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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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January 21, 2021

I waited 4 hours to get my oil changed. In addition, I was not updated the whole time. There was no introduction by the service member, which was problematic since this was my first time at this location. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Salcedo
Feb 04, 2021 -

Treasure Coast Lexus responded

Anna, I am concerned by this feedback, as this does not sound like the efficient, attentive service we expect for our valued customers. The satisfaction of our guests is our top priority, so I am sorry that our team failed to deliver a five-star experience on this occasion. I appreciate you taking the time to share your feedback and we will use it to improve for the future. If I can help you in any way going forward, please feel free to contact me. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

January 21, 2021

great customer service , keven was excellent they took great care of me and they were also very honest not to mention great complimentary detailed wash to my car More

by gvaldes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven Sweeney
Jan 21, 2021 -

Treasure Coast Lexus responded

It was our pleasure to assist you! Thank you so much for sharing this feedback about your recent service visit to Treasure Coast Lexus. We look forward to working together in the future.

January 21, 2021

The waiting lounge is clean and comfortable . However, the waiting time for the mechanics to complete is too long. Thank you for coffee and snacks. Most coupons are not acceptable although they are Lexu More

by BGMAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Feb 01, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us this feedback. We do strive for efficient service here, and we will be sure to share this with our team to ensure we improve our speed in the future. We look forward to the next opportunity to impress you!

January 21, 2021

I just wanted to say that the service was A+. From the beginning too end. The Lexus service is really top notch can't wait to go back. More

by lantz212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ramnerine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Salcedo, Robert Collier, Keven Sweeney, Justin Bianchi, Joseph Loverso, Hope Wilson, Sandra Garcia
Jan 22, 2021 -

Treasure Coast Lexus responded

Thank you for your confidence in our team here at Treasure Coast Lexus! It was our pleasure to provide you with top-of-the-line service and we can't wait to welcome you back next time. Drive safely and have a great day!

January 20, 2021

Outstanding service. I wouldn’t have no time to go to the dealer due to work activities,the valet service is the best way to go! More

by RONYTOUSSAINT
Recommend Dealer
Yes
Employees Worked With
Keven Sweeney
Jan 21, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Treasure Coast Lexus, and we look forward to your next visit!

January 19, 2021

I love TC Lexus. Robert Collier is so customer service I love TC Lexus. Robert Collier is so customer service focused. Truly appreciated. Especially during these times when is hard to find positivity a More

by JUSTJULIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Jan 19, 2021 -

Treasure Coast Lexus responded

Thank you for sharing your feedback for Treasure Coast Lexus. We strive to deliver exceptional service and it is great to hear that Robert is doing his job right!

January 17, 2021

Very please, felt welcomed, service was prompt and efficient. My initial visit when I first arrived was not so welcoming Robert was better with welcoming me More

by ROLLEWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Jan 18, 2021 -

Treasure Coast Lexus responded

Thank you for allowing us another chance to earn your business. We are delighted to hear that Robert delivered excellent service. Our team at Treasure Coast Lexus wishes you safe driving and we hope to see you again!

January 16, 2021

The folks including Robert Collier were friendly and courteous. Although it took a bit of time they accomplished the recall problem correction and gave the car a good wash. More

by Boblexusreview
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Jan 18, 2021 -

Treasure Coast Lexus responded

Thank you for coming to Treasure Coast Lexus for your recall repairs! We are very happy to hear that you received friendly service from Robert and our team. Hope to see you down the road!

January 16, 2021

Excellent service. Very friendly & efficient staff at every position. Rafael follows up with every aspect of service. Love the clean car when work is finished More

by TBAGT45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Jan 18, 2021 -

Treasure Coast Lexus responded

We couldn't have asked for a better review! It's wonderful to hear that Rafael and the rest of our team always take such good care of you and your vehicle. Thank you for your confidence in Treasure Coast Lexus!

January 16, 2021

First time customer, when Service Desk attendant says Client Manager will be with you "in a minute" and it becomes an hour and a half later in reality? No seating options outside in a pandemic? No direct More

by John
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathy Register
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Treasure Coast Lexus responded

John - I'm very sorry that we didn't leave a better first impression. We strive to deliver timely service and want our guests to feel comfortable during their visits, so I appreciate you bringing these concerns to my attention. I hope that you consider allowing us another chance to impress you. If there is anything that I can help with, please contact me directly. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

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