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Transwest Ford - Service Center

Scottsbluff, NE

4.3
231 Reviews

231 Reviews of Transwest Ford - Service Center

Sort by
December 06, 2024

Will not go back unless have to they got blood on my seat 2008 ford 350 l had to clean up my self. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

Mr. Delas Armas, I’m sorry to hear about your bad experience with our location. We’d like to hear more about where we fell short and what we can do to earn your trust back. Please feel free to call me directly at the number below. We are sorry to see your review, none23. We would like to apologize for your experience and appreciate you bringing the situation to our attention. Our service manager David Dillon would like to address your issues directly. Please reach out to him at your convenience. David Dillon | Service Manager | Transwest Ford Office: (308) 256-0333 | Email: david.dillon@transwest.com

November 27, 2024

Everyone is always so pleasant. When you visit surprisingly, they always remember my name. Service is always excellent More

by G B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Nov 27, 2024 -

Transwest Ford responded

You are welcome, GB. Thanks for sharing your experience. We strive to provide excellent customer service every time. We look forward to working with you in the future. Transwest Ford

November 21, 2024

Fast service and a car wash to boot! Turned a pain in the xxx in to a great experience. More

by Darin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Nov 27, 2024 -

Transwest Ford responded

Glad we could help, Darin! We're pretty proud of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford

November 21, 2024

Mario is the best! Always helpful and accomodating. Transwest Ford fixes all my car problems. Keep it up! More

by jocsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Nov 27, 2024 -

Transwest Ford responded

Thank you for the wonderful review, jocsch. Our customer service team does a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

November 21, 2024

Mario is the best! Always helpful and accomodating. Transwest Ford fixes all my car problems. Keep it up! More

by jocsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Nov 27, 2024 -

Transwest Ford responded

Glad we could help, jocsch! We're pretty proud of Mario and the rest of our well-trained team! Part of our goal is to get you on the road faster, so, we've found it helps when we know what you need. Thanks for noticing and for the 5 stars! Sincerely, The Transwest Team

November 21, 2024

I appreciate the courtesy and quick feedback The new text information and report is helpful. More

by KLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Transwest Ford responded

We are so glad to have been able to serve you, KLK. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

November 09, 2024

Everyone was very pleasant. I was very pleased with everyone's kindness in making me feel welcome and at ease. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Nov 11, 2024 -

Transwest Ford responded

We really appreciate your business, none 23. Thanks for sharing your experience with our friendly and helpful team. We're looking forward to seeing you in the future for routine maintenance visits! Thank you for the 5 star rating and review! Tranwest Ford

November 07, 2024

Oil change took a long time nearly took two hours and didnt even hav time to wash car More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Nov 08, 2024 -

Transwest Ford responded

We would like to apologize for your experience, none23. We appreciate you bringing the situation to our attention so we can quickly correct the issue. You are correct. Oil changes typically come with a car wash. Please reach out to our service manager, so we can get your vehicle washed at your convenience. David Dillon | Service Manager | Transwest Ford Office: (308) 256-0333 | Email: david.dillon@transwest.com

November 06, 2024

Appointment took an hour and 40 minutes for just an oil change. Each appointment gets longer and longer! More

by dkhbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Nov 08, 2024 -

Transwest Ford responded

We would like to apologize for your experience, dkhbug. We are so sorry your oil change took longer than desired. We continue to grow and expand our team so we can better serve you. We hope you will give us another chance to work with you. Transwest Ford

November 03, 2024

It was good service is close by good time they put atension got the job done More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Nov 05, 2024 -

Transwest Ford responded

Glad we could help you get back out on the road, Eli! While we appreciate the opportunity to work with you, we know the road is where you'd rather be!! Let us know if there's anything else we can help you with!! Sincerely, The Transwest Team

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