Treasure Coast Lexus - Service Center

For the most part, I’d rate it on par with a Chrysler five star dealership with a better coffee bar area. As with them, I had to circle back around regarding the oil change decal that was forgotten. I ha five star dealership with a better coffee bar area. As with them, I had to circle back around regarding the oil change decal that was forgotten. I have white interior and there was grease smudges on the driver’s door armrest, which is also white. I had an interior protection applied after I bought the car so the grease stains were easily removed. More

I’m very disappointed in this dealership’s service. It is my belief that I have been terribly over charged for service and this has been for only to evaluate the condition of my car, not to actually fi It is my belief that I have been terribly over charged for service and this has been for only to evaluate the condition of my car, not to actually fix it. I have spent hundreds of dollars to just be told that it will now cost thousands of dollars more to fix. I will not recommend this dealership and as an avid Lexus owner for over 15 years, I am now switching to Mercedes Benz. More

Treasure Coast Lexus is by far the best dealership that we and our friends have ever dealt with. The staff makes everyone feel as if we are a family member. Each Treasure Coast Associate makes every guest we and our friends have ever dealt with. The staff makes everyone feel as if we are a family member. Each Treasure Coast Associate makes every guest feel wanted and, more importantly, valued. Our friends, who do business at this dealership have recently echoed the exact same sentiments. They too feel valued and exhibit the same high level of professionalism and satisfaction that we have all experienced! There has never been an instance where my wife and I have ever walked away feeling any disappointment. There are not enough superlatives to thank Mr. Woods for the exemplary treatment we experience each and every time we visit this outstanding dealership. My wife and I have never had a more positive and wonderful experience each and every time we visit Treasure Coast Lexus. We have been clients for over 11 years and it will continue! Special thanks to Mr. Woods, Amber, Howard, Steve and Kathy Register. All the Treasure Coast Associates makes each and every guest feel special, which is a testament to their extraordinary work ethic. Thank you for all that you do for your clients! More

I am very happy with the service at Treasure Coast Lexus. Kelleigh reviewed the work to be done and kept me updated. Service pickup by Rick can't be beat! Highly recommend this dealership! Kelleigh reviewed the work to be done and kept me updated. Service pickup by Rick can't be beat! Highly recommend this dealership! More

I always feel appreciated at Treasure Coast Lexus. I also like how the service manager laid out in detail what was needed, how much it would cost and gave an estimate (which was met) as to how long it I also like how the service manager laid out in detail what was needed, how much it would cost and gave an estimate (which was met) as to how long it would take. More

Jude is the ultimate professional. Knowledge able, considerate and always seems one or two steps ahead of the process. Knowledge able, considerate and always seems one or two steps ahead of the process. More

Professional, smart and kind. My experience with Jude has always been very positive. While I don’t love driving 30 minutes to have my car serviced it’s alway a pleasure interactin My experience with Jude has always been very positive. While I don’t love driving 30 minutes to have my car serviced it’s alway a pleasure interacting with Jude. More

Service rep Katy Register took good care of me, as usual! My visit was for an oil change, but included the multi-point inspection and a wash job. The dealership is pristine, everyone there speaks to you and My visit was for an oil change, but included the multi-point inspection and a wash job. The dealership is pristine, everyone there speaks to you and you leave feeling valued as a customer. Our original sales person for our 11 yr old ES350, Paul Licausi, stopped by for a few minutes to catch up! Best car, best service, best all-around experience compared to every other dealership we’ve dealt with in 50+ years of driving. BTW, this is our 3rd Lexus ES350! More

Poor communication with me and internally between other service team members. I brought my car in on a Monday for a check engine light. I was told a part was being ordered and the head mechanic was going t service team members. I brought my car in on a Monday for a check engine light. I was told a part was being ordered and the head mechanic was going to review the problem based on the diagnostics run. I called Wednesday and left a message looking for an update with no response. I then called twice on Thursday leaving messages on a voicemail once and with a receptionist another time, again with no response. Friday I had to ask for the manager of the service department to help me and then finally got a call back from Jude. On this call I was told that the head mechanic not only needed to look at the car, but also that the part I was told was ordered never was ordered. This lack of communication or sheer incompetence is disrespectful to me and an embarrassment to the brand. More