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Treasure Coast Lexus

Ft Pierce, FL

4.8
6,979 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 6,979 reviews

December 29, 2018

outstanding Overall experience was awesome. Saw the car on the website, was contacted by Tom Druzik and was handed off to Howard Kent. Most of the deal was confir More

by carlandmj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik, Rick Russell
December 29, 2018

Treasure Coast Lexus was an awesome place to purchase a car. Tom, my salesperson just wanted to talk to me when I first arrived to find out what type of car I wanted. Then he brought up a Lexus IS 250 and I f More

by Carol W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik
December 29, 2018

Purchase of new car with a trade in I was treated with the utmost curtesy during my entire visit. Your knowledge and experience with the cars and purchase versus leasing options was supe More

by charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
December 29, 2018

Took too long I have been a loyal Toyota customer all my life so when I needed an upgrade I decided to get the Lexus. I saw their December to remember add $319 mont More

by Firstlexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Treasure Coast Lexus responded

Ms. Nembhard, Thank you very much for your recent purchase/lease of your new Lexus and thank you for taking the time to write a review online. We are always working to improve and there is no better way for us to do that then with honest feedback from our Guests. We will use your input to learn and we will make every effort to do better going forward, so again, thank you for your time and input. I do want to take a moment an address some of the issues you raised to hopefully clarify a few things. First, the "Ad" you are referring to is a National Ad run by Lexus. Because it covers all 50 states it is not as specific as I would like and it does have quite a few disclaimers in the ad. The reason for this is not to mislead anyone. The reason is many states have different requirements when Guests lease a vehicle. For example, in states like Texas and New York the taxes due are very different and most of those taxes are paid 'up-front' so they are added to the $3,999 down. In Florida, the sales taxes are added to the monthly payment so the $319 per month becomes $319 plus tax. That is just 1 example of why the ad does not translate literally, It is also why every Lexus ad has very specific disclaimers explaining this. Unfortunately, this does create some confusion but I can tell you without hesitation that this is not done to intentionally confuse or mislead anyone. It is done so that Lexus can promote 1 Ad for all 50 states. Second, the pre-paid maintenance plan you purchased is simply that. You do not have to pay for your scheduled maintenance each time you come to the dealership, it is now included in your monthly payment. Many of our Guests choose this option like you did. It is not an additional charge per se, it is simply a different way to pay for the very important service that must be done to maintain your Lexus. Unfortunately, Lexus does not have a "free" maintenance plan like the Toyota you had so this is something you would be paying either way. You simply chose to "pre-pay" it and include it in your monthly payment. This maintenance plan is also not included in the national ad that Lexus runs so definitely not included in the $319 payment. I can get into more detail with you if you would like and walk through all charges with you so you can see exactly how we wound up at the payment you agreed to. I have included my email at the bottom of this message so that you can contact me directly if you would like. Nothing is more important to me than having happy Guests so if I can help, please let me know. Thank you again for your time and your feedback. They are both appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 29, 2018

Very pleasant buying experience! We love buying cars from Carlton and TC Lexus???? With the exception of a rather long wait for F&I this was a perfect experience! (and a repeat of mul More

by Purplegirl
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2018

Enjoy being part of the Lexus family I very much enjoyed meeting Anthony, Sam and Marc. They left a lasting impression on both me and my husband. They helped answer all our questions, tau More

by MABIVILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorraine leavitt, Samuel Kinter
December 29, 2018

Great customer service The staff were friendly and efficient and the customer service was impeccable I will most definitely do business with them for another vehicle. Thanks More

by angy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Daphne Hecko
December 28, 2018

Great buying experience I just purchased a CPO Lexus from Treasure Coast Lexus and wanted to share that the experience with Gary Mariarossi, Howard Kent and Tina Klein was fl More

by Rob1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
December 27, 2018

great dealer we always purchase our lexus from treasure coast from our favorite sales person carlton duncan. everything about the dealership is first class. rick More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Lynn Tidwell, Gary Mariarossi
December 27, 2018

Awesome I had the pleasure of making my purchase with an awesome salesperson, Carlton. He took all my concerns and assisted me in finding a vehicle with the r More

by JANICER73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell
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