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Transwest GMC Isuzu - Service Center

Henderson, CO

4.0
32 Reviews
Call Service Center (720) 322-7200

32 Reviews of Transwest GMC Isuzu - Service Center

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December 01, 2024

Great communication & service by the service writer Steven. Provided the necessary repairs and confirmed all recalls were up to date. More

by GENE.DAMRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Langhorst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Endress
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Transwest GMC Isuzu responded

We are so glad to have been able to serve you, Gene! Thanks for sharing your experience. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, Transwest GMC

November 27, 2024

Vanessa is always so friendly and helpful and very responsive! I even was able to get a free car wash out of the deal! More

by KTERRY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Vigil
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Nov 27, 2024 -

Transwest GMC Isuzu responded

That's always a bonus! Kterry88, we're glad we could get you taken care of and hope to continue working with you on all your service, parts, and sales needs! Transwest GMC

November 14, 2024

The service department always provide friendly and exceptional service. All the advisors are king and make you feel comfortable while you are waiting for your vehicle. More

by RFRASER346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Endress
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa
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Nov 18, 2024 -

Transwest GMC Isuzu responded

That's always a bonus! We're glad we could get you taken care of, Rfaser346, and hope to continue working with on all you service, parts, and sales needs! Transwest GMC

October 25, 2024

It was just an oil change. Don't really know quality of work, but rest all good More

by FAB2982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Transwest GMC Isuzu responded

Thanks for the high 5, Fab2982! We appreciate your business and look forward to working with you again! Transwest Ford

October 21, 2024

Bryen was very friendly, knowledgeable and prepared. He wanted to be sure we were comfortable with our purchase. Thanks Bryen! More

by LOVELADY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryen Lovelady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 03, 2024

Waited for hours to get oil change & when I spoke with manager I was told they couldn't perform any service & didn't even try to contact me so I don't have to wait that long. More

by Kaihankhan927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Endress
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Transwest GMC Isuzu responded

Kaihankhan927. we are so sorry about your experience and the frustration this caused. I would like to talk to you and hear more about your experience. Here is my contact information. Please call me at your convenience. Barrett Shipman Transwest GMC Service Manager 720-322-7212

September 24, 2024

Had my initial oil change, tires were not rotated and DEF was not filled according to what was advertised. More

by BAYOUBOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Transwest GMC Isuzu responded

Bayoubobo, I’m sorry to hear about your bad experience with our location. We’d like to hear more about where we fell short and what we can do to earn your trust back. Please feel free to call me directly at the number below. Barrett Shipman Transwest GMC Service Manager 720-322-7212

September 03, 2024

The Transwest service department has been very difficult to work with. Scheduling is a huge issue. No one communicates and the answer to me as the customer is always no. The service manager did make a hu More

by DERRICK24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Endress
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Transwest GMC Isuzu responded

Derrick, we would like to apologize for your previous experience. We know this has been very frustrating. We believe our Service Department is heading in a new direction. We've tried to ease the inconvenience while your truck was in the shop and found the part needed to get you back on the road quicker. If you have concerns, please don't hesitate to reach out Barrett Shipman Transwest GMC Service Manager 720-322-7212

July 20, 2024

My truck has been in your shop for over 2 weeks and it still isn't fixed. More

by SEMULLIGAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Endress
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Transwest GMC Isuzu responded

We are so sorry, semulligan. We just saw your review and would like to address your issues directly. Please reach out to our service manager. Barrett Shipman Transwest GMC Service Manager 720-322-7212

June 04, 2024

No problem getting warranty service. Got a loaner car to use during service. Got excellent warranty service More

by KWENZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryen Lovelady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Transwest GMC Isuzu responded

Transwest GMC appreciates the great review. We are happy our service team was able to take great care of you while on your recent visit. We work hard to deliver a 5-star experience and we are happy the team delivered. Thank you very much for allowing us to earn your business. The Transwest GMC Team

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