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Treasure Coast Lexus

Ft Pierce, FL

4.8
6,981 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 6,981 reviews

January 19, 2019

service department Justin was very helpful and everyone was very responsive. And the body work that was done was excellent. I would highly recommend the service depart More

by GEORGE.CELLA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Kinter
January 19, 2019

maintenance and recall Would notrecommend this dealership to anyone. Very unprofessional owner and general manager. No response to emails. The only person who tried to assis More

by mimiwalser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think her last mane is Register
Jan 19, 2019 -

Treasure Coast Lexus responded

Ms. Walser, I am very sorry to hear that after so much effort you are still this unhappy. I can assure you that we are just as unhappy to hear that. I appreciate you taking the time to write a review. Nobody likes to be criticized but the truth is, many times it is how we learn and improve. Our goal here is perfection but none of here are perfect. When we make mistakes or disappoint a Guest we do all we can to own our mistakes and try to correct them. We are normally very successful in these missions to make every Guest happy. The unfortunate reality is that even after our best efforts, sometimes we are still unable to fix things. I read your review and I can reluctantly accept the fact that you are unhappy with us. I don't like it, but I will accept it. The parts that I can not accept are your descriptions of "no response to emails" and "the very unprofessional Owner and General Manager (me)". I just reviewed my emails and there are no less than 4 emails between you and me. There are also multiple emails between you, me, and Lexus Corporate. In addition, I have records of speaking on the phone to both you, and separately, to your husband. All of these calls and emails were conducted in an effort to make you happy. I also have a record of you actually meeting with our Owner for over an hour at our Toyota store. This meeting was after phone calls between the two of you. Again, I am very sorry that you are unhappy and I accept our failure to fix this to your satisfaction. What I will not accept is the accusation that we did not respond to your issues or that we made no effort to help. Simply not true. If you would like to work together to find a solution then please let me know. You have my contact information. If you do not want to work with me, then you have our Owner's email and cell number. If you don't want to work with her then please contact your Sales Associate Carlton as you said he was trying to help you. We can try to work things out through him. Thank you for your time and I hope that we hear from you again. Gary Mariarossi General Manager Treasure Coast Lexus

January 19, 2019

Lexus excellent as usual Very good experience. Great facility. Not overcrowed. Very accomodating staff. The only problem with this review is they want too many words. Brevity More

by LAZARUSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2019

Accommodating and nice I have been to the dealership several times because my husband had a lease here. I don’t want him driving as much anymore and having two cars was begi More

by L.Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daphne Hecko, Lynn Tidwell
January 18, 2019

A Truly First Class Sales and Service Operation This was the second car leased from TCL and second time dealing with Howard. The entire experience from initial meeting through signing the papers wa More

by UXgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell
January 18, 2019

EXCELLENT SERVICE ALWAYS A PLEASANT EXPERIENCE WITH EXCELENT SERVICE AND SURROUNDINGS. ALWAYS NICE REFRESHMENTS AND GREAT COFFEE. THE FREE. WI-FI IS A VERY NICE ADDITIO More

by BERNARD130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KATHY REGISTER
January 18, 2019

On time, friendly and professional as always! World Class Always timely, professional and friendly, My car is clean when I get it back which I appreciate. Plus your facility is always spotless. Many thanks, More

by WAMILLS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert in service.
January 18, 2019

Very Professional I have visited TCL three times for routine service covered by Lexus Certified warranty. TCL is 45 minutes from my home and well worth the trip. Kath More

by kevinmeckus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Register
January 17, 2019

Jan 26 service Routine oil change, tire rotation, fob battery replacement, replace failed tire pressure sensor, full detail interior/exterior. Used pickup and delive More

by JPEDRO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Register
January 16, 2019

Great Dealership Would recommend this dealership to anyone looking for a Lexus. Sales and Service are first rate. Dealership is always clean and a pleasure to walk int More

by ZIMMY101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik
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