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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,087 Reviews

3,087 Reviews of Treasure Coast Lexus - Service Center

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July 16, 2024

Got me in quickly and assessed the issue. Asked me to monitor the issue and get back to them if I had a problem. More

by ROSIE.LAKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Treasure Coast Lexus responded

We're glad to hear our team at Treasure Coast Lexus could assist you promptly and provide clear guidance. Thanks for sharing your experience!

July 12, 2024

I get the sense that the dealers are not adequately trained in all the technical aspects of the vehicles. More

by dick.mundinger
Recommend Dealer
Yes
Employees Worked With
Kelleigh Congdon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Treasure Coast Lexus responded

Dick, we strive to ensure our team is well-trained and knowledgeable, so we appreciate hearing where we can improve. If you'd like to discuss this further or have any specific concerns addressed, please reach out anytime. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

July 11, 2024

I didn't have a good experience both times that I had to go there. I really miss JM Lexus but I moved from Broward county and this is the only Lexus dealership near me. The staff doesn't seem to have any More

by sheyenenc3
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember her name.
Jul 12, 2024 -

Treasure Coast Lexus responded

Sheyene, I'm sorry to hear about your experiences. We strive for 5-star service and it's disappointing we fell short. Please reach out so we can address these concerns before your next visit. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

July 11, 2024

The service was done on time and did not take long at all. The waiting area was terrific and comfortable. Kelleigh was great to work with. More

by dennis.capt.morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelleigh Congdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Treasure Coast Lexus responded

We're glad to hear you had a comfortable and timely service experience at Treasure Coast Lexus! Thanks for highlighting Kelleigh's great work. We appreciate your feedback!

July 09, 2024

The easiest, smoothest and stress free automobile purchase ever. Everyone involved was polite and courteous. The first service went smooth as glass. If only Lexus sold a pickup truck. More

by stapletonchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Treasure Coast Lexus responded

Thank you for sharing your experience! We're delighted to hear that everything went smoothly with your purchase and service at Treasure Coast Lexus. Enjoy the ride!

July 08, 2024

Kathy and Jackie are wonderful. Both are kind, intelligent, honest and trustworthy. Such a rare find. Kathy always allows time to explain. I always feel secure and pleased. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Treasure Coast Lexus responded

Lisa, we're delighted to hear that Kathy and Jackie made your experience at Treasure Coast Lexus so positive. Thank you for sharing!

July 08, 2024

Service was above and beyond from start to finish it’s been a great experience thank you More

by e_gainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Treasure Coast Lexus responded

It was our pleasure to assist you. Thank you from all of us here at Treasure Coast Lexus!

July 08, 2024

Lack of responsiveness and failure to communicate with me on two issues -selling me the gps “upgrade” and failing to advise. More

by Navy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Register
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Treasure Coast Lexus responded

We apologize for the lack of assistance and communication you experienced. This is not the level of service we strive to provide, and we'd like to address these issues directly with you. Please reach out at your convenience so we can make things right. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

July 07, 2024

The service took a lot longer than expected. On my previous service visit it didn’t take that long and also I am missing my mats from the trunk if my husband didn’t tell me I wouldn’t have known More

by DESERENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Register
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Treasure Coast Lexus responded

We apologize for the delay and any confusion regarding your mats. It's important to us that all aspects of our service are clear and efficient, so we appreciate you bringing this to our attention. I'd like to assist you with this directly, would you please reach out to me directly? Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

July 07, 2024

Had a dead battery and Kathy was able to get me in and problem solved More

by geneandpatm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
Jul 08, 2024 -

Treasure Coast Lexus responded

Thank you for your confidence in Treasure Coast Lexus, and for your business, Gene and Pam. We are grateful to have you as a customer and will pass your kudos along to Kathy!

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