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Transwest Ford - Service Center

Scottsbluff, NE

4.3
200 Reviews

200 Reviews of Transwest Ford - Service Center

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December 15, 2024

Mislead us about the total of the cost of repairs. Was significantly higher than what was quoted. More

by non
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Transwest Ford responded

non, I’m sorry to hear about your poor experience with our location. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. David Dillon | Service Manager | Transwest Ford Office: (308) 256-0333 | Email: david.dillon@transwest.com

December 14, 2024

Has been helpful so far. Trust them with our service and staff is very helpful More

by RLEAHY442000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Transwest Ford responded

Thank you for the wonderful review, Rleahy442000. It's our goal to keep our team at the forefront of knowledge to help provide customers like you with the information you need to make decisions on your vehicle repair. Thanks for the kudos! Wishing you a Merry Christmas & Happy New Year! Transwest Ford

December 11, 2024

Mario provided exceptional customer service in a timely manner. He was very knowledgeable and kept me up to date on the process. Great Job!! More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Transwest Ford responded

Thank you so much for your review, Amber. We appreciate you giving such a sincere review of our GMC dealership. We aim to give you a great experience every time. We look forward to working with you again soon! Sincerely, The Transwest Team

December 11, 2024

Customer service excellent! Can always depend on this staff in Scottsbluff. We recommend them to all our friends. More

by DREILINGFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Lapp
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Dec 13, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us a review, Dreilingfam. We appreciate you sharing your story and for choosing Transwest for your transportation needs. Thanks for all those referrals too! Transwest Ford

December 08, 2024

They got us right in, the work was done to our satisfaction, text messages to keep us updated on progress. Car was cleaned beautifully before returning it. More

by everart2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

We are so glad to have been able to serve you, everart2003. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

December 07, 2024

Appreciate the car wash . Would like to have both front and rear floors cleaned and dashboard wiped off. More

by Rozy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

Thank you for your 5-star review, Rozy. We strive to provide a great customer experience every time. Thank you for your business. Travel safely. Transwest Ford

December 07, 2024

Dealership did well. The work was not done in a rush. Techs took their time. More

by none23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

Hi none23, thank you so much for taking the time to share your praises and leave us a 5-star rating! Thanks for sharing your compliments for our service department. We appreciate you and your business and are looking forward to working with you in the future! Transwest Ford

December 07, 2024

We have worked with them a couple times over the past year or so. Being away from home going to a Bible college me and my wife have been grateful for the quality of work and the extra effort of the peopl More

by Kyle and Aleah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

Kyle & Aleah, thank you for taking the time to give us a great review! We're glad we could help out while you are living in the area. We appreciate your business! Transwest Ford

December 06, 2024

Will not go back unless have to they got blood on my seat 2008 ford 350 l had to clean up my self. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Transwest Ford responded

Mr. Delas Armas, I’m sorry to hear about your bad experience with our location. We’d like to hear more about where we fell short and what we can do to earn your trust back. Please feel free to call me directly at the number below. We are sorry to see your review, none23. We would like to apologize for your experience and appreciate you bringing the situation to our attention. Our service manager David Dillon would like to address your issues directly. Please reach out to him at your convenience. David Dillon | Service Manager | Transwest Ford Office: (308) 256-0333 | Email: david.dillon@transwest.com

November 27, 2024

Everyone is always so pleasant. When you visit surprisingly, they always remember my name. Service is always excellent More

by G B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Transwest Ford responded

You are welcome, GB. Thanks for sharing your experience. We strive to provide excellent customer service every time. We look forward to working with you in the future. Transwest Ford

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