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Transwest Ford - Service Center

Scottsbluff, NE

4.3
215 Reviews

215 Reviews of Transwest Ford - Service Center

Sort by
February 06, 2025

MARIO IS THE ONE THAT HELPED ME. GOOD GUY stayed in touch with me. Thanks More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Mario Ramirez
Report | Print
Feb 07, 2025 -

Transwest Ford responded

Thank you so much, none23! We're glad our friendly staff kept you updated and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

February 05, 2025

Everyone was so helpful and communicated everything perfectly, from picking my car up to dropping it off. More

by Sandra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
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Feb 07, 2025 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Sandra. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

February 04, 2025

Professional service in a timely manner at a fair price. Employees are courteous and efficient. More

by KEN.OWENS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Feb 07, 2025 -

Transwest Ford responded

Thanks for noticing, Ken! We want you to have what you need as quickly as possible, so you can get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

February 02, 2025

Staff very helpful and friendly! Very thorough about the recall also in calling back for scheduled appointment! More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Transwest Ford responded

We are so glad to have been able to serve you, none23. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

February 01, 2025

I normally do not like to do surveys as I have done many in the past. I was happy with all involved and the car service. The car wash was great too! More

by Shirleynmike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Feb 07, 2025 -

Transwest Ford responded

Thanks for the great review, Shirleynmike. We appreciate your endorsement We have an outstanding service team. It's our pleasure to assist you. We hope to continue working with you for years to come! Transwest Ford

January 31, 2025

I haven't always received the service I expected. It is improving. I delt with Rob Macdonald. He kept me informed on what was going on with the car. He took good care of me. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Transwest Ford responded

So glad to hear it, none23. We believe in continuous improvement. It's a top priority of ours to make sure you receive excellent customer service every time. Thank you for your business. Transwest Ford

January 18, 2025

Great friendly service. Always with a smile. Time estimate was right on time. Thank you More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Transwest Ford responded

None23, what a great testimonial, thank you! We strive to create the best and easiest experience possible for our customers. We're looking forward to working with you again in the future! Sincerely, The Transwest Team

January 16, 2025

Bree does an exceptional job. Always friendly and provides wonderful customer care. Thank you Bree. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Jan 21, 2025 -

Transwest Ford responded

Thank you for your 5-star review, none23. We will pass along your kind compliments to our service team. We strive to provide a great customer experience every time. Thank you for your business. Travel safely. Transwest Ford

January 14, 2025

We just take to service last week. We out of town battery dead can't use the car . More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Car battery dead
Report | Print
Jan 16, 2025 -

Transwest Ford responded

I’m sorry to hear about your poor experience, none23. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. David Dillon Service Manager | Transwest Ford 308-635-3701

January 10, 2025

Had to reschedule my appointment and they got me in a day early. Was quickly done while I went to a different appointment and waiting for ne when I got back. Super friendly and professional. More

by SUNSHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Jan 15, 2025 -

Transwest Ford responded

Sunshine, thank you so much for taking the time to spread the word about our great team! We're so glad we could help you out and get you back on the road! We appreciate your business and look forward to working with you in the future! Sincerely, The Transwest Team

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