe
Recommend Dealer
Yes
Employees Worked With
Kathy Registrar
Aug 06, 2020 -

Treasure Coast Lexus responded

We're so grateful to have you as a loyal Treasure Coast Lexus customer, Joe! We love to hear that you've always gotten exceptional service from Kathy and the rest of our team. Thank you for continuing to trust us with all your repair and maintenance needs!

August 04, 2020

Coming to treasure coast was the best decision I had made regarding the service of my car, great customer service, mr Salcedo provided me with great cs More

by qcarajo2u
Recommend Dealer
Yes
Employees Worked With
Mr Salcedo
August 04, 2020

Recall I had three recalls for my car. Lexus picked up the car, offered me a loaner (which I didn’t need). They repaired the problems and cleaned and filled More

by fishmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
August 03, 2020

Mr. Collier serviced my 2019 350 SUV Lexus in July of 2020. He is not only very customer friendly but also very knowledgeable in the field of service, recalls and repairs. He is very familiar with the ma More

by PARIS
Recommend Dealer
Yes
Employees Worked With
Robert Collier Service Dept
August 02, 2020

I wouldn’t even give this dealership a 1 star on the rating. They are very unprofessional and do not stand by their word. I will never recommend them to anyone. More

by mimiwalser
Recommend Dealer
No
Employees Worked With
Carlton Duncan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Aug 03, 2020 -

Treasure Coast Lexus responded

Dear Mimi Walser, I am so sorry to hear how disappointed you are. We take great pride in providing exceptional customer service so we are very surprised and upset when we let a Guest down. Looking at your file I did see that you had 2 recalls on your RX. That is very frustrating. It appears that both times we picked up your vehicle, dropped off a new loaner car for you to use, fixed the recall, washed your car, and then dropped it back off to you. It also appears that we have done the same pick up and drop-off for you when you had regular maintenance like oil changes due. To do all of that and still have you upset is very disturbing to me. Please contact me at your earliest convenience, my contact info is below, and let me know what else I can do to help. Thank you very much for taking the time to write your review. I'm sure you are very busy so we appreciate the time you have taken to let us know how you feel. It is only through honest feedback that we can improve so thank you. I look forward to hearing from you. Respectfully, Gary Mariarossi Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

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