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Transwest Ford - Service Center

Scottsbluff, NE

4.3
193 Reviews

193 Reviews of Transwest Ford - Service Center

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November 03, 2024

It was good service is close by good time they put atension got the job done More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Transwest Ford responded

Glad we could help you get back out on the road, Eli! While we appreciate the opportunity to work with you, we know the road is where you'd rather be!! Let us know if there's anything else we can help you with!! Sincerely, The Transwest Team

October 30, 2024

We currently have 3 Ford pickups for vehicles & the 2 newer ones were purchased from Transwest Ford when the dealership was located in Torrington, WY. Although we sorely miss having the business in the C More

by TACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever Washed the Ranger & Did Not Get the Feed Sacks Wet
Nov 05, 2024 -

Transwest Ford responded

Tack, what a great testimonial. We appreciate you giving such a sincere review. Al and the entire team that supports him aim to give you a great experience every time. We are proud to be your Ford dealership and thank you for your continued support. and look forward to working with you. Sincerely, The Transwest Team

October 25, 2024

I was pleased with the service I received. The staff was friendly and the shops work was satisfactory. I have taken the vehicle to multiple shops. Each gives me a different list of repairs tha More

by Overmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Transwest Ford responded

Thank you for the wonderful review, Overmire. Our technicians and customer service team do a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

October 23, 2024

Prompt oil change service and delivered my car to me at work with a fresh wash! More

by BOBBROCKRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Transwest Ford responded

Bobbrockre, thanks for the great review! It's our goal to always work to get you back on the road faster, glad we could help! We look forward to a long relationship with you and all your vehicles! Transwest Ford

October 20, 2024

Easy to schedule, no long waits to get scheduled repairs. Personel courteous and knowledgeable. Facility is clean resuring competant help. More

by jschwartz1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Transwest Ford responded

Thank you for the great testimonial, jschwartz1947. Thanks for highlighting our accommodations and cleanliness. Our service team is top-notch in helping our customers everyday. We are happy to serve you at any of our locations, we want to be a resource for you while you're on the road!! Safe Travels, The Transwest Team

October 19, 2024

Mario did a good job explaining the warranty worked that was done and he was pretty prompt on getting the vehicle done and very respectful. I really appreciate it his honesty. More

by armando.garcia6089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Transwest Ford responded

We are so glad to have been able to serve you, armando.garcia6089. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

October 19, 2024

Good and pleasant service. Very appreciative of the car wash. Service has always been good at the dealership. More

by wfs1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Transwest Ford responded

Thanks wfs1949 what a great testimonial. Transwest Ford is one of the highest-trained service teams around, and it's our pleasure to assist you! Looking forward to working with you again soon! Safe Travels, Transwest Ford

October 07, 2024

Service was good, small miscommunication on what I wanted done but worked out fine, could notify customers sooner when work is completed. Overall good service More

by stace swartzkopf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Transwest Ford responded

Thank you for your rating, Stace. We appreciate your detailed feedback. That will guide our team in striving for continuous improvement. We look forward to working with you in the future. Sincerely, Tranwest Ford

September 29, 2024

All around was a good experience. They washed our cars and were very helpful and did a good job More

by Allstar1999lh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Allstar1999lh. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

September 25, 2024

The service advisor was rude when I asked him not to rotate my tires because they are pretty new. He acted like he knew better than I did about what I should do. Also, my paperwork indicates that he sug More

by tenica.vanwinkle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Transwest Ford responded

Tenica, I’m sorry to hear about your poor experience with our location. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. David Dillion Transwest Ford Service Manager 308-635-3701