Back

Transwest Ford - Service Center

Scottsbluff, NE

4.3
226 Reviews

226 Reviews of Transwest Ford - Service Center

Sort by
March 14, 2025

Excellent service. I like the reminders I get on my cell phone regarding my upcoming appointment. While servicing my vehicle they come to check with me before performin More

by shermankodysonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Mar 24, 2025 -

Transwest Ford responded

We are so glad to have been able to serve you, shermankodysonia. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

March 11, 2025

Workmanship was great but it took 2 hours to get an oil change. Trans West needs to find away to compete an oil change and tire rotation in less than an hour. 2 hours is way too long to sit and wait for an More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
Mar 11, 2025 -

Transwest Ford responded

I am so sorry for the delay in your recent Service with us. We have recognized this delay issue and have hired two more Technicians for this type of quick service. These two Techs will be starting for us within the week and we will start seeing a much faster turnaround time. Again, I am very sorry for the delays as of late. Thanks Randy Bennett Transwest Ford Service Manager

March 10, 2025

Transwest did an excellent job serving my Mustang Mach-E. They came to my job to pick up my car, which was incredibly convenient. Everyone at the service department was so friendly, making the entire process More

by Alejandro Martínez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah Anderson, Mario Ramirez
Mar 13, 2025 -

Transwest Ford responded

We appreciate your trust, Alejandro!! Transwest has the highest-trained technicians to serve our customers. We appreciate your compliments. Transwest Ford

March 02, 2025

Breanna is very professional and does whatever she can to help the customer. She goes way and beyond the expected duties of her job. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Transwest Ford responded

Diesel Chow, thank you for the wonderful review! Breanna and the rest of our service team strive to deliver the best and easiest experience possible for our customers. We're looking forward to working with you again in the future! Sincerely, The Transwest Team

February 27, 2025

The staff was very professional and helpful. They got the job done very quickly. Very satisfied overall. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Christeleit, Mario Ramirez
Mar 05, 2025 -

Transwest Ford responded

So glad to hear it, Diesel Chow! It's a top priority of ours to make sure you spend less time in the shop and more time out on the road! We appreciate your business! Transwest Ford

February 27, 2025

Breanna Craig was very polite and helpful in arranging my appointment for recall. Work was done properly and she arranged a ride to pick me up and bring me back to dealership when work was done. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris - The driver who gave me ride back to dealership. Very nice guy!
Mar 05, 2025 -

Transwest Ford responded

Thank you for the wonderful review, none23. Our customer service team does a great job at helping our customers with arrangements while our technicians work to get you back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

February 22, 2025

Mario is excellent, always pleasant and helpful. He has been good about getting my vehicle in for a recurring issue. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Feb 24, 2025 -

Transwest Ford responded

Glad we could help, Ann! We're pretty proud of Mario and the rest of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford

February 15, 2025

We are so pleased to have had Mario assist us with our dead battery issue . He went out of his way to accommodate us ; We are out of city limits so he was nice enough to make a “house call” . We will be More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Feb 17, 2025 -

Transwest Ford responded

What a great testimonial! Transwest Scottsbluff has one of the highest-trained service teams around. That's only possible with great team members like Mario and their willingness to go above and beyond for customers like you. We will share your kudos with Mario. We look forward to working with you in the future. Transwest Ford

February 15, 2025

Got the estimate to repair our vehicle for $1200 to change an o ring and spark plugs I check the price of the parts picked up the vehicle and the parts abd paid the diagnostic fee for less that $300 More

by 5 ford trucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Transwest Ford responded

I’m sorry to hear about your poor experience with our location, 5 ford trucks. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. Alessandro Meloni | General Manager | Transwest Ford Office: (308) 635-3701 | Email: ameloni@transwest.com

February 12, 2025

Breanna is awesome. Even though I didn’t have an appointment she was able to help me get an appointment for a battery replacement for my pickup so I wasn’t stranded. Sh More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Transwest Ford responded

Thanks for noticing, None. Breanna is the best! We are grateful to help you in your time of need, so you could get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

2
...