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Treasure Coast Lexus

Ft Pierce, FL

4.8
6,638 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 6,638 reviews

November 12, 2020

The Treasure Coast Service Team took immediate and total care of my new car with professionalism and concern. They are an awesome team and felt totally in great hands. More

by DLILLICOTCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your new vehicle here at Treasure Coast Lexus, and if you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

I purchased a 2015 ES 350 3 years ago, the car is 5, maybe 6 years old. The paint started peeling on the drivers door and the reason I was denied getting this fixed was because I was the second owner of More

by tkauzlick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peggy Skiffington
Nov 13, 2020 -

Treasure Coast Lexus responded

It's hard to see this feedback as we want guests to be confident in their purchases. I am sorry to hear about your vehicle's paint and I understand your frustration. I'll need to get some more information regarding your situation to see if we can assist you. Without your full name, I won't be able to get in touch. Please consider reaching out. Thank you, Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

November 12, 2020

service provided was very good. Was able to use coupons and request for loaner given. SUV was serviced at exactly the time given by service representative, Rafael. More

by PATRICIABULLARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for the review! It was our pleasure to service your SUV here at Treasure Coast Lexus, and we look forward to your next visit!

November 12, 2020

Keven was kind and caring, and truly took the time to sit and discuss my concerns regarding my vehicle. Everything was addressed and handled professionally and in a timely manner. More

by sweetlittlem3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Firestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keven Sweeney, Hope Wilson
Nov 12, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! Keven is an excellent member of our team at Treasure Coast Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 11, 2020

Treasure Coast Lexus of Ft. Pierce has been totally awesome. Upon arrival at the service department you are so pleasantly greeted the service advisors are always friendly and very professional. My serv More

by DCWALTERS835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Keven Sweeney
Nov 12, 2020 -

Treasure Coast Lexus responded

It makes us happy to hear that you're welcomed to our dealership with friendly service, every time. We also love that you can trust Manny to keep your vehicle driving safely. Thank you from all of us here at Treasure Coast Lexus!

November 11, 2020

Paul and everyone we met yesterday were FANTASTIC! Could not have asked for a better experience. Got the car we wanted at a reasonable price. Thanks to all! More

by Pws442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Licausi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Nov 11, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Paul here at Treasure Coast Lexus, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

November 10, 2020

I've had a great experience working with Randy Nichols. Randy exhibited honesty and integrity through the whole process. It's rare to meet someone who actually truly puts the customers needs at the forefro More

by Investing143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Gary Mariarossi
Nov 10, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to review us! It is fantastic to hear that Randy went above and beyond to make your purchase experience go smoothly. We appreciate your business and are wishing you many safe and happy miles in your new vehicle! - The Treasure Coast Lexus team

November 09, 2020

MY 3rd visit in 8 days was on 11/7. Scott was Excellent. Gary Rossi was PATHETIC!!! Horrible customer service. Left with a dangerous car. More

by ALANOMA520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM Gary Rossi, Rafael Salcedo, Peggy Skiffington, Keven Sweeney, Scott O'Keefe
Nov 30, 2020 -

Treasure Coast Lexus responded

Dear Mr. Kruger, I am so sorry to hear how disappointed you are regarding your last service visit with your 2002 ES300. It is never our goal to upset any of our guests. I remember your visit and just to clarify our position with your vehicle please allow me to explain. You had a different service center change the Lexus Factory halogen bulbs in your headlamps. They replaced them with LED bulbs. We would never do that switch of bulbs. You came in on Saturday and said that these replacement bulbs that another shop installed were not pointing straight and were actually pointing downward. You asked me to "fix" them. I explained that we could not "repair" someone else's work especially when they put in bulbs that do not match Lexus specs for your vehicle. I did offer you the option of replacing the headlamp correctly with all Lexus parts but you declined this option. Instead you asked me to "just tape" the bulbs into the correct position. Again, I explained that I was sorry but we could not do that. I am sorry that I had to say no to your request. That is not the word we like to use around here but it was the correct word in this case. If you would like to do the repair on your vehicle using the correct Lexus parts please let us know. Scott, our Service Director, told me that he would be happy to work with you and get you a great price to do this. Scott has helped you in the past and would love to help you again. Thank you for your time. We look forward to hearing from you. Respectfully, Gary Mariarossi - General Manager - gmariarossi@treasurecoastlexus.com

November 09, 2020

Everything was fine, loaner car ready, work completed. It just took an hour longer than was stated, so had to wait. The only problem was amount of time stated to repair car. More

by rwjohnson604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven Sweeney
Nov 09, 2020 -

Treasure Coast Lexus responded

Thank you very much for your business as well as your patience. We appreciate your feedback and will keep it in mind moving forward. Safe driving!

November 09, 2020

I'm always impressed with the customer service at Treasure Coast Lexus. I interacted with a number of people, ALL of whom were polite and extremely helpful. As an author and expert in human perform More

by gavonip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There were a number. I can't remember their names.
Nov 09, 2020 -

Treasure Coast Lexus responded

Dr. Gavoni - It means a lot to hear that you receive consistently excellent service from our Treasure Coast Lexus team. Thank you so much for the glowing review! We are honored to receive your five stars and look forward to assisting you next time.

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