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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,232 Reviews

3,232 Reviews of Treasure Coast Lexus - Service Center

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March 26, 2021

I have always been amazed at the great customer service I receive every time I call Treasure Coast Lexus for service. From the initial call, valet and service rep I could not ask for more. The service and at More

by DEBORAH-2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Treasure Coast Lexus, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 26, 2021

Friendly service staff. Was not made aware how long the service would take when appointment was booked. Really didn’t like the service options in a text form. Service writer didn’t go over what was done, More

by Lmpierre18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo, Hope Wilson
Mar 29, 2021 -

Treasure Coast Lexus responded

Thank you for taking time to share this feedback about your recent visit. We have high standards of customer care and I apologize that we weren't more communicative regarding your service. If you have any questions, please reach out to me directly as I would be happy to assist you. Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

March 25, 2021

They did a poor job on the oil change aNo now I can’t They did a poor job on the oil change a No now I can’t trust them I was going to have the tire as changed but no Infer trust them More

by PSL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Register
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Treasure Coast Lexus responded

This is a concerning review to read. We always strive for exceptional service here, and I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider sending me an email? Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

March 25, 2021

I took my vehicle in for a passenger send door lock and oil change. I took the vehicle to lunch and the driver side door lock then didn’t lock which worked fine when I took it in for service. I was then to More

by LIBERTYAPPRAISAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Orr
Apr 09, 2021 -

Treasure Coast Lexus responded

Sir, As you are aware, your advisor Jeff was very concerned with the door lock failure on your Lexus so we contacted Lexus Corporate on your behalf and secured a full refund for the failed driver door lock actuator. This was mailed to you. If you have not received the refund please reach out to me personally. If we can be of any assistance in the future please let us know. Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

Apr 11, 2021 -

LIBERTYAPPRAISAL responded

The dealer was great. They gave me a refund for the drivers side door lock. I will continue to have my car serviced at Treasure Coast Lexus.

Apr 12, 2021 -

Treasure Coast Lexus responded

We are happy to hear that our team made things right for you! Thank you for taking the time to share your positive experience. We look forward to seeing you next time!

March 24, 2021

Always happy atmosphere, Everyone says hello and very friendly. Workmanship is always quality, very clean, efficient when placing work orders and timely fashion when finishing More

by Mandm2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Collier
Mar 24, 2021 -

Treasure Coast Lexus responded

This feedback means a lot to us! Thank you for giving Treasure Coast Lexus your business and excellent review. Safe travels until we see you next!

March 24, 2021

Very please with the service. Robert Collier was excellent in answering my questions and very patient and pleasant. My whole experience was fast and professional. Everyone there was great. Will be r More

by Vette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Mar 24, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Robert provided the exceptional service we pride ourselves on at Treasure Coast Lexus, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

March 24, 2021

It is such a pleasure to have my car serviced at your dealership. The staff is so pleasant and always makes me feel like I matter. I would highly recommend Your dealership in Fort Pierce! More

by LMCHEFFEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott O'Keefe
Mar 24, 2021 -

Treasure Coast Lexus responded

Thank you for reviewing Treasure Coast Lexus. It is a privilege to have earned your continued support and we look forward to taking care of you next time!

March 24, 2021

Purchased a new car in 2014 and continue to get all the service done there. Robert has always been great to help me with my service requests More

by JAMIESIXCLERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Mar 24, 2021 -

Treasure Coast Lexus responded

We are so grateful for your loyalty to Robert and Treasure Coast Lexus! Thank you for taking the time to share your positive feedback about our team. We look forward to welcoming you back next time!

March 24, 2021

Excellent service!! From scheduling, to ordering parts, to notifying us when parts were in, arranging a loaner, to the service itself, all aspects of our experience with this dealership was excellent. The More

by BKS02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Treasure Coast Lexus responded

Thank you so much for your 5-star review of Treasure Coast Lexus! We are delighted to hear you had such a positive service experience. Safe travels!

March 23, 2021

Great experience - thanks Raphael. Service was quick and my car was spotless after. I was able to work while I waited which was great. Thank you. More

by jojodemar24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Mar 23, 2021 -

Treasure Coast Lexus responded

Thank you so much for your kind review of Raphael and Treasure Coast Lexus! We do our best to provide a productive waiting room environment while services are conducted, so we are pleased to hear this was the case for you! We appreciate your business and hope to work with you again in the future.

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